Enhancing Interpersonal Effectiveness and Leadership Development

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Enhancing Interpersonal Effectiveness and
Leadership Development

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How Should We Spend Our Time?

• Present case scenarios that illustrate the
  benefits of the Peoplemap tool and program.
• Understand the model, its impact, its
  applications.
• Experience a train the trainer workshop
  simulation to experience a Peoplemap training
  program.
• Understand your Peoplemap type, your in-born
  strengths and how to overcome Achilles Heel for
  enhancing your value and performance.

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What Workforce Problems Are You Called Upon To
Deal With?

• Conflict between an employee and his
  micromanaging supervisor?

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RATIONALE

• Effective communication, productivity and
  interpersonal relationships are paramount to a an
  organizations success, both inside and outside
  their department.
• We must all hang together, or most assuredly, we
  shall all hang separately.
• Ben Franklin

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Derailment Factors
CCL Research R. Pearman/ Leadership Perf.
Systems
of factors cited in Derailment
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The Purpose of Peoplemap Training

• The single largest cause of conflict between
  persons is that they are operating from different
  typological orientations. James Hollis

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Applications of Peoplemap Training

• Team Development.
• Organizational Development.
• Interpersonal effectiveness training.
• Management / Leadership development.
• Job performance career development planning.
• Coaching Mentoring.

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Applications

• Interpersonal conflicts.
• Ineffectual - patient/customer/peer/supervisor
  relationships
• Staff retention.
• Problem solving difficulties.

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Applications

• Vague professional goals or unclear direction.
• Low morale or team spirit.
• Low job satisfaction and high stress.
• Career issues matching your job to your
  personality type.
• Building Success one-on-one Relationships.
• Managing your boss.

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Applications

• Leadership Development
• How to understand people (i.e. motivate,
  communicate, relate and solve conflicts with your
  employees.
• How to understand your own leadership style (
  i.e. strengths, Achilles Heal, areas for growth,
  making your style work for you).

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Applications

• Eight Core Interpersonal Competencies for
  managing, leading and working with people to
  create peak performing individuals and teams.
  (i.e. praise and recognition, constructive
  feedback).

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Case Scenario I

• Calvin, the poor performing manager whos staff
  is in an uproar. Before the organizational
  restructuring, he was a successful contributor.
• Your challenge
• What are the issues that need to be worked on?
• What are the goals does Calvin need to achieve?
• Who needs to do the work?
• What role can you play?

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Take-Aways

• Each participant
• Understands their individual way of personally
  relating to each other, solving problems, leading
  and getting work accomplished.
• Becomes aware of their own personality
  preferences in down to earth language.
• Learns their in-born strengths as well as their
  weak spots, their Achilles Heel.
• Turns their Achilles Heel into a learned
  strength to perform at their highest level.
• Learns how to successfully relate, manage,
  motive, sell and problem solve with each of the
  four personality types.
• Develops the skills necessary to contribute to
  high functioning team.

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to Peoplemap

• Complete the Questionnaire
• Score the Questionnaire
• Identify Your Core Personality Type Using The
  Peoplemap

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ACTIVITY 1Word List
Module 1 The Four Core Personality Types

1. Review Descriptive Words on Four Lists.
2. Review Each Groups List

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Four Core Personality Types
People
Leader
Free Spirit
Task
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STATISTICS

• 96 of all people are combination types
• People - 35
• Task - 25
• Free Spirit - 25
• Leaders - 15
• Biggest growth group in workplace 20-29 P/FS.
• Managers in workplace 40,50,60 leaders.
• We each have a dominant personality with unique
  characteristics, strengths weaknesses.

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STATISTICS

• We possess characteristics of all 4 types.
• The more we know about our personality that of
  others, the more we can effectively relate to
  them.
• The foundation for building an effective team is
  relating to others in a way that complements
  their personality.

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Are you in the Right Profession?

• Four Psychologists and all Four Primary Types
  What do they do?
• Leader Type
• People Type
• Free Spirit Type
• Task Type

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Leader Natural Strengths
Module 1 The Four Core Personality Types

• Visionary Big Picture
• Self Confident
• Likes to Manage Others
• Results Oriented

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Leader What Drives Them?
Module 1 The Four Core Personality Types

• Like to be In Charge and In Control
• Success and Accomplishment Oriented
• Highly Competitive Wants to WIN!
• Dont Like to Waste Time Efficient

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Leader - Summary
Module 1 The Four Core Personality Types

• Results Oriented
• Responsible, Assertive and Self-motivated
• See the Big Picture and Bottom Line
• Want to Accomplish Goals NOW! Makes It Happen
• Direct and Manage Others

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Introduction to the Achilles Heel
Module 2 The Achilles Heel

• Each Personality type has specific strengths
• Each Personality type has a major weaknesses
  (development opportunity)

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Leader Type Achilles Heel
Module 2 The Achilles Heel

• Natural at Hard People Skills
• Buck stops here
• Assertive / sometimes aggressive
• Problem solver
• Get the job done regardless of peoples feelings
• Competitive
• Work hard to win
• May make unpopular but good decision
• Good at Constructive Criticism

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Leader Type Achilles Heel
Module 2 The Achilles Heel

• (May) Lack Soft People Skills
• Listening
• Sensitive to others feelings
• Use of praise and positive reinforcement
• Collaborate
• Supportive vs. critical
• Mentoring / Coaching

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Leader Type Achilles Heel
Module 2 The Achilles Heel

• Too controlling
• Make decisions too quickly without enough
  data
• Values job over peoples needs
• Too critical often doesnt take time to praise
  others when needed
• Results are the only important thing vs. effort
• Has difficulty delegating

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Leader Types at their Best
Module 2 The Achilles Heel

• Learn Soft People Skills
• Delegate with responsibility and authority
• (not micro-manage)
• Develop patience
• Listen to others feelings, not just words
• Balance constructive criticism with positive
  reinforcement

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Reflection Questions
Module 2 The Achilles Heel

• Write down the answers to these questions
• What is your predominant Achilles Heel?
• Has youre Achilles Heel created any problems for
  you with your own performance or in relating to
  others?
• Have you been able to transform you Achilles Heel
  into an asset?
• What action steps could you take to overcome your
  Achilles Heel?

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CASE

• Calvin tested as a Leader/Task type.
• What strengths did he have that reflected he was
  a leader type. (Inborn strengths)
• What would you say were his Achilles Heels that
  he needed to learn how to manage?

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People Natural Strengths
Module 1 The Four Core Personality Types

• Connects With Others / Friendly / Social

• Concerned For Others / Sensitive to Feelings

• Great Communicators / Listeners

• Creative Often In Service To Others

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People What Drives Them?
Module 1 The Four Core Personality Types

• Strong Need For Close Relationships.
• Strong Desire to Know andUnderstand Self /
  Personal Growth.
• Need to Be Creative.

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Module 1 The Four Core Personality Types
People - Summary
L O V E

• Enjoy Other PEOPLE!
• Seek Harmony in Personal Relationships
• They Work Well In Groups
• Exhibit Empathy / Nurturing
• Add Stability to The TEAM!

C
R
E
A
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People Types

• What would these folks every need help from the
  EAP?
• Do you have any people type friends how do they
  bug you?
• If you are primarily a People Type, what do you
  think are your Achilles Heels?

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People Type Achilles Heel
Module 2 The Achilles Heel

• Strong Soft People Skills
• Listening
• Sensitive to others feelings
• Use of praise and positive reinforcement
• Collaborate
• Supportive vs. critical
• Mentoring / Coaching

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People Type Achilles Heel
Module 2 The Achilles Heel

• Avoid or appease conflict situations.
• Over / Under react with anger.
• Non-assertive.
• Put others needs ahead of their own.
• Overly sensitive to criticism.
• Often too easily influenced by others.
• Make popular decision vs. the right one.

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Successful People Types
Module 2 The Achilles Heel

• Face conflict openly, as a result, be more
  assertive.
• Develop a Thicker Skin.
• Seek to solve differences- dont just hope that
  they will magically disappear.
• Stand up for themselves and others.
• Dont personalize criticism see it as
  constructive and be able to move on.

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The A.C.T. Principle Relating to Others
Module 4 The A.C.T. Principle

• A be AWARE of your own type (This is your
  natural way to communicate)
• C be CONSCIOUS of the other persons
  personality type
• T TALK their PeopleMap language

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The S.T.A.R. Principle

• S Know your STRENGTHS
• T TAP into and use your strengths
• A Know your ACHILLES HEEL and manage it
• R REMEMBER to use the strengths of all 4
  personality types

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Case I Calvin and his People Types

• What does Calvin have to learn to appreciate
  about his People staff?
• What does his People staff need to learn to
  appreciate about their Leader boss?
• How do their communications need to change?

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The VIPs Dental Office Visit

• Dont chat up a Leader Type.

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Flexing to a Leader -

• Be matter of fact.
• Get to the point.
• Dont bother with idle chit-chat.
• Be rational and logical, not emotional, in making
  a point.
• Explain the big picture and the details.
• To sell them, be logical and cost-effective.
• To resolve conflict with them, be straightforward
  and ask for what you want.

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How to Flex and Communicate with a PEOPLE type
Module 3 The Six Combination Types

• Be friendly and sociable.
• Acknowledge their need to be of service to
  others.
• Use praise generously.
• Be sharing of yourself Be close, not distant.
• Be open to their new ideas.
• Be diplomatic in dealing with differences.

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Task Natural Strengths
Module 1 The Four Core Personality Types

• Creates and Thrives in Structured Environment
• Dependable / Reliable
• Manages Details / Routine / Thorough
• Hardworking

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Task What Drives Them?
Module 1 The Four Core Personality Types

• Strong Need For Personal Reliability
  Responsibility
• Appreciates the DETAILS
• Thrives In Organized and Structured Environment
• Very Persistent

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Task - Summary
Module 1 The Four Core Personality Types

• Dependable / Reliable / Responsible
• They GET THE JOB DONE
• Feels Great When They Accomplish Everything On
  Their List
• Organized and Detail Oriented
• Creates Order Out Of Chaos

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Task Type Achilles Heel

• Task natural strengths
• Bring order to everything
• Adapt well to routine
• Dependable / Reliable
• Very responsible and hard working
• Organized and Detail Oriented
• Precise

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Task Type Achilles Heel

• Difficulty coping with change.
• Too rigid not flexible.
• Resist change.
• Overwork (no play) workaholic.
• Too demanding of self and others.
• Avoid conflict situations.
• Often need too much direction get on
  supervisors nerves.
• Never have fun.

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Successful Task Types Learn to overcome their
Achilles Heel

• Learn to deal with CHANGE.
• Allow for flexibility and adaptability.
• Take time to have fun and play hobbies.
• Balance work and time with family and friends.
• Work to See the Big Picture.
• Assertiveness training to better face conflict.

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Free Spirit Natural Strengths
Module 1 The Four Core Personality Types

• Desire Freedom
• Adventure / Excitement
• Out of the Box Creative Thinker / Natural
  Trouble Shooter
• Fun-loving / Spontaneous

FUN
FREE
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Free Spirit What Drives Them?
Module 1 The Four Core Personality Types

• Strong Need For Personal Freedom
• Strong Desire for Change / Cutting Edge

• Always Looking For New Challenges and Adventures
  (Physical / Intellectual)
• Enjoys Life / Seeks FUN

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Free Spirit - Summary
Module 1 The Four Core Personality Types

• Enjoys FREEDOM and Independence
• March to the Beat of Their OWN Drum

• Seek Change / New and Exciting Frontiers
• Need Space
• Bore Easily

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Free Spirit Type Achilles Heel

• Free Spirit natural strengths
• Successful at managing crisis
• See unique solutions to old problems
• Great troubleshooters
• When inspired, they work long and hard
• Adaptive and flexible
• Great team contributors

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Free Spirit Type Achilles Heel

• Lack self discipline.
• Often dont plan ahead live just for today.
• Find routine work boring and lack follow through
  skills.
• Get distracted easily and get off task.
• Start many new projects finish few.
• Ignore important details can become sloppy.
• Resist and rebel against authority.

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Successful Free Spirits Learn to Overcome Their
Achilles Heel

• Learn long range planning skills.
• Develop some structure self discipline.
• Avoid knee-jerk responses.
• Temper their desire to only start new and
  exciting projects with a requirement to finish
  what they start honor promises.
• Dont rebel for the sake of rebelling.

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The Box

1. Leaders Stand on top of the box.
2. People Talk with each other in the box.
3. Free Spirits Leave the box. Build a better box
   without corners.
4. Task Iron the creases of the box.

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Case 2 Task Manager and Free Spirit Team

• Computer Video Company Mission to create highly
  creative computer video games.
• What strengths would Free Spirits bring to a team
  at this company?
• Why would a Free Spirit team benefit from having
  a Task manager?
• How well do you think they function as a team?

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Summary Active Listening

• Active listening is a simple technique of
  restating the essence of what you have heard.
• Active listening shows you understand what they
  said.
• Active listening helps others clarify their
  thoughts and feelings.
• People feel cared affirmed when we listen to
  them.

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Leader Types

• See and understand the big picture.
• Grasp the problem, idea, or situation quickly.
• Listen for the bottom line.
• Often push with question want to know where
  this is going.
• Like things to be brief with few cumbersome
  details.
• Tend to listen for content ignore underlying
  feelings.
• Have difficulty listening if other person gets
  too personal, rambles or gets off track.

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Active Listening People Types

• Are excellent listeners.
• Have good eye contact and body posture.
• Tune in, hear feelings, and are accepting.
• Let others talk at their own pace.
• Enjoy letting others have their say.
• Want to help.
• Are caring and supportive.
• Actually like to listen.

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Task Types Active Listening

• Often are uncomfortable with the emotional
  content of a message.
• Hear concrete facts well but may have difficulty
  seeing the big picture.
• Gets confused or irritated if a person rambles or
  jumps from topic to topic.
• Can push towards solutions prematurely
• Listen well to details and facts.

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Free Spirit Types Active Listening

• Usually are very accepting and non-judgmental.
• Become easily distracted.
• May find Active Listening boring.
• Have a tendency to rush the conversation.
• Understand others well.
• See creative solutions to others problems.

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Assessing Someones Style

• Think about the different clues or hints that
  someone might give you that would help you
  determine what type they are likely to be.
• Write your ideas in the four boxes.

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Optional Exercise The Cruise

• Divide the room up in half. ½ waits outside the
  room.
• Inroom group
• You are cruise salespeople. When the others come
  in, you will be paired up with someone.
• They are here to buy a cruise if it meets their
  needs and interests.
• Although People in Group A want to go on a
  cruise, they will not book passage unless the
  person communicates to their specific personality
  type and sells to their personality type.

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Discussion

• What would Leader types want on a cruise?
• What do People types want on a cruise?
• What do Free Spirits want on a cruise?
• What do Task types want on a cruise?

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Advantages of Peoplemap

• Extensive value in resolution of different
  problems.
• Highly interactive, fun, but high content.
• No jargon or acronyms, simple and easy to
  understand and remember.
• Skills immediately transferable to the workplace.
• Can be utilized by all levels within a workplace.
• Highly sustainable results in long term.
• Model so simple training can quickly focus on
  skill building and applications.
• Many product resources.

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Does Peoplemap Training Achieve Sustained Results?

• 102 positive increase in understanding and
  communicating with others.
• 60 increase in feeling a sense of team
  cohesion.
• 86 increase in managing conflicts and
  disagreements with others as a result of
  understanding their own and others personality
  types.
• 69 increase in having more patience with others,
  less stress and more focused and productive at
  work.
• 64 increase in supervisors understanding the
  people they supervise and ability to communicate
  more effectively.

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• For More Information, contact

• Bev Rosen, MSW, MBA
• www.motivatingwellnessatwork.com
• 410-583-1847
• bevrosen_at_motivatingwellnessatwork.com