[e-mail]

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Mike Von der Porten

• mikevdp_at_mail.com
• 1815 Manor Drive
• Santa Rosa, CA 95403
• [phone]
• www.WinePi.com

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MANAGING CONFLICT
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POSSIBLE STRATEGIES

• Bribery
• Concern
• Persuasion
• Interest
• Straightforwardness

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Please take a bath
Be sure to put that away
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Mirror, Mirror on the wall...
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When are people most likely to do what you ask

• When they trust you
• When they have experience and know you are
  reliable and a friend
• When thinking of the good of the group
• When they sense you care

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Home
Work
Play
What do You want?
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Questions for Conflict Resolution

• 1) What do you want
• 2) What are you doing to
• get it?

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Questions for Conflict Resolution

• 1) What do you want
• 2) What are you doing to
• get it?
• 3) Is it working?

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Questions for Conflict Resolution

• 1) What do you want
• 2) What are you doing to
• get it?
• 3) Is it working?
• 4) Do you want to figure
• out another way?

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Communication
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• What do you want?
• What do you want?
• What do you want?
• What do you want?

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• 1 What do you want
• What are you doing to get it?
• Is it working?
• Do you want to figure out
• another way?

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1205
1230
Midnight
1215
1220
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A Cooperative Approach

• 1) What do you want?
• 2) What are you doing to get what you want?
• 3) Is it working?
• 4) Do you want to figure out another way?

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A Proscriptive Approach
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Four Statements
1) This is what I want.
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Four Statements
1) This is what I want. 2) This is what I
understand you are doing.
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Four Statements
1) This is what I want. 2) This is what I
understand you are doing. 3) This is
why that isnt working for me.
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Four Statements
1) This is what I want. 2) This is what I
understand you are doing. 3) This is
why that isnt working for me. 4) Heres
what I need for you to do.
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Your Job Is
My Job Is
To tell me when you dont feel safe. To help me
ensure your safety. To be honest with me and
treat me with respect.
To do all I can to ensure your safety. To help
you get the most out of this experience. To be
honest with you and treat you with respect.
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In Conclusion