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The Malcolm Baldrige National Quality Award

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Government Performance & Results Act (GPRA) federal programs must demonstrate ... The National Quality Award. Interesting Tidbit. ... – PowerPoint PPT presentation

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Title: The Malcolm Baldrige National Quality Award


1
The Malcolm Baldrige National Quality Award
  • An Overview

2
So Whats The Big Deal ?
  • Increasing Expectations
  • Government Performance Results Act (GPRA)
    federal programs must demonstrate measurable
    increases in performance and clear results
  • Workforce Investment Act (WIA) consistent with
    GPRA, demands increased accountability and
    continuous improvement
  • Decreasing or Stagnant Resources
  • Resource allocations not keeping pace with
    demands
  • Increasing competition for limited funds

3
So Whats The Big Deal ?
  • How can we bridge the gap between increasing
    expectations and decreasing resources?
  • Quality Continuous Improvement tools,
    principles and methodologies have been shown to
    improve performance in measurable ways
  • The awareness of the link between quality and
    continuous improvement initiatives and
    competitive success has never been greater!

4
The Bottom Line
  • Within the entire workforce development system,
    the link between performance and federal funding
    has never been greater. The challenge is to
    demonstrate results, to do more with less, to
    work smarter not harder, and to show that what we
    do makes a difference. And all this within the
    context of diminishing resources. Improving what
    we do through proven techniques and tools is no
    longer a nice thing to do.

Quality is Critical !
5
So Who/What is Malcolm Baldrige?
  • Question
  • Is he a person?
  • Is it a national quality award?
  • Is it a set of quality criteria?
  • Is it one of the most misspelled words in the
    history of ETA?
  • Answer
  • All of the above !

6
Malcolm BaldrigeThe Person
  • Former Secretary of Commerce
  • Served until 1981 until death in 1987 (rodeo
    accident)
  • Widely respected throughout government for
    managerial excellence
  • Informal spokesperson for efficiency,
    effectiveness and quality in government
    services/programs
  • A national quality award was established in his
    honor after his death

7
Malcolm BaldrigeThe National Quality Award
  • The Malcolm Baldrige National Quality Award
    (MBNQA) was established by P.L. 100-107 (8/20/87)
  • Purpose
  • To help stimulate American organizations to
    improve quality and productivity
  • To recognize achievements
  • To establish guidelines criteria that can be
    used by any organization in evaluating their own
    quality improvement efforts
  • To provide specific guidance for other American
    organizations that wish to learn how to manage
    for high quality, etc.

8
Malcolm BaldrigeThe National Quality Award
  • The MBNQA is the award for quality . . . .

The United States is the most competitive nation
in the world. Quality is a key to retaining that
title. The Malcolm Baldrige National Quality
Award is helping U.S. organizations satisfy
customers and improve overall company performance
and capability.
Former President Bill Clinton
The Malcolm Baldrige National Quality Award has
had a profound influence on increasing U.S.
competitiveness and heightening our awareness to
the challenges we face in a global economy.
Michael Kantor, Former Secretary of Commerce
9
Malcolm BaldrigeThe National Quality Award
  • In order to support the MBNQA program, a new
    public-private partnership was necessary
  • Building active partnerships in the private
    sector, and between the private sector and all
    levels of government, is fundamental to the
    success of the award in improving national
    competitiveness

. . . So whos minding the store?
Organizations involved in MBNQA ?
10
Malcolm BaldrigeThe National Quality Award
  • Organizations involved in award administration
  • Foundation for the MBNQA
  • Established 1988
  • Primary purpose is to raise funds for Award
    program
  • National Institute of Standards Technology
    (NIST)
  • Department of Commerce has responsibility for
    Award program
  • NIST is part of its Technology Administration
  • NIST Mission To aid U.S. industry through
    research services

11
Malcolm BaldrigeThe National Quality Award
  • American Society for Quality (ASQ)
  • Assists NIST in administration (under contract)
  • ASQ identifies, communicates promotes the use
    of quality principles, concepts technologies
  • Board of Overseers
  • Advisory Board on the Award to the Department of
    Commerce
  • Board of Examiners
  • Evaluates applications provides feedback
  • Makes recommendations

12
Malcolm BaldrigeThe National Quality Award
  • Interesting Tidbit . . . . .
  • Each year, hundreds of organizations request
    applications for the MBNQA, but only a small
    proportion of the applications are actually
    submitted

The process itself is considered valuable and
extremely enlightening !
13
Malcolm BaldrigeThe National Quality Award
  • Why the MBNQA is important to any organization on
    the journey towards quality and continuous
    improvement
  • More comprehensive than other quality awards
  • Consistent with theories of recognized quality
    experts
  • Criteria are universal
  • The criteria focus on business results
  • The criteria support a systems approach to
    organizations
  • The criteria support goal-based diagnosis
  • VALIDITY - positive correlation between
    Baldrige winners and stock market
    success

About the criteria ?
14
The Quality Criteria
  • Embedded in each of these categories or
    dimensions - the ideal is defined
  • Leadership
  • Strategic Planning
  • Customer Focus
  • Information Analysis
  • Human Resource Development
  • Process Management
  • Business Results

15
More On The Quality Criteria
  • The dimensions interact and demonstrate the
    systems approach fundamental to the Baldrige
    ideal
  • Leadership creates vision, values, and high
    performance expectations that are translated into
    strategy and action plans through Strategic
    Planning and Customer Focus. The strategy and
    action plans guide overall Human Resource
    Development and drive the development of Process
    Management to ensure achievement of desired
    Business Results. Information Analysis are
    critical to effective decision-making in all
    aspects of the organization.

16
More on the Dimensions Quality Criteria
  • Leadership
  • Examines senior leaders personal leadership and
    involvement in creating/sustaining values,
    direction, performance expectations, etc.
  • Strategic Planning
  • Examines how the organization sets strategic
    directions, how it determines key action plans,
    and how plans are translated into an effective
    performance management system

17
More on the Dimensions Quality Criteria
  • Customer Focus
  • Examines how the organization determines customer
    requirements and expectations, as well as how it
    enhances relationships with customers and
    determines their satisfaction
  • Information Analysis
  • Examines the management and effectiveness of the
    use of data and information to support key
    organizational processes and the performance
    management system

18
More on the Dimensions Quality Criteria
  • Human Resource Development
  • Examines how the workforce is enabled to develop
    and utilize its full potential, how its aligned
    with the organizations objectives, and efforts
    to build and maintain an environment conducive to
    performance excellence, full participation
    organizational growth
  • Process Management
  • Examines key aspects of process management,
    including customer-focused design, product and
    service delivery processes, and partnering
    processes involving all work units

19
More on the Dimensions Quality Criteria
  • Business Results
  • Examines the organizations performance and
    improvement in key business areas, including
    customer satisfaction, attainment of performance
    goals/targets, human resource, stakeholder and
    partner performance, as well as operational
    performance

20
Good luck on YOUR quality journey !
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