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ACHIEVING A TOTAL SAFETY CULTURE

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ACHIEVING A TOTAL SAFETY CULTURE TSC Say: Ask If there are any questions or comments. This material was produced and/or reviewed under grant SH20859SHO from the ... – PowerPoint PPT presentation

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Title: ACHIEVING A TOTAL SAFETY CULTURE


1
ACHIEVINGATOTAL SAFETY CULTURE
2
Course Objectives
  • Identify Your role in the Total Safety Culture
  • Identify the elements of Total Safety Culture
  • Explain the importance of the three sides of the
    safety triangle
  • Learn the advantages of Observation and Feedback

3
Agenda
  • A Total Safety Culture Overview
  • What it is
  • Why it is important
  • Motivation - how it affects you
  • The Observation and Feedback Process
  • Supervisor Responsibilities
  • Giving and Receiving Feedback

4
The Characteristics of a Successful Total Safety
Culture
  • Safety is held as a value by all employees
  • Each employee feels a sense of responsibility for
    the safety of their co-worker as well as
    themselves
  • Each employee Actively Cares
  • Each employee realizes their responsibility to
    speak- up when a fellow employee is at risk

5
Values, Intentions and Behaviors
Cautioning co-workers about performing unsafe acts
6
Safety Triangle
2
Person
Knowledge, Skills, Abilities, Intelligence,
Motives, Attitude, Personality
3
Behavior
Putting on PPE, Lifting properly, Following
procedures, Locking out power, Cleaning up a
spill, Sweeping floor, Coaching co-workers
7
Focus Accident Prevention
Fatality
Serious Injury
Minor Injury
Total Safety Culture
Near Miss
At-Risk Work Practices
8
Developing Safe Habits
Unconsciously Incompetent
9
Developing Safe Habits
Consciously Incompetent
Unconsciously Incompetent
10
Developing Safe Habits
Consciously Competent
Consciously Incompetent
Unconsciously Incompetent
11
Developing Safe Habits
Unconsciously Competent
Consciously Competent
Consciously Incompetent
Unconsciously Incompetent
12
Direction Is NOT Enough
Direction
Motivation
Behavior
13
UnderstandingMotivation
14
ABC ModelWhat Motivates Behavior?
Activators
Behavior
Consequences

Guides or directs behavior Signs Policies Direct
ive Feedback Training/demonstrations Goal
Setting Modeling Lectures
A
C
B
15
ABC ModelWhat Motivates Behavior?
Activators
Behavior
Consequences

Guides or directs behavior Signs Policies Direct
ive Feedback Training/demonstrations Goal
Setting Modeling Lectures
Actions Driving the speed limit Putting on
PPE Locking out power Using equipment
guards Giving a safety talk Cleaning up
spills Coaching others about safe work practices
A
C
B
16
ABC ModelWhat Motivates Behavior?
Activators
Behavior
Consequences

Motivates the future occurrence of
behaviors Self-approval Supervisor
approval Reinforcing feedback No injury Pizza
Lunch Co-worker approval Thank You
Guides or directs behavior Signs Policies Direct
ive Feedback Training/demonstrations Goal
Setting Modeling Lectures
Actions Driving the speed limit Putting on
PPE Locking out power Using equipment
guards Giving a safety talk Cleaning up
spills Coaching others about safe work practices
A
C
B
17
Effective Activators
  • Activators must be
  • Specific
  • Used sparingly
  • Clear
  • Vary
  • Imply immediate consequences

18
Actively Caring Increases Effectiveness
Please hold handrail when going up and down stairs
Caution! Stairs may be wet. Please hold
handrail on stairs.
Set a safe example for others. Please hold
handrail on stairs
19
Activators are NOT Enough
Activators
Motivation
Behavior
20
Consequences that Motivate
  • The consequences that motivate behavior are
  • Certain to happen
  • Happen immediately
  • Have significant impact
  • Least effective consequences are
  • Uncertain- injury or discipline do not occur
    every time
  • Delayed- loss of hearing happens over time so
    the consequence of not wearing ear plugs is
    delayed
  • Insignificant

21
Using the ABC Model
  • Identify the consequences that encourage and
    discourage the at-risk work practices
  • Identify the activators
  • Consider changing and/or modifying both the
    consequences and/or the activators to create an
    unconsciously competent work practice

22
Positive VS. NegativeConsequences
  • What works best?
  • Positive consequences
  • Negative consequences
  • How does each effect the employee?

23
Naturally Rewarding Consequences
24
Penny Exercise
The Penny exercise is designed to demonstrate the
effectiveness of different types of feedback. It
involves a blindfolded volunteer tossing pennies
into a box. In most cases constructive feedback
and encouragement produces better results during
the exercise than no feedback or negative
non-constructive feedback.
25
Penny Exercise
  • Directions
  • Volunteer 1 say nothing as she/he tosses the
    pennies into the box.
  • 2. Volunteer 2 respond negatively when she/he
    misses, say nothing when she/he gets the pennies
    into the box.
  • 3. Volunteer 3 praise, give encouragement,
    hints as she/he tosses pennies.

26
Feedback Influences Work Practices
  • Reinforcing feedback increases desired work
    practices
  • Corrective feedback decreases undesirable work
    practices

27
Functions of Feedback
  • Provides needed information
  • Provides social support
  • co-worker support and acceptance
  • manager/supervisor approval

28
Guidelines for Receiving Feedback
  • Be open and receptive
  • Think BEFORE you react
  • Be objective/not defensive
  • Avoid taking a position
  • Ask for specifics
  • Actively LISTEN
  • Work together on potential solutions
  • Reach an agreement
  • Say thank you

29
Actively Caring and the Safety Triangle
2
1
Environment
Making sure needed equipment is
available. Posting warning signs, housekeeping,
cleaning others work area.
3
Often neglected in traditional safety approaches.
Little or no feedback on or encouragement of
safe behavior.
Behavior
Observing co-workers, giving feedback, modeling
behavior.
30
Key Points of TSC
  • Creating a Total Safety Culture requires
  • Safety is held as a value by all employees. A
    value is a belief that does not change with the
    situation
  • Each employee feels a sense of responsibility for
    the safety of their co-worker as well as
    themselves
  • Each employee performs Actively Caring
  • Each employee is willing and able to go beyond
    the call of duty for others

31
Whats Next?
  • What do employees need to do to support the shift
    to a Total Safety Culture?

32
Thank You!
  • Questions or comments?!

These materials are derived, in full or in part,
from the work of Safety Performance Solutions.
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