How Do We Help 350,000 Small Manufacturers Survive in the United States? A North Carolina Model at Piedmont Community College

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How Do We Help 350,000 Small Manufacturers
Survive in the United States?A North
Carolina Modelat Piedmont Community College

• TVA Business Retention Expansion International
  (BREI) Conference June 1-4, 2005

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Piedmont Community College Service Area
Caswell Person Counties North Central NC
shown with Blue Dots
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North Carolina Community Colleges Network of 58
Small Business Centers

• Business counseling referral services to small
  manufacturers
• Assist with business plan preparation
• Assist in preparation of SBA and other loan
  applications
• NC Military Business Center - match NC businesses
  with Department of Defense contracts
• Wake Tech CC - Export Ready program takes
  business people to other countries to build
  business relationships with recent trips have
  been to Canada and Mexico
• PCC participates with the Kerr-Tar Council of
  Governments (COG) revolving loan fund

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Focused Industrial Training (FIT)

• Special state funded training program for NCs
  manufacturing industries
• Customized training to upgrade workers skills
  due to technological or process advances
• Designed for high cost, high skilled, and
  potentially low enrollment classes to meet the
  specialized needs of an industry

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FIT Courses

• Courses may be designed for one industry
• Courses may serve multiple industries with
  similar needs
• Courses taught by highly trained Instructors
• Courses at times and locations convenient to the
  industry

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FIT Class Registration Fees

• The registration fee per trainee depends on the
  length of the course
• 50 0-10 Hour Course
• 55 11-30 Hour Course
• 60 31-100 Hour Course
• 65 100 Hour Course
• These fees are the same for Other Occupational
  Ext. Courses
• Some specialized, high-cost programs are
  delivered on a shared cost basis with
  manufacturing industries.

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FIT Classes for industries with similar training
needs

• College contracts for training delivered in
  service area
• Reduces travel expenses and the employees time
  away from work.
• Examples of courses delivered
• Advanced Fluid Power Maintenance
• Lean Manufacturing
• OSHA General Industry Regulations
• Programmable Logic Controllers
• Machining for Basics

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FIT Customized to an Industry

• Royal Park Uniforms (RPU) manufactures parochial
  school uniforms.
• RPU has to be creative to survive.
• Invested in
• a Gerber Mover System to move the product from
  one station to another
• a Laser Cutter engineered to prevent material
  waste

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Royal Park UniformsHow PCC Helped Them Survive

• PCC Delivered the Following Courses at the plant
  site
• Supervisory Development and Mentoring
• Advanced Flexible Manufacturing
• Gerber Mover System
• Motivating People in Todays Workplace
• In-Plant Laser Cutter Training
• Operator Training

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The Wizards Cauldron

• Manufactures Organic Sauces, Salad Dressings and
  Condiments.
• College staff interviewed employees and designed
  a customized Team Building course.
• The Course resulted in a more motivated staff who
  openly communicated with each other more
  effectively and reduced waste.

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Eaton Corporation

• Eaton has operated two divisions Lash Adjuster
  and Air Controls.
• Recently the Air Controls division was sold.
• The College has supported Eaton by offering these
  customized classes
• CNC Spring Coiling Machinery
• Geometric Dimensioning Tolerance
• Quality Systems Basics
• TS 16949 (ISO Standards Specific to Auto)

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Dill Acquired Eatons Air Controls Division

• The College is providing training to Dill
  employees through the New and Expanding Industry
  Training Program.
• All new employees have completed an Orientation
  class.
• On-the-Job training classes will start soon.

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New and Expanding Industry Training Program
(NEIT)

• State funded program provides training for
  employees of new or expanding manufacturing
  industries
• For new companies that create 12 new production
  jobs during the funding year.
• For existing companies, an increase of 12 new
  production workers over the last three-year
  highest employment headcount is required.
• Training support is provided to the companys new
  full-time production employees and their
  first-line supervisors.

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NEIT Program

• Major incentive for industries to expand or
  locate in NC.
• Approved project costs is dependent on several
  factors
• Number of jobs created wages of employees
• Capital Investment of the Industry (i.e.,
  physical plant, machinery, and equipment)
• Type of industry and specific training
  requirements needed for employee job proficiency

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NEIT Program Costs

• The program is funded at State expense with no
  registration fees to the manufacturing industry.
• The program is customized and supports
  instructors salary and related costs. Some
  company employees can provide instruction in a
  company specific topics however, the salary cap
  for company employees is 26.50 per hour.

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Other Benefits of NEIT Program

• May develop customized training videos and
  manuals for the training project.
• Provides training supplies including books, pens,
  notepads, calculators, etc.
• Training facilities and equipment may be provided
  free-of-charge.

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NEIT Program Projects Currently Operating

• Dill Air Controls
• Orientation
• Job specific training
• Spuntech (Israel based firm Manufacturing
  equipment installed soon)
• Three managers sent to Israel to gain company
  specific knowledge that will be taught to new
  employees
• OSHA and First Responder Training
• Specific Equipment Operator Training
• US Flue-Cured
• Puff Stem Plant Operation Maintenance
• Weight Measurement Sensor Radiological Safety
• Basic Radiation
• CPR/First Aid

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Incumbent Workers Grant

• Funded through the Workforce Investment Act, NCs
  Incumbent Workforce Development Program broadens
  the scope of the state's existing incumbent
  worker initiative.
• Program was funded to provide educational and
  occupational skills training for current workers
  of established NC businesses, and is designed to
  benefit businesses by enhancing the skills of
  employees.
• Colleges staff has helped area industries write
  and apply for grants to support training needs.
• Two Incumbent Worker Grants funded through the
  Commission on Workforce Development were awarded.
  Collins Aikman received 50,000, and Royal Park
  Uniforms received 16,080.

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IWW Grant Awarded

• Collins Aikman
• WorkKeys Job Profiles and Assessments
• KeyTrain
• Leadership Skills Development
• Assertiveness Training
• On-the-Job Training
• With the economic downturn in textiles, this
  training is beneficial to assess current employee
  skills enhance them where necessary.

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IWW Grant Awarded

• Royal Park Uniforms grant for 2005/2006 will
  provide training in the following areas
• Management Team Empowerment
• Microsoft Office and Network Software Computer
  Training
• Safety
• Quality Control and 5S
• 5S is - Sort, Set-in Order, Shine, Standardize,
  Sustain. The benefits of the 5S system are
  numerous and include reduced cycle time,
  increased floor space, reduced lead times,
  reduced training cycles, lowered accident rate,
  enhanced communication, and reduced inventory.

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INCUMBENT WORKFORCE DEVELOPMENT PROGRAM

• The program focus should be on a business that
• Proposes an upgrade in employee skills,
• Proposes an upgrade in employee skills wages,
• Proposes training in portable skills, and/or
• is the focus of business retention efforts.

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Golden LEAF Grant for Person Automotive Cluster
Training (PACT)

• 100,000 grant awarded to deliver training to
  four automotive related manufacturers in Person
  County Collins Aikman, Eaton Corporation, GKN
  Driveline, and Strutmasters.
• 389 duplicated/283 unduplicated employees
  received training.

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PACT Training Courses

• Leadership Skills Development
• InterNet KeyTrain
• Assertiveness Skills Training
• Advanced Fluid Power Maintenance
• Programmable Logic Controllers Clinic
• Effective Customer Service Part 1 2
• Conflict Resolution

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PACT Industries Utilization of WorkKeys
KeyTrain

• ACT WorkKeys Job Profiles
• A trained profiler learns about the job by
• Job Description
• Touring the facility observing workers
• Meets with 5 of the employees currently doing
  the job to determine what skills are necessary to
  successfully do the job
• Determines what skill level employees need in
  each area

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ACT WorkKeys Levels

• When jobs are profiled, subject matter experts
  (people who are actually doing the job) determine
  what skill level is required for an entry-level
  person to perform the job.
• They also determine the skill level for a
  performance-level employee (someone who has been
  doing the job for a while.)
• The higher the level, the more difficult the
  skill required to perform the job.

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WorkKeys Characteristics of Assessments and
Score Level Range

• Assessment Subject Area Range of Score Levels
• Applied Mathematics 3-4-5-6-7
• Applied Technology 3-4-5-6
• Business Writing 1-2-3-4-5
• Listening 1-2-3-4-5
• Locating Information 3-4-5-6
• Observation 3-4-5-6
• Readiness Pre3-4
• Reading for Information 3-4-5-6-7
• Teamwork 3-4-5-6
• Writing 1-2-3-4-5

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WorkKeys Job Profiles

• The College assisted 5 industries to have jobs
  profiled by an ACT-certified job profiler.
• The Job Profile determines which of the 10
  characteristics mentioned earlier are required to
  perform the job.

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WorkKeys Job ProfilesEEntry Level /
PPerformance Level

• The following are the results from two Job
  Profiles.
• Collins Aikman
• Shift Supervisor E P
• Reading for Information 4 5
• Locating Information 4 5
• Applied Mathematics 4 5
• Business Writing 3 4
• Eaton Corporation
• ID Grinder
• Reading for Information 4 5
• Locating Information 3 4
• Applied Mathematics 4 5
• Observation 5 6

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How the Job Profile Helps

• Determines skills gaps where training is needed
• After determining the characteristics and skill
  levels for a job, employees complete the
  WorkKeys assessments in those areas to
  determine if they have the necessary skills.
• Can be in used in critical employment decisions
• When doing the job profile, if a second group of
  employees were profiled for validation then the
  information can be used for hiring, firing,
  promotion, training purposes, etc.

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KeyTrain used by PCC to address skills gaps
identified in Assessments

• KeyTrain is a comprehensive, easy-to-use
  interactive system for improving the basic skills
  measured by the WorkKeys Employment System.
• The KeyTrain system includes targeted,
  self-paced instruction, pre- and
  post-assessments, a complete learning management
  system and an occupational job profiles database.

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PACT WorkKeys

• All four participating industries completed
  WorkKeys Job Profiles.
• WorkKeys Assessments for 330 duplicated/139
  unduplicated employees were conducted.
• The assessments help industries determine
  employees current skill for job success.

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Career Readiness Certificate (CRC)Major
Initiative in Many States

• A Career Readiness Certificate confirms that an
  individual has the foundational skills and is
  ready to move onto
• Further Training
• Entry Level Work
• A Career
• Based upon ACTs WorkKeys Assessments

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Certificates Deployment in Interested in
Deployed Progress Deployment Kentucky North
Carolina New Mexico Washington Virginia Oklaho
ma Colorado Oregon Indiana North
Dakota Michigan Idaho Louisiana South
Carolina Kansas Missouri Alabama California
Tennessee Deleware Wyoming Maryland Distr
ict of Columbia Rhode Island Georgia Illinois
West Virginia Hawaii Montana Minnes
ota

original consortium member state
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Commonwealth of Virginia
FOR EXAMPLE ONLY
Career Readiness Certificate
In recognition of demonstrated skills in Applied
Mathematics, Reading for Information, Locating
Information NAME is awarded a Silver
Certificate DATE __________________ Governor
Mark Warner
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(No Transcript)
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CRC Levels Employability

• Bronze Level Core employability skills for
  approximately 30 of the jobs listed in ACT
  Profile Data Base
• Silver Level Core employability skills for
  approximately 65 of the jobs listed in ACT
  Profile Data Base
• Gold Level Core employability skills for
  approximately 90 of the jobs listed in ACT
  Profile Data Base

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Career Readiness Certificate

• With wider acceptance, CRC will become a positive
  influence standardizing workforce preparation
  levels.
• Employers are excited about the possibilities of
  the CRC.
• If standardized CRC implemented in all states, it
  will be recognized across state lines.

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Challenges for Manufacturers

• At Piedmont Community College we strive to know
  local employers and to help them access services
  that will help them survive.
• Everything is not perfect and we are still losing
  some of our traditional textile-based companies.
• When companies close, the community suffers
  economically and socially
• We must continue to seek ways to help our small
  manufacturers survive they are the life blood
  of rural communities.

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FOR MORE INFORMATION

• NEW EXPANDING INDUSTRY - visit and click on the
  Business Industry option www.ncccs.cc.nc.us
• WorkKeys www.act.org
• KeyTrain www.keytrain.com
• NC Incumbent Worker Grants - http//www.nccommerce
  .com/workforce/
• Jackson T. Elliott, Vice President of Continuing
  Education
• By phone [phone] or by e-mail
  elliotj_at_piedmontcc.edu