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Performance Excellence:

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Performance Excellence: Applying the Baldrige Criteria Charles W. Sorensen, Chancellor University of Wisconsin-Stout Excellence in Higher Education Leadership Systems ... – PowerPoint PPT presentation

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Title: Performance Excellence:


1
  • Performance Excellence
  • Applying the Baldrige Criteria
  • Charles W. Sorensen, Chancellor
  • University of Wisconsin-Stout

2
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3
Excellence in Higher Education
Improving Overall Performance
4
Baldrige Core Values
  • Systems Perspective
  • Visionary Leadership
  • Learning-Centered Education
  • Organizational Learning
  • Valuing Employees Partners
  • Agility
  • Future Focus
  • Management by Fact
  • Public Responsibility
  • Focus on Results

5
  • Baldrige Categories
  • Leadership
  • Strategic Planning
  • Market, Student and Stakeholder Focus
  • Faculty and Staff Focus
  • Information and Analysis
  • Process Management
  • Performance Results

6
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7
Leadership SystemsAn Environment for
Transformational Change
  • Change To An Inclusive Decision-Making Process
  • Provide all internal stakeholder groups with a
    voice in policy discussions and budget
    recommendations
  • -Faculty Senate
  • -Senate of Academic Staff
  • -Stout Student Association
  • -Classified Staff Unions
  • -Senior Administration
  • Shared Governance Shared Responsibility

8
Leadership SystemsChancellors Advisory Council
  • Flattens the traditional hierarchy
  • Makes recommendations to Chancellor, sets
    direction, and deploys resources
  • Budget, Planning and Analysis unit formed
  • Prepares, interprets, and provides information
    needed to make effective decisions

9
Chancellors Advisory Council Allows Us To
  • Enable campus-wide involvement and participation
    in strategy development and decision-making
  • Plan and review performance
  • Guide alignment and integration of short- and
    long-term actions
  • Aid in assessment of results and improve
    performance
  • Enhance organizational performance through team
    building

10
Strategic Planning
Budgetary And Financial Planning
  • Intended Outcomes
  • Facilitate planning and discussion
  • Encourage participation
  • Improve the quality of decisions and buy-in
  • Build a trusting climate
  • Increase understanding of plan and budget
  • Strategically focus on campus
  • Planning Budget

11
Strategic Planning
Strategic Budgetary And Financial Planning
  • The strategic plan includes five-year goals and
    shorter-term action plans
  • Broad-based participatory planning is used to
    identify, set, and fund campus priorities
  • Review of progress at all levels
  • The strategic plan aligns resources and actions
    leading to desired results levels of the campus
  • Planning Budget

12
Strategic PlanningDeveloping Annual Budget
Priorities
Chancellor Communicates Final Plan
Institution-Wide
Chancellors Advisory Council Summer Retreats
Winter Budget Planning at Division/College Level
Fall/Winter Chancellors Advisory Council Budget
Planning
Fall Focus Groups
13
Strategic PlanningAnnual Budget Priorities
  • Branding and Marketing
  • Digital Campus
  • Equality for Women
  • Graduate Education
  • Distance Education
  • Applied Research

14
Creating a Quality Culture Keys to Success
15
Keys To SuccessCommunication
NEWSLETTERS
OPEN FORUMS
WEB
LISTENING POSTS
GOVERNANCE DEPARTMENTALMEETINGS
CAMPUS-WIDE MAILINGS
16
Keys To SuccessTeamwork
A traditional hierarchy, complemented by set of
established committees and other cross-functional
structures
  • Chancellors Advisory Council
  • Faculty Senate committees
  • Senate of Academic Staff committees
  • University-wide committees

17
Keys To SuccessInformation
  • Access to data
  • Analysis by BPA
  • Computing power
  • Networking
  • Internet
  • Training

18
Keys to SuccessFaculty and Staff Satisfaction
Morale
Surveys
Changes
Full survey every three years One-minute survey
on alternate years
Faculty teaching workload Communication Gender
equity
Lead To
19
Process Management
Our Improved
Quality System
Process for Process Improvement
Academic Program Review Process
Educational Support Unit Review Process
20
Process ManagementThe Digital Campus Initiative
  • Upgraded technology state-of-the-art network
  • University computer cost-share program
  • Implementation of laptop environment
  • Hired instructional web designers

21
The Results
2001 A Winner!
22
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