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Business Continuity / Disaster Recovery from a Business Perspective

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Business Continuity / Disaster Recovery from a Business Perspective Dan Esser, CBCP, FLMI 109 Haywood Ct. Columbia, MO 65203 573-234-2948 DEsser5_at_aol.com – PowerPoint PPT presentation

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Title: Business Continuity / Disaster Recovery from a Business Perspective


1
Business Continuity / Disaster Recovery from a
Business Perspective
  • Dan Esser, CBCP, FLMI
  • 109 Haywood Ct.
  • Columbia, MO 65203
  • 573-234-2948
  • DEsser5_at_aol.com

2
Not just Computer Back-Up
  • IT functionality - limited usefulness if the rest
    of the business is not present.
  • Todays primary discussion - non-IT
    functionality.

3
What you get to take with you
  • An overview of BCP Structure and Techniques.
  • A set of questions you can ask in your business
    to help you gauge preparedness.
  • Some Tools and Resources that may be useful.

4
Disaster Fact
  • Out of every FIVE businesses that suffer a major
    disaster,
  • TWO will never reopen and
  • A THIRD will fail within 2 years.
  • DRI International

5
BCP Like Life Insurance?
  • Uses up resources.
  • Only pays off if something bad happens.
  • Costs every year - Never Finished

6
Kinds of Risks / Dangers
  • Natural
  • Proximity
  • People
  • Environmental

7
Natural Risks
  • Earth
  • Wind
  • Fire
  • Water

8
Proximity Risks
  • Government Buildings
  • Airports / Heliports
  • Industries using Chemicals or Flammables
  • Trains
  • Highways

9
Risks from People
  • Disease
  • Bomb Threats
  • Workplace Violence
  • Cyber Attacks

10
Environmental Risks
  • Asbestos
  • PCBs
  • Mold / Sick Building Syndrome
  • Piled up Paper
  • Ongoing Construction

11
BCP as Advance Planning
  • Business Continuity Planning is at least
    partially the art of making all the decisions
    that can be made in advance of a disaster.

12
BCP - Four Major Components
Life/Safety
BIA
EM R
Departmental Recovery
13
BCP - Four Major Components
Life/Safety Plan
14
BCP - Four Major Components
Business Impact Analysis
15
BCP - Four Major Components
Emergency Management Response
16
BCP - Four Major Components
Departmental Recovery
17
RTOs, RPOs Declaration
Info Tech RTO
Catch-up Processing
Disaster Event
Disaster Declaration
Department RTO
Reconstruct WIP Lost
Stockpiled Transaction Input
Normal Business Activities
GAP
Pre-Processing Opportunity
18
How Important is Information Technology?
  • If you can only afford to protect one thing in
    your business, protect your data. You will not
    recover without it.
  • Just don't expect that alone to save you from a
    disaster.

19
Functionality is the Issue
  • A business must regain process functionality.
  • Computers are just a tool.
  • They make things faster, but they are not the
    business.

20
Scenario
  • You are a Progressive Organization.
  • Your Data is Backed up and Off Site - Daily.
  • You can Recover from any Disaster that Dares to
    hit you.

21
Scenario
  • You are a Progressive Organization.
  • Your Data is Backed up and Off Site - Daily.
  • You can Recover from any Disaster that Dares to
    hit you.

22
Scenario - 2
  • A disaster event fire, flood, anthrax,
    something has made your primary business
    location unusable, either permanently, or for a
    long time

23
Good News - Maybe
  • You already have the answers.
  • Here are some of the questions to assist your
    planning process.

24
Management Organization
  • Where is the default meeting place for senior
    managers if telephones are unavailable?
  • Is there a succession plan if several senior
    managers are killed in the disaster?

25
Management Organization
  • Who would face the media and regulatory
    authorities?
  • Is he or she prepared to do so?
  • Is there a backup person?
  • Do all others know to NOT talk to the media?

26
Management Organization
  • How many days can the company be completely
    down before serious business repercussions are
    inevitable? (loss of customers, employees,
    regulatory intervention)

27
Notification
  • How would you contact employees, suppliers, key
    customers, etc. without access to your business
    records?

28
Infrastructure
  • How much space would you need and how quickly
    could it be acquired?
  • What space is available today in your city?
  • Who is in charge of office layout, furniture,
    wiring, etc. and who backs them up if they are
    made unavailable by the disaster?

29
Resource Requirements
  • Who has purchasing authority?
  • Who is the purchasing backup?
  • How quickly would the company need replacement
    resources? Day 1, day 3, etc.?
  • Do you know where to get those resources in the
    quantities you need on a rush basis?
  • Have you ever tested whether or not those
    suppliers can deliver on a rush basis?

30
Resource Requirements
  • What custom documents and forms does the company
    have where the entire supply is on site?
    (checks, envelopes, letterhead, invoices)

31
Advance Agreements
  • Who is in charge of liaison with fire, police or
    other emergency authorities?
  • Who is his/her backup?
  • Have you met with those authorities to determine
    their protocols in emergencies and establish a
    liaison relationship with them?

32
Advance Agreements
  • Does the company have arrangements with its
    telephone carrier to place messages on inbound
    lines until they can be answered?
  • What messages will you use?
  • Who will the telephone carrier recognize as
    having the authority to institute them or make
    changes?

33
Emergency Operations
  • How would the company go about setting up an
    Emergency Operations Center?
  • Who would staff the EOC?
  • Do you have EOC supplies already off site?
    (Sample list in packet)

34
Emergency Operations
  • Which critical business functions need to be up
    and running first?
  • How long can functions be down before the company
    incurs regulatory scrutiny and penalties?
  • How long can functions be down before customers
    abandon you for another supplier?
  • What can you do to mitigate this?

35
Financial Preparation
  • Are emergency lines of credit in place and the
    authority to access them clearly delineated?
  • Does the company have arrangements with its
    bank(s) to continue repetitive payments for a
    short time?

36
Financial Preparation
  • Are corporate accounting records and processes
    backed up and documented off site? (Key people
    may not be available after a disaster.)
  • Does the company have manual disbursement
    procedures?

37
Salvage
  • Did you know that wet records could be
    freeze-dried and often saved?
  • Do you have an agreement with someone who does
    that kind of work?
  • Do you know who does that kind of work? (See
    list at end)

38
Salvage
  • Information from hard drives of smoke or water
    damaged PCs can also be retrieved by experts.

39
Mail
  • Mail handling operations are often overlooked.
    What would the company do about lost mail, both
    incoming and outgoing?
  • Is there a plan to get mail flowing in an orderly
    fashion after a disaster?

40
Security
  • How easy is it for a non-employee to get into
    your office today?
  • How would you maintain security at your primary
    site until salvage could be carried out?

41
Departmental Readiness
  • Who is the recovery coordinator for each
    department and what preparations have they made?
  • What are those things that each department needs
    that may be below the radar of corporate
    planners and not easily obtainable?

42
Departmental Readiness
  • Have the departments taken any steps to safeguard
    those things? Every Department should consider
    what kind of problems an off-site box at a
    remote storage facility could save them.

43
Departmental Readiness
  • Has each department determined how to recover
    work-in-progress?
  • Does each department know what resources it
    requires to resume business operations? (How
    many computers, desks, chairs, file cabinets, fax
    machines, printers, copiers, phones, etc.?)

44
Departmental Readiness
  • How quickly would each Department need
    replacement resources? How much on day 1, day 3,
    day 5, etc.? (This is how you build the company
    list.)

45
Departmental Technology
  • Is the operating department responsible for
    replacing desktop technology or is IT? Does
    everyone understand that?
  • Have you written into your plan the minimum
    hardware/software configuration you require for
    desktop workstations?

46
Resources
  • For Clean Up / Restoration
  • BMS Catastrophe (www.bmscat.com)
  • ServiceMaster (www.servicemasterclean.com/)
  • Mobile Office Space / Data Centers / Equipment
  • Agility Recovery Solutions (www.agilityrecovery.co
    m)
  • Sungard (www.sungard.com)
  • Rental Systems (www.rentsys.com)

47
Resources
  • Business Continuity Education and Certification
  • DRI International (www.drii.org)
  • Professional Journals Articles and links to
    vendors
  • Disaster Recovery Journal (www.drj.com)
  • Contingency Planning Management
    (www.contingencyplanning.com)

48
Resources
  • Workplace Violence Resources
  • Occupational Safety Health Administration
    (http//www.osha.gov/SLTC/workplaceviolence/)
  • National Institute for Occupational Safety and
    Health (http//www.cdc.gov/niosh/violcont.html)
  • Minnesota Department of Labor Industry
    Workplace Violence Prevention Resources
    (http//www.doli.state.mn.us/violence.html)
  • USDA Handbook on Workplace Violence Prevention
    and Response (http//www.usda.gov/news/pubs/violen
    ce/wpv.htm)
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