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Counseling for Career Growth: Re-thinking Models of Career Counseling

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Counseling for Career Growth: Re-thinking Models of Career Counseling Center for Immigrant Education and Training ACE LaGuardia Community College – PowerPoint PPT presentation

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Title: Counseling for Career Growth: Re-thinking Models of Career Counseling


1
Counseling for Career Growth Re-thinking Models
of Career Counseling
  • Center for Immigrant Education and Training
  • ACE
  • LaGuardia Community College

2
Hotel T.E.A.C.H. (Teaching English and Careers
in Hospitality)
  • Develop skills and knowledge necessary to move
    from back of the house to front of the house
    positions

3
Curriculum Focus
  • Contextualized ESOL
  • Career Counseling
  • Technology

4
EFF Broad Areas of Responsibility
Do the Work
Work within the Big Picture
Plan and Direct Personal and Professional Growth
Work with Others
5
Models for Curriculum Development
  • Start from descriptions of skills to be learned
  • Start from where the students are
  • Do both

6
Employer Expectations
  • Taking Initiative
  • Being Professional
  • Going above and beyond when providing customer
    service

7
Students Realities What the students taught
us.
  • Students felt invisible, looked down upon,
    unimportant.
  • The work itself is exceptionally hard.
  • Students felt unappreciated by customers and
    supervisors.

8
Hotel T.E.A.C.H. Student Demographics
  • 59 of class was age 45 or older.
  • A majority of the students were professionals in
    their home countries.
  • Most had been in their back of the house
    positions for 10 years with no advancement.

9
Internal Barriers to Success
  • Embarrassment at their low English proficiency
  • Overwhelmed with their language limitations
  • Felt incompetent and inarticulate

10
The counseling roots of career counseling
  • Allows students to express themselves in a safe,
    supportive, and non-judgmental environment
  • Helps students identify non-helpful behavior
    patterns
  • Students learn and develop appropriate coping
    skills
  • Students identify goals that are important to them

11
Emotional Intelligence as a Promising Approach
  • Recognize and monitor our own feelings
    (Self-awareness)
  • Recognize the feeling of others
  • Self-Management Capacity for effectively
    managing ones motives and regulating ones
    behavior. Also allows one to manage responses to
    both ones own emotions and those of others.

12
Teaching Emotional Intelligence
  • Reflect and Analyze current behavior and
    attitudes
  • Develop alternative approaches to their behavior
    and identify ways to improve
  • Use rubrics, case studies role-plays
  • Extension activities and Journaling

13
Evaluation Findings
  • Participants and Supervisors
  • High level of satisfaction.
  • Most demonstrated greater confidence and ease in
    common customer service situations.

14
Students reported
  • They learned to work with anger and stress,
    were better able to interact with others in a
    professional way, and had become less
    emotional both at work and outside work.

15
Lessons Learned
  • Curriculum development that is both outside in
    and inside out
  • Focus on both language and behavior as well as
    beliefs

16
  • Rethink traditional models of career counseling
  • Emotional Intelligence and Social Intelligence
    skills can, and need to be, taught
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