Chapter 5 II' CheckOut and Settlement - PowerPoint PPT Presentation

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Title:

Chapter 5 II' CheckOut and Settlement

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One of the most important hotel functions. Settlement of accounts ... Skipper & Disputed Accounts. Guaranteed Reservations for No-shows. Account Aging. 30/60/90 ... – PowerPoint PPT presentation

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Title: Chapter 5 II' CheckOut and Settlement


1
Chapter 5II. Check-Out and Settlement
2
Check-out
  • Part of the final stage of the Guest Cycle
  • One of the most important hotel functions
  • Settlement of accounts
  • Leave guest with a good last impression

3
Three Functions of Check-out
  • 1. Resolve outstanding guest account balances
  • Settle account while guest is still in hotel
  • 2. Update room status information
  • Occupied to On-change
  • 3. Create guest history records
  • From guests registration card and folio

4
Some Check-out Steps
  • Inquire about additional recent charges
  • Post outstanding charges
  • Reduces late charges
  • Present the guest folio
  • Verify account information
  • Process the account payment
  • Many methods of Zeroing Out the account

5
Check-out and Settlement
  • Zeroing Out
  • Settles the balance on a guest account in full
  • Credit Card Settlement
  • Transfers balance from guest account to credit
    card account in the City Ledger
  • Late Check-Out Fees
  • Post check-out time notices
  • Calmly explain the hotels policy

6
Check-out and Settlement
  • Express Check-out
  • Slip folio under guests door
  • Clearly state that the folio may not equal the
    guests credit card charge
  • Self Check-out
  • Lobby or In-room
  • Folio can be viewed at any time
  • Payment method?

7
City Ledger Accounts
  • Credit Card Direct Billings
  • Skipper Disputed Accounts
  • Guaranteed Reservations for No-shows
  • Account Aging
  • 30/60/90
  • 30 - Current
  • 60 - Overdue
  • 90 - Delinquent

8
Guest History
  • Use registration cards, folios and surveys
  • Confidential and proprietary
  • Helps provide better guest service
  • Used to create mailing lists
  • Place ads based on geographic distribution
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