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The Discovery and Design of Positive Institutions Via Appreciative Inquiry david cooperrider

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Title: The Discovery and Design of Positive Institutions Via Appreciative Inquiry david cooperrider


1
The Discovery and Design of
Positive InstitutionsVia Appreciative Inquiry
david cooperrider


  • For Those Interested in more resources
    learning opportunities with David Cooperrider
    please go to
  • 1. Appreciative Inquiry Certificate Program (next
    session Dec. 8-11th Longboat Key Florida)
  • http//weatherhead.case.edu/executive-education/c
    ertificates/appreciative-inquiry/
  • 2. Leadership Deep Dive
  • http//weatherhead.case.edu/executive-education/pr
    ograms/subjects/other/deepdive/
  • 3. Masters in Positive Organization
    Development--MPOD
  • http//weatherhead.case.edu/academics/masters/pos
    itive-organizational-development/faculty.cfm
  • 4. Masters in Applied Positive Psychology
    http//www.sas.upenn.edu/lps/graduate/mapp/
  • 5. Online Appreciative Inquiry Training
    http//www.ovationnet.com/
  • 6. Next (2009) World Appreciative Inquiry
    Conference in Nepal www.2009worldaiconference.or
    g
  • 7. Taos Institute www.taosinstitute.net/
  • 8. For hundreds of free tools, articles, power
    point slides see the Appreciative Inquiry
    Commons
  • http//appreciativeinquiry.case.edu/ or email
    for in-house speaking requests
    AICommons_at_case.edu

2
What An Exciting Time to Be Alive in This Field
Points of Departure
  • Early Pillars of Positive Psychology
  • Question of Positive Institutions
  • Huge Research and Applied Potential
  • Powerful Business CaseTenfold Increase
  • Appreciative Inquiry at Scale of the Whole
  • Our Research Into
  • Business as an Agent of World Benefit
  • The Positive Psychology of Sustainability
  • Eco-Renewal Human Flourishing


Image Placeholder
3
"Bankruptcy of the Soul of Our Institutions"
Bankruptcy in the Soul of Business the
unthinkable? unsinkable corporations madoff
ethics and loss of legitimacy social and global
environmental collisions The (way forward)
unimaginable?
4
Business as an Agent of World Benefit--More
Than 2,000 Interviews--173 of Published
Profiles --see www.worldinquiry.orgAwe is
What Moves Us Forward
5
Sustainability Revolution in BusinessFertile
Ground for the Study of Positive Institutions
6
Value is sustainable only when it is positive for
shareholders and stakeholders
Shareholder Value
Sustainable Value
Unsustainable (Value Transfer)
Sustainable Value

Stake-- holder Value
--
Unsustainable (Value Transfer)
Unsustainable (Lose/Lose)
Chris Lazslo (2008) Sustainable Value.
7
How Do We Link Positive Psychology
Business?Positive Psychology With Corporate
Strategy and Sustainable Value?
Peterson and Seligmans Classic Work VIA VIA 2004
8
A Working DefinitionPositive Institutions3
Circles of the Strengths Revolution
  • Organizations, communities and societal
    institutions enabling
  • the elevation and engagement of life-giving
    strengths, (2) the connected and combined
    magnification of collective strengths, and
    ultimately, (3) the refraction of our higher
    human strengths (e.g. VIA) outward into our
    world.

9

BUSINESS ASAN AGENT OFWORLD BENEFIT
MANAGEMENT KNOWLEDGE LEADING POSITIVE CHANGE
10
AI at the UN World Summit With Business and
Industry CEOs and Civil Society Leaders
11
Global Forum Vision
Its a bright green economy Eradicated extreme
poverty (equity) Powered through renewable
energy Globally inclusive, dignified
work Eliminated perverse incentives Markets high
information and aligned incentives Rewards
sustainable value and prosperity Positive
institutions vigor purpose performance
12
Sustainability is the business
opportunity of the 21st century. People.
Planet. Prosperity. Task of Historic
Magnitude Positive Institutions Chapter 1 How?
13
Appreciative Inquiry
Involves a Shift
  • No problem can be solved from the same level of
    consciousness that created it. We must learn to
    see the world anew.
  • There are only two ways to live your life. One
    is as though nothing is a miracle. The other is
    as though everything is a miracle.
  • Albert Einstein

14
Deficit Theory of Change
  • most schools, companies, families and
    organizations function on an unwritten rule
  • Lets fix whats wrong and let the strengths
    take care of themselves
  • --Gallop Poll
  • Identify problem
  • Conduct root cause analysis
  • Brainstorm and analyze possibilities
  • Action plans

Metaphor Organizations are problems to be solved
15
Think about your last 6 meetings
  • How many of those meetings were convened to
    solve the problem of ?

Can you guess the best seller management book--
of all time?
16
Problem Solving
Appreciative Inquiry
(Deficit-based change)
(Strength-based change)
  • Appreciate Best of what is
  • Imagine What might be
  • Design What should be
  • Create What will be
  • Identify problem
  • Conduct root cause analysis
  • Brainstorm solutions analyze
  • Develop treatment - action plans

Problem Metaphor Organizations are problems to
be solved Machines Dilbert-like places of
dysfunction.
Mystery Metaphor Organizations are alive,
appreciative systems are universes of strengths
via relationship
17
Peter Drucker and Our Conversation on Aisee
Cooperrider (2003) Appreciative Inquiry Commons
  • The task of leadership is to create an alignment
    of strengthsmaking a systems weaknesses
    irrelevant.
  • --Peter Drucker

18
Could it BeOrganization Change is All About
Strengths?
  • Why would strength connected to strengthcreate
    change?
  • Its often been said that strengths perform, but
    how about the idea that. strengths do more than
    perform, they transform?
  • What would it mean to create
    an entire
    change theory around strengths? Transformational
    positivity?

19
Pro-fusionstages the idea of transformational
positivityWhat Happens When Strength Connects to
Strength? Hope with Hope?
  • 1. Elevate-and-Extend
  • The Elevation of Inquiry into the
  • appreciable world
  • The Extension of Relatedness
  • Awe, Gratitude and Generosity
  • 2. Broaden-And-Build
  • Broadening of Minds
  • Merging and Magnification of Resources
  • Confidence and Positive Synchronization
  • 3. Establish-and-Eclipse
  • From Generosity to Generativity
  • Vital Engagement Courage, Significance, and
    Creativity
  • Upward spiral of doing undergoing

20
The AI Summit
  • Whole System in the Room
  • Internal External Stakeholders
  • Strategic Task-Driven Focus is Clear
  • Future Focus Continuity Search
  • From Dialogue to Collaborative Design
  • 4-Ds Appreciative Intelligence
  • Common Ground Vision to Real Prototypes
  • 3 Day Event 300 to 2000 Participants
  • Uncommon Action Results

21
Nutrimental FoodsThe Results One Year Later
  • Rodrigo Loures, CEO
  • 300 Increase in Profitability
  • 75 Decrease in Absenteeism
  • Appointment to President Lulas Economic and
    Social Council
  • World Business Academy Award
  • Rise to Best 100 Companies in the Nation
  • Sustainability Leader

22
Why Does Experience of Wholeness
  • Bring out the best in human beings?
  • Propel innovation?
  • New life?
  • Eclipse negative patterns?
  • So easy?

23
AI Summits Three Ways to Understand Positive
ProfusionWhat Do You Observe?
24
  • Did you notice the young sailors energy?
  • An estimated 300 billion is lost in the US
    economy due to disengaged employees?

25
Business Impactand Research Results
  • BUSINESS RESULTS
  • Navy 2 Billion Winning the Battle for People
  • Trucking Company Stock Follows Increasing
    Engagement Scores 14 to 41
  • Testimony House Armed Services Committee 2004
  • WHY SO EASY?
  • Vigor, Passion, System Engagement, Dedication
  • Pipeline of Customer-focused Innovation/Speed
  • 38 Higher Productivity (Glavas 2009)

26
William James Call in 1902
  • The kind of change that happens
  • when things are hot and alive within us, and
    where everything has to re-crystallize about it
    (William James, 1902, p. 162).

27
James interest The Fertile and Explosive
Positivity that Changes Lives
  • Emotional occasions, especially violent ones, are
    extremely potent in precipitating mental
    rearrangements. The sudden and explosive ways in
    which jealousy, guilt, fear, remorse, or anger
    can seize upon one are known to everybody. Hope,
    happiness, security, resolve, emotions
    characteristic of conversion, however, can be
    equally explosive. And emotions that come in this
    explosive way seldom leave things as they found
    them (James, 1902, p. 163-164 ).
  • What to call it?

28
  • Positive ProfusionThree Observable Phases
  • Elevate-and-Extend
  • Broaden-And-Build
  • Establish-and-Eclipse

Activation of Energy Establish and Eclipse
Extension of Relatedness Universal Capacity
High
Pro-Fusion of Strengths Broaden and Build
Elevation and Extension of Inquiry
Lo w
Activation of Inquiry into What Gives
Life? Appreciable World
Initiating
Advancing
29
Fairmount Minerals StoryBirth of the
Sustainable Design Factory
30
Appreciative Inquiry Sustainability Summit
Bringing the Whole System of Strengths Into the
Room
  • External Stakeholders
  • Customers
  • Suppliers
  • NGOs
  • Neighbors/Communities
  • Board of Directors
  • Imagine 300Three days Stakeholdersdesigning
    green products, services.
  • Internal Stakeholders
  • Operations
  • Administration Corporate Services
  • Customer Service
  • Engineering
  • Logistics
  • Quality
  • Sales
  • Technical Support / RD

31
Images of the Sustainable Design AI Summit
32
The AI 4-D Cycle for Applied Positive Change
Discovery What gives life? The best of what
is. Appreciating
Dream What might be? Envisioning Results/Impact
Destiny How to empower, learn, and
improvise? Sustaining
Affirmative Topic
Design What should be the ideal? Co-construct
ing
33
Highlights
  • 40 Annual Growth in Earnings Past Two Years
  • 2007 US Chamber of Commerces 1 Corporate
    Citizenship Award
  • Community Partnership and Innovation
  • Emerging as Top Rated Star in the Industry
  • The Positive Psychology of Eco-Renewal

34
Fairmount Started with Appreciative Inquiry in
1990 With a Focus on Empowerment 40 CAGR Past
Four Years
35
Hot off the Press Research on Positive
Institutions
Glavas (2009) Case Western Reserve Univ.
Ante.S.Glavas.1_at_nd.edu
36
A Question for You About the S-Revolution
  • Which organization will help save more lives in
    the next five years than any other children,
    women, and menwho are picking cotton in toxic
    and chemically treated fields all over the
    worldfields that are so toxic that when you
    touch the cotton it feels like an electric jolt
    around your fingers?

37
  • It employs 1.9 million people
  • Its serves 138 million people per week.
  • It has approximately 350 billion in sales
  • Its attracting the most brilliant and radical
    environmental minds e.g. Amory Lovins
  • Its raising many eyebrows

38
Sustainability goals at
  • To be supplied 100 by renewable energy
  • Stores 25 more efficient in 7 years
  • Fleet 25 more efficient in 3 years
  • To create zero waste
  • 25 reduction in solid waste in 3 yrs
  • Improve packaging of every product sold
  • To sell products that sustain our resources and
    the environment
  • 20 supply base aligned in 3 years

Source released in speech by Wal-Mart CEO Lee
Scott October 24, 2005
39
Sustainable Value Design Networks
Energy
Waste
Products
40
Stories Have Wings
41
Implications of Packaging Eco- Innovation
People Turned On
  • Prevented millions of pounds of trash from
    reaching landfills
  • Across the supply chain, the initiative will save
    667,000 metric tons of carbon dioxide from
    entering the atmosphere
  • Equal to taking 213,000 trucks off the road
    annually, and saving 323,800 tons of coal and
    66.7 million gallons of diesel fuel from being
    burned.
  • The packaging is renewable in 90 days instead of
    9 million years

42
Implications of Packaging Sustainable Value
Innovation
  • Broadening this initiative to 255 items in Toys
  • This employee driven initiative saved 3,425 tons
    of corrugated materials
  • 1,358 barrels of oil annually
  • 5,190 trees
  • Millions of dollars in transportation costs

43
3 Circles of The Strengths Revolution
Boeing Fairmount HP Interface Dealer
Tire Toyota GMCR UN Navy Wal-Mart United
Way Green City on Blue Lake, etc.
PI
Ai
44
"Bankruptcy of the Soul of Our Institutions"
Two Worlds It was the best of times, it was
the worst of times, it was the age of wisdom, it
was the age of foolishness, it was the epoch of
belief, it was the epoch of incredulityit was
the spring of hope.
--Charles
Dickens
45
What Matters Most in Ai?Our Inquiry Must Be the
Change We Want to See in the World!
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