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Chapter 8 DuBrin

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Select several tactics for developing a good relationship with your manager or team leader ... The old end-run. ... Self-Assessment Quiz 8-2. Workplace ... – PowerPoint PPT presentation

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Title: Chapter 8 DuBrin


1
Chapter 8 (DuBrin)
  • Getting along with people at work

2
Objectives
  • Select several tactics for developing a good
    relationship with your manager or team leader
  • Deal effectively with a problem manager
  • Describe methods of getting along with coworkers
  • Identify tactics that help a person become a good
    team player
  • Pinpoint tactics for dealing effectively with
    difficult people
  • Specify approaches to building good relationships
    with customers

3
Developing good relationships with your manager
or team leader
  • Creating a favorable impression
  • Coping with an intolerable manager

4
Achieve good job performance
  • Most effective way for you to favorably impress a
    manager.
  • You get the job done with your
  • Education
  • Training
  • Personality characteristics
  • Job experience
  • Special skills
  • You assist your manager with difficult problems
    or special events.

5
Display a strong work ethic
  • You work hard and enjoy the tasks
  • You demonstrate competence always
  • You assume personal responsibility for problems
  • You assume responsibility for free-floating
    problems
  • You get you projects completed promptly
  • You accept undesirable assignments willingly.

6
What is a work ethic?
  • An ethic is the set of beliefs that control or
    shape your behavior.
  • A positive work ethic is a belief in the dignity
    and value of work.
  • History of the American Work Ethic
  • Do you think that everyone in our culture has the
    same work ethic?

7
Work Ethic through the Ages
8
Work Ethic through the ages
9
The American Work Ethic
10
American Work Ethic
11
The American Work Ethic
12
Influences on Work Attitudes
  • Family, peers, significant adults
  • Public school systems
  • Propaganda

13
(No Transcript)
14
What is a free-floating problem?
  • Trash on the lawn.
  • Tools left adrift.
  • Lights left on.
  • Good gossip not transmitted.
  • No soap in the dispenser.
  • No toilet paper.
  • Dry drains.

15
Emotional Intelligence
  • Dealing with anger.
  • Recognizing nonverbal cues, emotions, feelings,
    mood.
  • Making others feel secure and confirmed.
  • Forgiving inconsequential offenses.

16
Dependability and Honesty
  • Highly valued virtues.

This relates to computer systems. How about
people? More.
17
An interest in the mission or purpose of your
organization.
  • Promote your company
  • Many employees DO NOT care about their companys
    products or services
  • Get information from the organizational Web site.

18
Be a good organizational citizen
  • Responsibility for free-floating problems
  • Take on extra work/ duties
  • Anticipate problems and be fore-handed.
  • Be resourceful.

19
Strong Presence
  • High visibility projects
  • Broaden skills and knowledge
  • Community service
  • Show initiative and creativeness
  • Help your manager accomplish his/ her goals.

20
The Performance Standard
  • Know what your manager expects you to do.
  • Review your work goals with your manager.
  • Test often to make sure your goals and the
    organizational goals work together.

21
Be ready with solutions
  • Recommend alternative solutions along with every
    problem.
  • Keep your boss informed and be careful of taking
    too much initiative.

22
Complaints
  • Minimize them
  • Dont get a reputation as a whiner.
  • If you have a complaint, recommend a remedy (fix).

23
The old end-run.
  • Embarrass and infuriate your manager by taking
    your problems and complaints to his/ her
    superior.
  • Experienced managers will not listen to you.
  • If you have to appeal to higher authority, keep
    you immediate superior informed.

24
Fraternization with superiors is tricky business.
  • Role confusion
  • Favoritism
  • Stick to the company-sponsored parties and group
    activities.
  • Romance needs space.

25
What are favorable interactions?
  • Find common ground
  • Show some level of interest in the boss life
    (names and ages of children)
  • Praise when it is deserved
  • Personal favors (probably not sexual)
  • Volunteer your assistance
  • Congeniality
  • Politeness

26
Routinely reevaluate your manager
  • Be cautious in evaluating or stereotyping,
    profiling anyone.
  • Judge slowly and fairly.
  • First impressions may be erroneous.

27
Confront about problems
  • Spell it out.
  • Use good communication techniques (Chapter 5)

28
The disorganized boss
  • Be extra careful to have your job description
    clearly defined.
  • Tell your boss how he/ she is getting in the way
    (be tactful)
  • Learn how to get the direction and support your
    boss fails to deliver.
  • See the situation as an opportunity for you to
    look good.

29
Develop allies by being civil
  • Courteous, Kind, Cooperative
  • Cheerful, Good manners, Pleasant, Friendly
  • Social rather than anti-social activity
  • Optimistic, positive

30
Recognize and affirm others
  • Make others feel important
  • Recognize real accomplishments
  • See Human Relations Self-Assessment Quiz 8-2

31
Honest and Open Relationships
  • Accurately express your feelings and opinions
    that matter (assertiveness)

32
The Team Player
  • A very highly ranked workplace behavior.
  • Emphasize group accomplishment and cooperation.

33
Team player behavior
  • Share the credit
  • Be helpful and cooperative
  • Be dependable and honest
  • Share information and opinions
  • Provide emotional support (cheer leading)
  • Golden rule
  • Avoid harming the team
  • Shared laughter
  • Company sponsored social events
  • Refrain from bragging, share the wealth
  • Share the glory
  • Avoid back-stabbing

34
The group standards of conduct (norms)
  • Guide for job and social behavior
  • Observation and direct indoctrination
  • Some risk in being just one of the gang
  • Balance teamwork with self distinction.

35
Other Advice
  • Express an appropriate level of interest in the
    work of others
  • Use appropriate complements

36
Dealing effectively with difficult people
  • Take problems professionally, not personally
  • Give ample feedback
  • Listen and respond
  • Tack and diplomacy
  • Humor
  • Reinforce Civil Behavior and Good Moods

37
Who is my customer?
  • External Customers
  • Internal Customers

38
Good Relationships with Customers
  • How much do we intend to accommodate customer
    needs?
  • Understand customer needs and place them at
    center.
  • Show care and concerned (but only if you care and
    are concerned)
  • Positive attitude
  • Make customer feel good
  • Smile
  • Business ethics (dependability, honesty)
  • Helpful, not defensive
  • Inviting, hospitable
  • Avoid rudeness.
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