Safety Procedures in the Workplace A guide for new employees at Hi Tech Photo

1
Safety Procedures in the WorkplaceA guide for
new employees at Hi Tech Photo

• Phyllis M. Montuori
• L. A. Wilson Tech
• Work Based Learning Coordinator

2
Pre - Test Knowledge for the Working
TeenagerAnswer true or false in the space
provided

• 1. Nearly 200,000 teens in the U.S. are injured
  on the job every year? ____
• 2. There are laws to protect teen workers? ___
• 3. There are hazards at most jobs? ____
• 4. Teens frequently think its their fault if
  they get hurt, rather than focusing on the
  hazards that cause injury. _____
• 5. Employers have no responsibility in making
• workplaces safe for workers. ______

3
Pre - Test Answers for the Working Teenager

• 1. Nearly 200,000 teens in the U.S. are injured
  on the job
• every year? TRUE
• 2. There are laws to protect teen workers? TRUE
• 3. There are hazards at most jobs? TRUE
• 4. Teens frequently think its their fault if
  they get hurt,
• rather than focusing on the hazards that
  cause injuries.
• TRUE
• 5. Employers have no responsibility in making
  workplace
• safe for workers. FALSE

4
Training Tasks Photo Store Personnel

• Customer Service is our main objective
• Remember
• Photo processing is the primary product that we
  are selling
• Point of sale impulse items are a way to increase
  your sales dollars

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Training Objective Your responsibility
breakdown Front Counter Sales

• Receive film for processing
• Take negatives for reprint orders
• Demonstrate the use of the e box (for customers
  bringing in digital media for photographic
  prints)

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Computerized Cash Register Training

• You will be trained in using the computerized
  cash register
• It keeps track of individual accounts, club
  members and the discounts they receive

7
Sales Training includes

• Alphabetically filing customers completed photo
  finishing and reprint orders
• Being able to FIND completed orders is essential

8
Photographic sales includes

• Using a Polaroid camera to photograph
• and process
• passport photos
• (following Federal sizing regulations is very
  important)

9
Portrait Studio Training

• Set appointments for the portrait studio
• Assist in the actual photo shoot
• Be able to help with fussy clients
• Show clients completed proofs
• Sell packages/Take orders

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What do you have to wear?

• Hi Tech Photo employees are provided with a
• Hi Tech Photo polo shirt
• Neat and clean jeans, chinos or a skirt
• Personal grooming must be attended to
• Keep jewelry to a minimum at managers
  discretion

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Safety Equipment

• Gloves when handling garbage
• Non-skid shoes only
• Goggles or protective eye gear when pouring
  chemicals
• CAUTION floor marker if mopping the store floor

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Tools of the TradeEquipment and Machinery

• Computerized cash register
• Film processing machine
• Print processing machine
• e box
• Digital cameras
• 35 mm film cameras
• Photographic Supplies

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Electrical Considerations

• Use proper precautions when dealing with
  electrical connections
• Exercise care in running wires across the shop
  floor
• Be aware of the different processing machines and
  the liquids they contain
• Know where the on/off switches are located

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Floors, Doors and Exits

• Know location of all store exits
• In case of emergency, be able to direct
  customers to the exits
• Keep fire doors closed
• Make sure that pathway to fire exits is clear and
  accessible
• Fire exits should not be locked during hours of
  store operations

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Chemical Hazards Powders, dusts, gases, vapors,
liquids

• The machines that process the film and the prints
  utilize chemical compounds
• The mixing and filling of chemical reservoirs
  falls under the jurisdiction of a manager
• Use caution when you are in the area of a machine
  that is being serviced
• Cleaning fluids

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Ergonomic Hazards - Lifting

• Use equipment supplied such as hand trucks to
  move heavy packages.
• Bend at the knees when lifting
• Make sure that you have a good grip on awkward
  items
• If you have back problems, use a back support
  brace

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Infectious Disease

• Wash hands frequently especially after handling
  money
• Stay home if you have a fever
• Cover nose and mouth when sneezing or coughing
• Use common sense in not spreading disease

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In Case of Fire

• REMAIN CALM
• Call 911
• Know where the fire extinguisher is kept
• Know the telephone number of the local police
  precinct
• Know the street address of the store (including
  the cross street)
• Calmly ask customers and co-workers to leave the
  store.

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Personal Safety Issues -In case of robbery or
bomb scare

• If you see something that is suspicious, contact
  your manager immediately.
• REMAIN CALM
• In case of a robbery, give the person whatever
  they ask foryour life is more important than the
  cash drawer.
• If you suspect there is a bomb scare calmly ask
  the customers to leave the store
• Be observant you will be able to give police an
  accurate description of any situation

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Angry Threatening Customers

• Try to diffuse the situationREMEMBER the
  customer is always right.
• If the customer is irate, get your manager or
  supervisor to help you
• Do not engage in futile word exchanges
• Always remain professional

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How to report an injury

• Accidents happen.
• The possibility for a work related injury always
  exists even if you are a well-trained employee.
• Report all incidents immediately to your
  supervisor or manager
• Fill out an accident/incident report

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Post testAnswer the following true or false
questions

• 1. A well trained employee is more comfortable
  and confident
• doing their job?
• 2. Safety is everyones concern?
• 3. Its no big deal if you have misfiled a
  customers photo order?
• 4. There is no benefit in knowing the exact
  street address and the
• cross streets of the store?
• 5. In case of robbery, try to talk the thief out
  of the attempted robbery plan?

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Post Test Continues

• 6. It is your job to debate with an angry
  customer?
• 7. If you are injured on the job and you tell
  your friend who works
• with you, thats good enough?
• 8. Hi Tech Photo expects you to follow the stated
  dress code?
• 9. Slippery floors and lifting heavy objects are
  examples of health
• hazards?
• 10. There are laws to protect a teen workers
  rights?

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Post Test The Answers

• 1. A well trained employee is more comfortable
  and confident
• doing their job? TRUE
• 2. Safety is everyones concern? TRUE
• 3. Its no big deal if you have misfiled a
  customers photo order?
• FALSE
• 4. There is no benefit in knowing the exact
  street address and the
• cross streets of the store? FALSE
• 5. In case of robbery, try to talk the thief out
  of the attempted robbery plan? FALSE

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Post Test

• 6. It is your job to debate with an angry
  customer? FALSE
• 7. If you are injured on the job and you tell
  your friend who works
• with you, thats good enough? FALSE
• 8. Hi Tech Photo expects you to follow the stated
  dress code? TRUE
• 9. Slippery floors and lifting heavy objects are
  examples of health
• hazards? FALSE
• 10. There are laws to protect a teen workers
  rights? TRUE

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Safety Web Resources

• www.youth2work.gov/
• www.osha-slc.gov/as/opa/worker/index.html
• www.cdc.gov/niosh/topics/youth/
• www.safeteen.org/
• www.worksafebc.com/
• www.nycosh.org/

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QUESTIONS?????

• Please call
• Phyllis M. Montuori
• Work Based Learning Coordinator
• L.A. Wilson Tech Western Suffolk BOCES
• 17 Westminster Avenue
• Dix Hills, NY 11754
• (631) 667- 6000 ext 369
• pmontuor_at_wsboces.org