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Emergent Democracy Enabling An eGovernance Ecosystem Rajesh Jain Netcore Solutions Tel: 91 22 5662 8

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Software, LAN, Scanner, Printer, Webcam (Rs 25,000) WAN Connectivity: Dial-up, WiFi, WLL ... Schools get computers for free. Make Colleges part of the Ecosystem ... – PowerPoint PPT presentation

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Title: Emergent Democracy Enabling An eGovernance Ecosystem Rajesh Jain Netcore Solutions Tel: 91 22 5662 8


1
Emergent DemocracyEnabling An eGovernance
EcosystemRajesh JainNetcore SolutionsTel
91 (22) 5662 8000 Fax 91 (22) 5662
8134Email rajesh_at_netcore.co.inPersonal
Weblog http//www.emergic.orgCompany Website
http//www.netcore.co.in
2
I have a vested interest in the future, because I
plan on living there. - Neil Gershenfeld (MIT
Media Lab)
3
Imagine the Future...
  • Growth of 10
  • Double Per Capita Income to Rs 25,000 p.a. in 3-5
    years
  • Employment Generation
  • 100 Literacy and Computer Literacy
  • Leadership in IT
  • Transparency and Accountability in Governance
  • Increase People's Self-belief and Self-confidence
  • Entrepreneurial and Community-driven initiatives

4
...and Fold the Future In
  • Enable Emergent, Democratic, eGovernance
    Ecosystem
  • Emergent bottom-up whole is greater than sum of
    parts
  • Democratic Built with, for people 2-way
    information flow
  • eGovernance eServices for Citizens, Businesses
    SMART
  • Ecosystem self-sustaining, replicable, viable
  • A Connected Computer accessible to every employee
    and family
  • Mass-Market Tech Utility (via Takniki Pragati
    Kendras)
  • Intelligent, Real-Time Governance

5
My Beliefs
  • Biggest Force is 10X Vision
  • Imagine a different future, and then go out and
    build it
  • Technology creates discontinuities and leapfrog
    opportunities
  • Emerging Markets Technology's next markets
  • Bridge digital divide Target bottom of the
    pyramid
  • 4 billion users and 25 million SMEs globally
  • Needed low-cost, affordable solutions, with
    minimal RD costs
  • Lag hardware by one generation use latest
    software and communications
  • Mass Access to Computing and Internet can enable
    the New India
  • A passport to a better life, a growing business
    hope for better tomorrow
  • Provide growth and employment opportunities
  • We have to build the New India

6
Key Building Blocks 3 Ls 3 Ws
  • Low-cost Computing The Rs 5,000 PC
  • Linux Open-source software base
  • Local Language Beyond English
  • WiFi Open spectrum for connectivity
  • Web Services eBusiness Applications Platform
  • Weblogs Harness tacit knowledge voices from
    within

7
Mass-Market Tech Utility
  • A Vision for a Digitally Bridged Society

8
The ICT-Digital Divide Story So Far
  • No shortage of ideas or success stories
  • Gyandoot, Warna, Bhoomi, eSeva...
  • Need, Vision and Will are there
  • In many cases, so are the Resources
  • Yet Why isn't India Digitally Bridged by now?
  • Something is missing
  • Business Model? Scalability? Sustainability?
    Replicability? Commercial Viability?

9
The Problems
  • Thinking Pilots, Prototypes, Demos, Showcases
  • Solutions are being created in silos, in niches
  • Our vision is too narrow and small
  • Mindset is focused on incrementalist innovation
  • when the need is for disruptive innovations
  • We are not thinking in terms of mass-market...
  • ... or in terms of replicability for millions
  • The Real Digital Divide is between
  • Envisioners, Technologists and Implementers

10
What's Needed in ICT Solutions
  • Mass-Market for tens of millions of people
  • Scalable can be replicated rapidly
  • Emergent bottom-up, entrepreneur-driven
  • Low RD Costs don't recreate but aggregate
  • Extremely Affordable we are still a poor country
  • Technologically forward-looking nothing less!
  • Leapfrog more than just catch-up
  • Platform-orientation to enable an ecosystem
  • Commercially Viable a business model

11
Vision Redux Digitally Bridged MP
  • A connected computer accessible to every family
  • Everyone is literate and computer-literate
  • Can email, browse, search, compose letters, fill
    forms
  • Computing taught and available in every school
  • All Citizens have access to eServices for
    government interactions
  • Technology as a Utility
  • for the Bottom of the Pyramid

12
Four Characteristics of a Utility
  • Commonplace
  • It is ubiquitous, accessible and virtue
  • We only know of its presence when it doesn't work
  • Affordable
  • Payment is by use, on a "subscription" basis
  • Reliable
  • It does not "crash"
  • Mass Distribution Framework
  • There is a Network, which lets the utility be
    available everywhere

13
  • To build the
  • New India and New MP,
  • we need a Tech Utility.
  • To make this a reality
  • and to bridge the digital divide,
  • we need Disruptive Innovations.

14
The Great Leap Driving Innovation from the Base
of the Pyramid
  • Disruptive Innovations compete against
    nonconsumption that is, they offer a product or
    service to people who would otherwise be left out
    entirely or poorly served by existing products
    and who are therefore quite happy to have a
    simpler, more modest version of what is available
    in the high-end markets.
  • - Stuart Hart and Clayton Christensen (Sloan
    Management Review)

15
5KPC as Disruptive Innovation
  • Imagine the Rs 5,000 Personal Computer (5KPC)
  • 5KPC as a network device (like cellphone, TV)
  • Recycle older computers as desktop PCs
  • Can optionally use TV as monitor
  • Sealed Endpoint zero-maintenance
  • Centralised storage and computing (Thick Server)
  • WiFi to extend 5KPCs into neighbourhood areas
  • Targets Non-consumption
  • The 5KPC is at the heart of the Tech Utility

16
The Tech Utility Challenge
  • 10 Basic Services for a small, fixed, monthly fee
  • Mandi, Grievance Redressal, Forms, Certificates
  • Khasra, Exam Results, Email and Internet Access
  • Literacy Programs, Training, Health information
  • Additional services will cost extra
  • Free Computers for local school
  • A Platform for developing other services
  • Easy-to-use interfaces
  • Simple to manage and support remotely

17
The Solution TeleInfoCentresTakniki Pragati
Kendras
  • Computer and Communications Centre
  • Cluster of 5 or more computers (can be old PCs
    also)
  • Email Instant Messaging Web Browsing Printing
  • Server-Centric Computing and Storage
  • Support for Local Languages
  • Content and Applications Mirrored on Local Server
  • Software Distribution Last Mile Bridge
  • Hub-and-Spoke Extensions
  • Neighbourhood Wireless Network
  • Enabling eCommerce / eGovernment / eServices

18
The TeleInfoCentre
  • 1 Server (Rs 30,000) 4 Thin Clients (Rs 10,000
    each)
  • Software, LAN, Scanner, Printer, Webcam (Rs
    25,000)
  • WAN Connectivity Dial-up, WiFi, WLL
  • WiFi Hub Rs 7,000 Each Card Rs 4,000
  • Also TV, Radio, Fax MachineCopier, Phone (PCO)
  • Power UPS or Car Battery (Rs 5,000) or Solar
    Power
  • Powered by Linux Terminal-Server Software
  • All Basic Apps Browser, Email, Office suite, IM
  • Support for English and Hindi
  • Entrepreneur-driven (by Prerak)

19
What else can a TeleInfoCentre do?
  • GyandooteChoupalJan Shikshan Kendras, rolled
    into one
  • Digital Library Content on local hard disks,
    updated periodically by CD (until high-speed Net
    access is available)
  • A Citizen Community Weblog to discuss
    priorities/initiatives
  • Instant Business Office for businesses /
    entrepreneurs
  • Wireless Access Point to enable 5KPCs elsewhere
    in the vicinity (homes, hospital) to connect into
    network
  • Software Applications locally pay-per-use, for
    accounting, agriculture, village planning
  • Storage Space for Documents land records,
    certificates, etc.
  • Microcredit Centre (via Smart Cards) Marketplace
    for local crafts
  • Classifieds, Local News, Feedback on Govt Schemes

20
Solution Differentiators
  • Rs 5,000 computers vs Rs 50,000 computer
  • Linux/Open-Source vs Proprietary software
  • TeleInfoCentre in each village vs Kiosk across
    many
  • Wireless (WiFi/WLL) vs Wired connectivity
  • English and Hindi vs English only
  • Multi-functional vs Uni-functional
  • User-generated content vs top-down broadcast
  • Fixed cost for basic services vs pay-per-service

21
The Economics
  • Startup-costs for 5-computer centre Rs 1,20,000
  • Monthly running costs Rs 4,500 (salary,
    connectivity, maintenance)
  • 3-year TCO about Rs 2,80,000
  • Monthly cost Rs 8,500
  • 1 TeleInfoCentre supports 1,500 people (350
    families)
  • Cost per family Rs 25 per month (or lower)
  • How to make this work?

22
How much is Rs 25 per month?
  • MP Per Capita Income Rs 12,000 p.a. (Rs 1,000
    p.m.)
  • Avg Income for family of 4 Rs 4,000 p.m.
  • At the bottom-end, take half of this Rs 2,000
    p.m.
  • Will this family spend Rs 25 per month / Re 1
    daily?

23
They will spend Rs 25 per month IF
  • It can offer hopes of additional income (growth
    in livelihood)
  • It can remove pain from their lives (government
    interactions)
  • It can improve their skillsets (learn to do
    things better, retraining)
  • It can make them more productive (agriculture,
    crafts)
  • It can offer their children a brighter future
    (education, jobs)
  • It can provide them a voice to and response from
    government within a specified time period

24
Can this Rs 25 figure be reduced?
  • Yes, by offering additional services at
    TeleInfoCentre
  • Advertising a platform for rural marketing
  • eCommerce can aggregate buyers to lower prices
  • Data Entry (since there are multiple computers
    now)
  • Also consider
  • Existing older PCs can be re-used as thin
    clients
  • Computer Costs amortized over 3 years only
  • Schools get computers for free

25
Make Colleges part of the Ecosystem
  • Students can help provide Linux support
  • Appropriate projects for final-year engineering
    students
  • Others help in content development and creating
    of training modules
  • Creates an IT talent base for businesses
  • Leadership in open-source software development
  • An Innovations Fund/Contest - for the best
  • Stimulate the Creativity of the Young Human Mind

26
Next Steps
  • Set up TeleInfoCentres in selected villages
  • Bottom-up demand-based model like EGS
  • Apply the 80-20 rule 20 services 80 impact
  • Leverage MP's strength Rapid Decentralised
    Execution
  • A platform for add-on services content and
    applications
  • Show entrepreneurs a business model (franchise)
  • Make it self-sustaining No government subsidies
  • Target scale-up 10,000 TeleInfoCentres in a year
    and take it to every village in the next 5 years
  • Ambitious? Yes. Doable? Yes.
  • We are the government, right?

27
Intelligent, Real-Time Governance
  • Unleash the Power within

28
A Government is like a large, multi-locational
EnterpriseThink of an Intelligent, Real-Time
Enterprise......and apply these ideas to create
an Intelligent, Real-Time Government
29
The Intelligent, Real-Time Enterprise
  • A real-time enterprise is a company that uses
    Internet technology to drive out manual business
    processes, to eliminate guesswork, and to reduce
    costs.
  • The key feature of a real-time enterprise is
    spontaneous transaction flow.
  • Ray Lane, General Partner, Kleiner Perkins

30
IRTE Characteristics
  • Computing and Communications available to every
    employee
  • Superior Information Availability across the
    Value Chain
  • Streamlined Business Processes using the Web
  • Lower Inventory through improved Analytics
  • Data entered only Once
  • Single Interface to all Applications

31
Source E-business Roadmap for Success by Ravi
Kalakota
32
The Intelligent, Real-Time Government
  • Computing and Communications available to every
    employee
  • Superior Information Availability across the
    Value Chain (state, panchayats)
  • Streamlined Business Processes (back-end
    automation) using the Web
  • Lower Inventory (Delays) through improved
    Analytics
  • eProcurement, to ensure transparency and speed
  • Data entered only Once
  • Single Interface to all Applications
  • A corporate atmosphere with a social bias

33
The 4 Pillars of IRTG Architecture
  • Messaging and Internet Access for all employees
  • Computing for all
  • Collaboration and Knowledge Management
  • Business Process Automation

34
Messaging
  • Email ID for all
  • Instant Messaging
  • Internet access at every location
  • Global Address Book
  • Integration with Cellphone/SMS for real-time
    alerts

35
Computing for All
  • A Rs 5,000 PC for every employee
  • Reuse older, existing computers
  • Limited base set of applications on desktops
  • Email, Browser, Office suite, IM
  • Based on Linux and Open-Source
  • Support for English and Hindi
  • Mandatory Computer Training

36
Collaboration and Knowledge Management
  • Make people individually more productive
  • Make teams work together more efficiently
  • Support Decision-making and Workflow
  • Digital Dashboard one screen to rule them all
  • Harnessing Tacit Knowledge through Weblogs

37
Business Process Automation
  • Manage Money (Accounting) and Citizens/Businesses
    (CRM)
  • Focus on the core processes and events
  • Exception-Handling, not routine management
  • Two-way information flow (state lt-gt local bodies)
  • RosettaNet for standardising Industry
    Interactions
  • Integrated Databases (only handle information
    once)
  • eProcurement centralised, electronic purchasing
  • Involve engineering college students and local
    software cos. for applications development
  • Software Web Services and Open-source based

38
The Result Emergent Democracy
  • MP's Digital Nervous System
  • A Digital State in 2-3 years
  • Reduced information asymmetry between
    administration and citizenry
  • Will increase transparency and accountability,
    and reduce corruption
  • Government functioning like efficient enterprises
  • Limited Legacy, so can Leapfrog other states
  • Creates a local IT infrastructure / ecosystem
  • Real-time feedback on schemes and problems
  • SMART Governance

39
The Economics
  • Technology Cost Rs 500-700 per person / month
  • If employees can be made 10 more productive, it
    will payback immediately
  • How do we make this happen?

40
Execution
  • Think Big, Start Small and Scale Fast
  • WillVision, and Entrepreneurial Thinking
  • Dan Bricklin's Comment
  • In big business, when you need to cross a river,
    you simply design a bridge, build it, and march
    right across.
  • But in a small venture, you must climb the rocks.
    You don't know where each step will take you, but
    you do know the general direction you are moving
    in. If you make a mistake, you get wet. If your
    calculations are wrong, you have to inch your way
    back to safety and find a different route.
  • And, as you jump from rock to slippery rock, you
    have to like the feeling.
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