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Communication Etiquette for the Business World

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By: Demetrius L. Stokley, Truc Trinh, Hope Johnson, Barbra Crumbacker, Jennifer Jewell, Destiny Brown (The Purple Group) To inform individuals of the proper business ... – PowerPoint PPT presentation

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Title: Communication Etiquette for the Business World


1
Communication Etiquette for the Business World
  • By
  • Demetrius L. Stokley, Truc Trinh, Hope Johnson,
    Barbra Crumbacker, Jennifer Jewell, Destiny Brown
  • (The Purple Group)

2
Purpose
  • To inform individuals of the proper business
    communication etiquette for career success.

3
Targets
  • Define business communication etiquette
  • Compare and contrast personal and business
    communication
  • How to effectively use business communication
    tools to your advantage

4
Defining Business Communication Etiquette
  • Business Communication Etiquette is the forms or
    manners established to be acceptable by society
    or profession.
  • Business Etiquette is used to make people feel
    comfortable and eliminate barriers that hinder
    business progression

5
Non Verbal Communication Giving or exchanging
information without using any spoken words
Form of Business Communication
  • Examples
  • Gestures
  • Facial Expression
  • Body Language
  • Posture
  • Eye Contact
  • Distant

6
Verbal Communication- Giving or exchanging
information using spoken words
Form of Business Communication
  • Example
  • Dialogue
  • Written

7
Business Etiquette Greeting and Departures
  • Handshakes (not a cupped handshake, limp
    handshakes, clammy handshakes, and sweaty
    handshakes.)
  • Remain standing at an interview when someone
    enters the room or rise if you are seated, smile,
    extend your hand and greet the person with a firm
    handshake.
  • Review the business card before put it away

8
Business Etiquette Greeting and Departures
  • Make the subject line specific.
  • Follow the proper form and notice the languages
    and writing style, relevant phrase or vocabulary.
  • Review, proofread and check the grammar,
    dictation and format.
  • Reformatting your email when you replying or
    forwarding.
  • Address and sign your primary e-mails (if you
    using a secondary one)
  • DO NOT TYPE IN ALL CAPS

9
Compare Contrast Business and Personal
Communication
  • Business Communication
  • Personal Communication
  • The way business to business and business to
    consumers communicate with business managers, in
    staff meetings, through business administration
    vendors and so forth.
  • Communication between people that occurs when
    they have known each other for some time.
    (Closeness)

10
Compare Contrast Business and Personal
Communication
  • Business Communication
  • Personal Communication
  • Examples of Business Communication
  • Board Meetings
  • Staff Meetings
  • E-mails, Memos, Newsletters
  • Video Conferences
  • Examples of Personal Communication
  • Face to-Face Communication
  • Small or Large Group socials
  • Phone Calls
  • E-mail Messaging
  • Instant Messaging
  • Video Chatting

11
Relation of Business and Personal Communication
  • Personal communication tools are the foundation
    for business communication, without knowing how
    to operate these tools business communication
    would not be as effective.
  • Video chatting vs. Video conferencing
  • Board Staff meeting vs. Small/Large social
    groups

12
Relation of Business and Personal Communication
  • Business communication tools enhance our personal
    life with the ability to enable us to be more
    aware of our surroundings
  • Making Decisions
  • Personal phone calls (telemarketers)
  • Car deals
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