Communication Presented by: Prof' John Barkai William S' Richardson School of Law University of Hawa

1
CommunicationPresented byProf. John
BarkaiWilliam S. Richardson School of
LawUniversity of Hawaii
2
Two Key Ideas about Negotiation ADR 1) Focus
on Interests not positions 2) Improve
the Communication (information temperature)
3
THE BASIC COMMUNICATION LOOP
CODE
DECODE
SPEAKER
LISTENER
LISTENER
SPEAKER
CODE
DECODE
4
(No Transcript)
5
(No Transcript)
6
(No Transcript)
7
(No Transcript)
8
(No Transcript)
9
(No Transcript)
10
(No Transcript)
11
Miscommunication
Ha ha ha, Biff. Guess what? After we go the the
drugstore and the post office, Im going to the
vets to get tutored.
12
Bear! Bear!
13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16
(No Transcript)
17
(No Transcript)
18
(No Transcript)
19
(No Transcript)
20
(No Transcript)
21
 

22
(No Transcript)
23
Communication Techniques
24
REFRAMING Is the glass half full or half empty?
"It all depends on how you look at it." - Tom
Sawyer
25
REFRAMING restating another person's statement
to make it less provocative and more
productive.
26
(No Transcript)
27
(No Transcript)
28
Radio conversation Chief of Naval Operations

• 1 Please divert your course 15 degrees to the
  North to avoid a collision.
• 2 Recommend you divert YOUR course 15 degrees
  to South to avoid a collision.
• 1 This is the Captain of a US Navy ship. I say
  again, divert YOUR course.
• 2 No. I say again, you divert YOUR course.

29
Radio conversation Chief of Naval Operations

• 1 This is the aircraft carrier Enterprise. We
  are a large warship of the U.S. Navy. We are
  accompanied by three destroyers, three cruisers
  and numerous support vessels. I demand that you
  change your course 15 degrees north, or
  countermeasures will be undertaken to ensure the
  safety of this ship. Divert your course now!

30
Radio conversation Chief of Naval Operations

• 2 This is a lighthouse. Your call.

31
(No Transcript)
32
The Importance of Non-verbal Communication
What Forms First Impressions Albert Marabian- UCLA
33
Often stated as

• 93 of the meaning
• comes from non-verbal communication and not the
  words.
• However, that is NOT CORRECT

34
The communication of feelings and attitudes
(i.e., like-dislike)
Albert Marabian- UCLA
35
A major limitation about NVC

• On his website Albert Mehrabian
• specifically states
• Please note that this and other equations
  regarding relative importance of verbal and
  nonverbal messages were derived from experiments
  dealing with communications of feelings and
  attitudes (i.e., like-dislike). Unless a
  communicator is talking about their feelings or
  attitudes, these equations are not applicable.

36
(No Transcript)
37
Woman without her man is nothing
38

• Meet in the Middle

39
Who's on first?
40
Hus on First?
41
The Haggle