CHAMPS2 Business Transformation Method

1

• CHAMPS2 Business Transformation Method
• OVERVIEW PRESENTATION
• Phases Stages
• The proven solution for Business transformation
• in the Public Sector

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EXIT
Version SB-BCC 6.1 Authors Centre of Excellence
for Business Transformation
2
CHAMPS2 Business Transformation Method

• Home

Transforming Public Services
Initiating Change
Realising Benefits
Identifying Planning
Transformation
Transforming Services
Strategic Need
Visioning
Shaping Planning
Design
Service Creation
Realisation
Proving
Transition
Stabilisation
Benefits Realisation
Strategic Outcome
Transformation
Initiation
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7
Phase 2
Phase 1
Phase 0
Programme Project Management
3
CHAMPS2 Business Transformation Method

• Home

Transforming Public Services
Initiating Change
Realising Benefits
Identifying Planning
Transformation
Transforming Services
Strategic Need
Visioning
Shaping Planning
Design
Service Creation
Realisation
Proving
Transition
Stabilisation
Benefits Realisation
Strategic Outcome
Transformation
Initiation
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7
Phase 2
Phase 1
Phase 0
Programme Project Management
Phase 0 Transformation Initiation
4
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
5
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
6
Phase 0 Transformation InitiationStage 0.1
Agree Approach for Phase 0 Activities

• Home
• Phase 0

Agree Approach for Phase 0
0.1
Complete Phase Quality Plan for Phase 0
Gain Approval for Quality Plans for Phase 0
Complete Product Quality Plan for Phase 0
0.1.1
0.1.3
0.1. 2
Engage Leadership
0.2
0.2
0.1
7
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
8
Phase 0 Transformation InitiationStage 0.2
Engage Leadership Activities

• Home
• Phase 0

Engage Leadership
0.2
Sponsor Engages Leadership
Leadership Identification
Leadership Briefing
Transformation Education
0.2.1
0.2.3
0.2.2
Determine Strategic Need
0.3
0.2
0.1
9
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
10
Phase 0 Transformation InitiationStage 0.3
Determine Strategic Need - Activities

• Home
• Phase 0

Determine Strategic Need
0.3
Understand Customer Experience
Expectations
Identify Key Drivers for Change
Identify Potential Areas for Transformation
Review Alignment with Corporate Strategy
0.3.4
0.3.2
0.3.3
0.3.1
Determine Strategic Outcomes
0.4
0.2
0.1
11
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
12
Phase 0 Transformation InitiationStage 0.4
Determine Strategic Outcomes Activities

• Home
• Phase 0

Determine Strategic Outcomes
0.4
Identify Strategic Business Imperatives
Assess Ambition for Change
Define Strategic Outcomes
Assess Capabilities
0.4.1
0.4.2
0.4.3
0.4.4
Develop Strategic Business Case (SBC)
0.5
0.2
0.1
13
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
14
Phase 0 Transformation InitiationStage 0.5
Develop Strategic Business Case (SBC) - Activities

• Home
• Phase 0

Develop Strategic Business Case (SBC)
0.5
Complete Strategic Business Case (SBC)
Determine IndicativeCosts
Outline Transformation Scope
Define Strategic Benefits
0.5.4
0.5.3
0.5.1
0.5.2
EXECUTIVE GATE
0.6
0.2
0.1
15
Phase 0 Transformation Initiation

• Home
• Phase 0

Start
Agree Approach for Phase 0
0.1
Engage Leadership
Determine Strategic Need
Determine Strategic Outcomes
Develop Strategic Business Case (SBC)
EXECUTIVE GATE
1.1
0.6
STRATEGIC BUSINESS CASE (SBC)
0.2
0.3
0.4
0.5
Phase 1
0.2
0.2
0.1
16
Phase 0 Transformation InitiationStage 0.6
Executive Gate Activities

• Home
• Phase 0

EXECUTIVE GATE
0.6
Leadership Team Review
Consultation
Executive Approval
Assess Phase 0 Exit Readiness
0.6.2
0.6.3
0.6.4
0.6.1
Phase 1
0.2
0.1
17
CHAMPS2 Business Transformation Method

• Home
• Phase 0

Transforming Public Services
Initiating Change
Realising Benefits
Identifying Planning
Transformation
Transforming Services
Strategic Need
Visioning
Shaping Planning
Design
Service Creation
Realisation
Proving
Transition
Stabilisation
Benefits Realisation
Strategic Outcome
Transformation
Initiation
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7
Phase 2
Phase 1
Phase 0
Programme Project Management
Phase 1 Visioning
18
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
19
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
20
Phase 1 VisioningStage 1.1 Agree Approach for
Phase 1 Activities

• Home
• Phase 1

Agree Approach for Phase 1
1.1
Complete Phase Quality Plan for Phase 1
Gain Approval for Quality Plans for Phase 1
Complete Product Quality Plan for Phase 1
1.1.1
1.1.3
1.1. 2
Orientation (Business Area Basics)
Mobilise Phase 1 Delivery Team
1.1.5
1.1.4
Engage Visioning Team
1.2
1.1.1
21
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
22
Phase 1 VisioningStage 1.2 Engage Visioning
Team Activities

• Home
• Phase 1

Engage Visioning Team
1.2
Visioning Team Interviews
Visioning Team Briefing by Leadership
Identify Visioning Team
Visioning Team Hopes Fears Workshop
Transformation Education Challenge
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
Visioning Outcomes
Overview of Current Business
1.3
1.4
0.1
1.1.1
23
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
24
Phase 1 VisioningStage 1.3 Visioning
Outcomes - Activities

• Home
• Phase 1

Define Vision Outcomes
1.3
Unconstrained Visioning
Define Customer Experience Drivers
Identify Customers Other Stakeholders

Review Customer Experience Expectations from
SBC
Unconstrained Visioning Idea Generation
1.3.2
1.3.3
1.3.1
1.3.4
Constrained Visioning
Develop Vision Statement
Agree Business Imperatives
Develop Detailed Outcomes
1.3.5
1.3.6
1.3.7
Develop a Future Operating Model (FOM)
1.5
0.1
1.1.1
25
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
26
Phase 1 VisioningStage 1.4 Overview of Current
Business

• Home
• Phase 1

Overview of Current Business
1.4
Change
Review Current Capabilities
Understand Current Business
Identify Current Business Initiatives
Understand Current Business Performance
Understand Current Business Issues
1.4.1
1.4.2
1.4.5
1.4.4
1.4.3
Develop a Future Operating Model (FOM)
1.5
0.1
1.1.1
27
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
28
Phase 1 VisioningStage 1.5 Develop a Future
Operating Model Activities

• Home
• Phase 1

Develop a Future Operating Model (FOM)
1.5
Agree Guiding Principles for Future Operation
Outline Future Operation of Business Area
Develop a Future Operating Model
1.5.1
1.5.2
1.5.3
Develop Outline Business Case (OBC)
1.6
0.1
1.1.1
29
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
30
Phase 1 VisioningStage 1.6 Develop Outline
Business Case (OBC) Activities

• Home
• Phase 1

Develop Outline Business Case (OBC)
External Process
1.6
Equality Impact/Needs Assessment
Complete OBC
Collate Vision, Outcomes FOM
Review Strategic Benefits Indicative Costs
1.6.4
1.6.3
1.6.1
1.6.2
EXECUTIVE GATE
1.7
0.1
1.1.1
31
Phase 1 Visioning

• Home
• Phase 1

Phase 0
Agree Approach for Phase 1
Define Vision Outcomes
1.1
1.3
Develop a Future Operating Model (FOM)
Develop Outline Business Case (OBC)
Engage Visioning Team
EXECUTIVE GATE
1.1
1.7
1.5
1.6
1.2
Overview of Current Business
FUTURE OPERATING MODEL
OUTLINE BUSINESS CASE (OBC)
Phase 2
1.4
32
Phase 1 VisioningStage 1.7 Programme Board
Gate Activities

• Home
• Phase 1

EXECUTIVE GATE
1.7
Assess Phase 1 Exit Readiness
Consultation
Executive Approval
1.7.1
1.7.3
1.7.2
Phase 2
0.1
1.1.1
33
CHAMPS2 Business Transformation Method

• Home
• Phase 2

Transforming Public Services
Initiating Change
Realising Benefits
Identifying Planning
Transformation
Transforming Services
Strategic Need
Visioning
Shaping Planning
Design
Service Creation
Realisation
Proving
Transition
Stabilisation
Benefits Realisation
Strategic Outcome
Transformation
Initiation
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7
Phase 2
Phase 1
Phase 0
Programme Project Management
Phase 2 Shaping Planning
34
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
35
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
36
Phase 2 Transformation Shaping Planning Stage
2.1 Agree Approach for Phase 2 Activities

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Complete Phase Quality Plan for Phase 2
Gain Approval for Quality Plans for Phase 2
Complete Product Quality Plan for Phase 2
2.1.1
2.1.3
2.1.2
Develop Programme Scope Objectives
2.2
2.1
2.8
37
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
38
Phase 2 Transformation Shaping PlanningStage
2.2 Identify Programme Scope Objectives
Activities

• Home
• Phase 2

Define Programme Scope Objectives
2.2
Define Stakeholders Engagement Plan
Articulate Requirements Measures of Success
Define Programme Objectives
Define Programme Scope
2.2.3
2.2.4
2.2.2
2.2.1
Complete Detailed Analysis of Current Business
2.3
2.1
2.8
39
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
40
Phase 2 Shaping PlanningStage 2.3 Complete
Detailed Analysis of Current Business

• Home
• Phase 2

Complete Detailed Analysis Of Current Business
Organisation
2.3
Detailed Analysis of Current Business Organisati
on
2.3.1
Processes
Change
Detailed Analysis of Current Capabilities
Map Current Business Initiatives
Detailed Analysis of Current Processes Metrics
2.3.2
2.3.5
2.3.4
Technologies
Detailed Analysis of Current Technology
Preparation for Logical Design
2.3.3
2.4
0.1
1.1.1
41
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
42
Phase 2 Shaping PlanningStage 2.4
Preparation for Logical Design Activities

• Home
• Phase 2

Preparation for Logical Design
2.4
Establish Design Teams
Develop Design Approach Governance
Agree Design Principles Measures of Success
Set Up Design Environment
Develop Design Framework
2.4.3
2.4.1
2.4.4
2.4.2
2.4.5
Logical Design
2.5
3.1.1
3.1.4
43
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
44
Phase 2 Shaping PlanningStage 2.5 Logical
Design Activities

• Home
• Phase 2

Logical Design
Change Mgt
Gap Analysis Change Impact Assessment
2.5
Structural Organisation Design
Develop Organisation Structure
Define Teams
2.5.9
Develop Change Strategies
2.5.2
2.5.3
2.5.10
Process Design
Design Services Processes
Cross Process Integration Review
Test Logical Design
Define Process Measures
Develop Logical Design Document
Logical Design Equality Assessment
2.5.1
2.5.8
2.5.5
2.5.4
2.5.7
2.5.11
Technology Design
Review Strategic Benefits
Define Technical Architecture
2.5.12
2.5.6
Solution Selection
PB GATE
2.5.13
2.6
45
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
46
Phase 2 Transformation Shaping PlanningStage
2.6 Solution Selection Activities

• Home
• Phase 2

Solution Selection
2.6
Formulate Business Requirements
Appoint Solution/Service Selection Team
2.6.2
2.6.1
Define Selection Objectives

• Identify
• Suppliers/
• Service
• Providers

Produce Send Out ITT or Request for Service

• Supplier/
• Service Provider
• Assessment

Review Analyse Responses
Select Solution Produce Recommendation
2.6.4
2.6.5
2.6.7
2.6.8
2.6.3
2.6.9
Define Selection Criteria
PB GATE
2.6.10
2.6.6
Define Benefits
2.7
47
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
48
Phase 2 Shaping PlanningStage 2.7 Define
Benefits - Activities

• Home
• Phase 2

Define Benefits
2.7
Define Identified Benefits
Develop Benefits Inventory
Develop Benefits Cards
Gain Approval for Benefits Cards
2.7.1
2.7.2
2.7.3
2.7.4
Develop Programme Structure
2.8
2.1
2.8
49
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
50
Phase 2 Shaping PlanningStage 2.8 Develop
Programme Structure Activities

• Home
• Phase 2

Develop Programme Structure
2.8
Develop Programme Delivery Approach
Define Programme Structure
Develop Project Portfolio
Identify Overlaps with Other Programmes
2.8.4
2.8.2
2.8.3
2.8.1
Develop Programme Governance Strategies
2.9
2.8
2.1
51
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
52
Phase 2 Transformation Shaping Planning
Stage 2.9 Develop Programme Governance
Strategies - Activities

• Home
• Phase 2

Develop Programme Governance Strategies
2.9
Agree Programme Governance
Agree Planning Principles
2.9.1
2.9.2
Develop Project Integration Strategy
Develop Risk Management Strategy
Develop Benefits Management Strategy
Outline Implementation Approach
Develop Testing Strategy
2.2.8
2.9.3
2.9.5
2.9.9
2.9.10
2.9.4
Develop Communications Strategy
Develop Knowledge Transfer Approach
Develop Training Strategy
2.9.6
2.9.7
2.9.8
Programme Planning Costing
2.10
2.1
2.8
53
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
54
Phase 2 Shaping PlanningStage 2.10 Programme
Planning Costing Activities

• Home
• Phase 2

Programme Planning Costing
2.10
Develop Product Breakdown Structures
Create Project Plans
Resolve External Dependencies
Create Programme Plan
2.10.4
2.10.3
2.10.1
2.10.2
Develop Resource Plan
Develop Programme Costings
Develop Benefits Realisation Plan
2.10.5
2.10.6
2.10.7
Develop Full Business Case (FBC)
2.11
2.1
2.8
55
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
56
Phase 2 Shaping PlanningStage 2.11 Develop
Full Business Case (FBC) Activities1

• Home
• Phase 2

Develop Full Business Case (FBC)
2.11
Complete FBC Document
Identify Risks
Develop Cost Benefits Case
2.11.3
2.11.1
2.11.2
EXECUTIVE GATE
2.12
2.1
2.8
57
Phase 2 Shaping Planning
Phase 1

• Home
• Phase 2

Agree Approach for Phase 2
2.1
Shaping and Scoping
Define Benefits
Define Programme Scope Objectives
Complete Detailed Analysis of Current Business
Solution Selection
Logical Design
Preparation for Logical Design
PB GATE
PB GATE
2.7
2.4
2.6
2.5
2.2
2.3
Structuring the Programme
Develop Programme Structure
Develop Programme Governance Strategies
Develop Full Business Case (FBC)
Programme Planning Costing
EXECUTIVE GATE
2.12
2.8
2.9
2.10
FULL BUSINESS CASE (FBC)
2.11
Phase 3
58
Phase 2 Shaping Planning Stage 2.12
Executive Gate Activities

• Home
• Phase 2

EXECUTIVE GATE
2.12
Executive Approval
Assess Phase 2 Exit Readiness
Programme Board Approval
Consultations
2.12.4
2.12.1
2.12.3
2.12.2
Phase 3
2.1
2.8
59
Business Transformation Methodology

• Home
• Phase 3

Transforming Public Services
Initiating Change
Realising Benefits
Identifying Planning
Transformation
Transforming Services
Strategic Need
Visioning
Shaping Planning
Design
Service Creation
Realisation
Proving
Transition
Stabilisation
Benefits Realisation
Strategic Outcome
Transformation
Initiation
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7
Phase 2
Phase 1
Phase 0
Programme Project Management
Phase 3 Design
60
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
61
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
62
Phase 3 DesignStage 3.1 Agree Approach for
Phase 3 Activities

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Complete Phase Quality Plan for Phase 3
Gain Approval for Quality Plans for Phase 3
Complete Product Quality Plan for Phase 3
Review Exit Criteria for Phase 3
3.1.2
3.1.4
3.1.3
3.1.1
Mobilise Programme
3.2
3.1.1
3.1.4
63
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
64
Phase 3 DesignStage 3.2 Agree Approach for
Phase 3 Activities

• Home
• Phase 3

Mobilise Programme
3.2
Secure Mobilise Programme Team
Launch Programme
3.2.1
3.2.2
Preparation for Detailed Design
3.3
65
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
66
Phase 3 DesignStage 3.3 Preparation for
Detailed Design Activities

• Home
• Phase 3

Preparation for Detailed Design
3.3
Train Detailed Design Teams
Agree Generic Roles
Agree Approach to Detailed Organisation Design
3.3.3
3.3.8
3.3.2
Detailed Design Governance Team Structure
Define Integration Mgt Approach
Develop Master Process List
Create Detailed Design Framework Documents
3.3.1
3.3.9
3.3.4
3.3.5
Establish Detailed Design Environment
Confirm Design Tools Templates
3.3.6
3.3.7
Detailed Organisation Design
Design Detailed Process
Detailed Technical Design
3.1.1
3.5
3.4
3.6
3.1.4
67
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
68
Phase 3 DesignStage 3.4 Detailed Process
Design - Activities

• Home
• Phase 3

Detailed Process Design
3.4
Create Detailed Design Process Maps
Complete Process Sections of Blueprint
Produce Process Design Documents
Agree Variants to Process Design
Define Process Management Support
3.4.2
3.4.1
3.4.3
3.4.5
3.4.4
PDDs
BLUEPRINT DOCUMENT
Validate Business Case
Detailed Organisation Design
Detailed Technical Design
3.7
3.5
3.6
3.1.4
69
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
70
Phase 3 DesignStage 3.5 Detailed Organisation
Design - Activities

• Home
• Phase 3

Detailed Organisation Design
3.5
Role Design
Role Mapping to Teams
Team Sizing
3.5.1
3.5.2
3.5.3
BLUEPRINT DOCUMENT
Create Job Profiles
Complete Detailed Organisation Structure
Detailed Organisation Gap Analysis
Complete Organisation Sections of Blueprint
3.5.4
3.5.5
3.5.6
3.5.9
People to Role Mapping
High Level Training Needs Analysis
Validate Business Case
3.5.7
3.5.8
3.7
3.1.1
3.1.4
71
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
72
Phase 3 DesignStage 3.6 Detailed Technical
Design - Activities

• Home
• Phase 3

Detailed Technical Design
3.6
Technical Design
Define Best Practice Prototype
3.6.2
Interface Requirements
Define Technology Landscape
Define Hardware Requirements
Identify Development Requirements
Complete Technical Data Sections of Blueprint
3.6.3
3.6.7
3.6.5
3.6.1
3.6.8
Define Data Cleansing Migration Strategy
Information Data Analysis Design
BLUEPRINT DOCUMENT
Validate Business Case
3.6.4
3.6.6
Data Design
3.7
3.1.4
73
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
74
Phase 3 DesignStage 3.7 Validate Business Case
Activities

• Home
• Phase 3

Validate Business Case
3.7
BLUEPRINT DOCUMENT
Detailed Design Impact Assessment Transition
Complete Common Design Report
Detailed Design Equality Impact / Needs
Assessment
Consolidate Blueprint Document
3.7.2
3.7.4
3.7.3
3.7.1
COMMON DESIGN REPORT
Identify Changes to Benefits
Create/Update Benefits Cards
Gain Approval for Benefits Cards
Review Benefits Realisation Plan
3.7.5
3.7.6
3.7.7
3.7.8
UPDATED BUSINESS CASE
Update Validate Business Case Details
Complete Executive Report
3.8
EXECUTIVE GATE
3.7.9
3.7.10
3.1.1
3.1.4
75
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
76
Phase 3 Design Stage 3.8 Executive Gate
Activities

• Home
• Phase 3

EXECUTIVE GATE
3.8
COMMON DESIGN REPORT
Executive Approval
Programme Board Approval
Consultations
3.8.3
3.8.2
3.8.1
UPDATED BUSINESS CASE
Develop Functional Specifications
3.9
2.1
2.8
77
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
78
Phase 3 DesignStage 3.9 Develop Functional
Specifications

• Home
• Phase 3

Develop Functional Specifications
3.9
Functional Specification Development
Develop Functional Core Specifications
Develop Functional Enhancements Specs
Develop Functional Interfaces Specs
Develop Funct. Benefits Other Reporting Specs
Develop Functional Data Migration Specs
3.9.1
3.9.2
3.9.3
3.9.4
3.9.5
Business Review
Review Detailed Functional Specs. with Business
3.9.6
FUNCTIONAL SPEC DOCUMENTS
PB GATE
3.10
1.1.1
79
Phase 3 Design
Phase 2

• Home
• Phase 3

Agree Approach for Phase 3
3.1
Mobilise Programme
Detailed Organisation Design
BLUEPRINT DOCUMENT
3.2
3.5
COMMON DESIGN REPORT
Develop Functional Specifications
Validate Business Case
Preparation for Detailed Design
Detailed Process Design
EXECUTIVE GATE
3.8
UPDATED BUSINESS CASE
3.9
3.7
3.4
3.3
FUNCTIONAL SPEC DOCUMENTS
Detailed Technical Design
PB GATE
3.6
3.10
Phase 4
3.1.1
3.1.4
80
Phase 3 Design Stage 3.10 Programme Board
Gate-Activities

• Home
• Phase 3

PB GATE
3.10
Assess Phase 3 Exit Specifications Readiness
Programme Board Approval
3.10.1
3.10.2
FUNCTIONAL SPEC DOCUMENTS
Phase 4
3.1.1
3.1.4
81
Business Transformation Methodology

• Home
• Phase 4

Transforming Public Services
Initiating Change
Realising Benefits
Identifying Planning
Transformation
Transforming Services
Strategic Need
Visioning
Shaping Planning
Design
Service Creation
Realisation
Proving
Transition
Stabilisation
Benefits Realisation
Strategic Outcome
Transformation
Initiation
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7
Phase 2
Phase 1
Phase 0
Programme Project Management
Phase 4 Service Creation Realisation
82
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
83
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
84
Phase 4 Service Creation Realisation Stage
4.1 Agree Approach for Phase 4 Activities

• Home
• Phase 4

Agree Approach for Phase 4
4.1
Complete Phase Quality Plan for Phase 4
Gain Approval for Quality Plans for Phase 4
Complete Product Quality Plan for Phase 4
Review Exit Criteria for Phase 4
4.1.2
4.1.4
4.1.3
4.1.1
Preparation for Realisation
4.2
1.1.1
85
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
86
Phase 4 Service Creation Realisation Stage
4.2 Preparation for Realisation Activities

• Home
• Phase 4

Preparation For Realisation
4.2
Review Development Approach
Review Testing Strategy
Review Data Cleansing Migration Strategy
Review Policy, Standards Procedural Approach
4.2.2
4.2.3
4.2.4
4.2.1
Review Training Strategy
Secure, Mobilise Train Realisation Team
4.2.5
4.2.6
Develop Technical Specifications
Build Organisation
Develop Business Process Documents
4.3
4.4
4.5
0.1
1.1.1
87
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
88
Phase 4 Service Creation RealisationStage
4.3 Develop Business Process Documents -
Activities

• Home
• Phase 4

Develop Business Process Documents
4.3
Creating the Ways of Working
Develop Policies Standards
Develop Procedures
Develop Service Level Agreements (SLA)
4.3.1
4.3.2
4.3.3
Business Scenario Walkthroughs
4.5
0.1
1.1.1
89
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
90
Phase 4 Service Creation RealisationStage
4.4 Build Organisation - Activities

• Home
• Phase 4

Build Organisation
4.4
Creating the Organisation
Job Evaluation
Develop Job Descriptions
Develop Competencies
4.4.3
4.4.1
4.4.2
Create Security Profiles for Jobs
Create Physical Locations
Consultation for New Organisation
4.4.4
4.4.5
4.4.6
Business Scenario Walkthroughs
4.6
91
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
92
Phase 4 Service Creation RealisationStage
4.5 Develop Technical Specifications

• Home
• Phase 4

Develop Technical Specifications
4.5
Develop Detailed Core Specifications
Develop Technical Enhancements
Specifications
Develop Technical Interfaces Specifications
Develop Technical Benefits Other Reporting
Specifications
Develop Technical Data Migration
Specifications
4.5.1
4.5.2
4.5.3
4.5.4
4.5.5
Build Unit Testing
4.7
1.1.1
93
Phase 4 Service Creation Realisation

• Home
• Phase 4

Phase 3
Organisation Build
Build Organisation
Agree Approach for Phase 4
INTEGRATION TESTING EXIT DOCUMENT
Define Develop End User Training
4.4
Business Scenario Walkthroughs
4.1
Process Build
Develop Business Process Documents
Preparation for Realisation
Integration Testing
4.9.
4.6
PB GATE
4.12
4.11
4.2
4.3
System Testing
Build Unit Testing
Develop Technical Specifications
Live Data Preparation
Phase 5
4.8
4.7
4.5
4.10
Technical Build Test
SYSTEM TESTINGEXIT DOCUMENT
UNIT TESTINGEXIT DOCUMENT
TECHNICAL SPEC DOCUMENTS
0.1
1.1.1
94
Phase 4 Service Creation Realisation Stage
4.6 Business Scenario Walkthroughs

• Home
• Phase 4

Business Scenario Walkthroughs
4.6
Identify Business Scenarios
Walkthrough Chosen Scenarios
Report Results
Sign off Business Walkthroughs
4.6.1
4.6.2