ProModel Solutions Conference 2006 Delta Air Lines - ACS Planning

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ProModel Solutions Conference 2006Delta Air
Lines - ACS Planning Performance Jennifer
Meucci
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Introducing Delta
Delta is one of the worlds fastest growing
international carriers, the world's
second-largest airline in terms of passengers
carried, and the leading U.S. carrier across the
Atlantic
First Flight 1929 in Monroe, Louisiana Headquart
ers Atlanta, Georgia Employees Over
47,000 Passengers Enplaned in 2005 Over 118
Million Delta Daily Flights 1,722 (including
partner flights 7,113) Delta Destinations 503
destinations in 94 countries
Delta Connection Carriers Chautauqua
Airlines Comair Freedom Airlines Shuttle
America SkyWest Airlines
Codeshare Partners Air Jamaica
Avianca China Airlines China Southern El Al
Israel Airlines Royal Air Maroc South
African Airways
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Continuous Improvement Analysis

• The role of the Continuous Improvement Team
• Mission
• Provide analytical and industrial engineering
  services to Airport Customer Service (ACS) to
  meet divisional goals. Support strategies,
  initiatives, and projects in the areas of safety,
  quality, productivity, and operational
  performance
• Key Services
• Problem Definitions, Performance Metrics, Project
  Management, Simulations, Analysis, Data
  Collection, Process Analysis, Modeling, and
  Training

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How Delta has used ServiceModel

• Boarding Models
• Gate Plot Models
• Cabin Service Model
• Call Center Staffing Model
• Ground Support Equipment Allocation Model
• Lobby Models
• Continuously perfected and enhanced
• The Atlanta lobby model will be discussed in
  detail

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Arrival Curve Creator
Show Arrival Chart
The Arrival Curve Creator has been the most
beneficial recent enhancement to the lobby model
and has greatly reduced model prep time.
Queries ProcessingPlease Wait...
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Arrival Curve Creator

• Show Arrival Curve Creator

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ATL Lobby Model

• Objective
• Verify that the planned resources for 2010 would
  be able to handle Deltas proportional
  originating passenger percentage of the Atlanta
  Airports projected estimate of 121M passengers
  traveling through Atlanta by 2010
• Goals
• Develop an arrival curve by selecting a day from
  2005 to inflate passenger count that ensures
  the final resource decision will account for most
  travel days of the year, but not the very busiest
  days
• Determine if previously provided resource
  requirements for 2010 would cover an increase in
  passenger flow through ATL to 121M

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Creating the Model

• Identify Parameters
• Projected Arrival Distributions (INTL and DOM)
• Channel Penetrations (i.e., percentage of
  passengers who use each check-in channel)
• Collect Data
• Processing Times for Kiosks (Kiosk, Kiosk Bag
  Tag, Kiosk Assist), Ticket Counters (DOM FC, DOM
  Coach, INTL BE, INTL Coach), Curbcheck, and Delta
  Direct
• ATL-specific arrival distribution
• Average party size (DOM and INTL)

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ATL Lobby Parameters
Developing the Arrival Curve

• The Delta Atlanta 121M arrival curve was
  calculated by first deriving the arrival curve
  for every day in 2005 and then identifying the
  peak passenger count for each day
• Because the largest peaks of the year are
  generally outliers, it was appropriate to pick
  peaks for each curve that were higher than 95 of
  other days in the year
• Days falling within 951 were considered as
  candidates
• The 2005 curves then were inflated by 39.2,
  which represents growth from 87M traveling
  through Atlanta in 2005 to 121M Passengers in
  2010

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ATL Lobby Parameters
The following graph depicts the departure
schedule used to simulate the lobby for
accommodating the projected 121M passengers
The max departing passengers is 2,908 passengers
at 830 AM
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ATL Lobby Parameters
A more realistic view of the ATL lobby is in ½
hour buckets illustrating the arrival distribution
The max arriving passengers is 2,335 passengers
at 630 AM
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Creating the Model

• Show the Model

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Results
Resource Requirements

• To accommodate resource
• requirements, ATL needs
• 27 Curbside positions
• 6 Delta Direct phones
• 59 Kiosks (All purpose kiosk in main check-in
  area without differentiating between no bags
  checked kiosks or BE kiosks)
• 33 Kiosk Bag Tagging and/or Kiosk Assist
  positions
• 42 Domestic Counters
• 28 International Counters

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Challenges and Outcome

• Challenges
• Determining best DOM and INTL arrival curve from
  2005 to use as a base for the 121M schedule
  prediction
• Determining Deltas originating passenger growth
  percentage relative to the projected 121M
  passengers traveling through Atlanta
• Projecting future penetration rates for each
  check-in channel
• Outcome
• Determined previously suggested resource
  requirements for 2010 were sufficient to cover
  the newly projected 121M passengers traveling
  through Atlanta

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Conceptual Rendering