IT Directional Meeting

1
IT Directional Meeting

• August 29, 2002

1000 AM - Pioneer Room
2
Agenda

• Connect ND/ERP Update Pam Sharp
• Planning division reorganization Nancy Walz
• Enterprise architecture update Nancy Walz
• Project management training plan Nancy Walz
• Upcoming ITF forums Nancy Walz
• HIPAA Update Jennifer Kunz
• GIS award Vern Welder
• E-training status Vern Welder
• Crystal Reports Class Vern Welder

3
Agenda cont.

• Value Based Management Study Dean Glatt
• Network Operations Center Jerry Fossum
• Digital Subscriber Line (DSL) Jerry Fossum
• Internet Update Jerry Fossum
• Antivirus Dan Sipes
• E-forms Dan Sipes
• Security Firewalls Dan Sipes
• Customer Survey Results Dan Sipes
• Annual Report Mike Ressler
• Wide Area Network Billing Methodology Mike
  Ressler

4

• Nancy Walz, Associate Director

IT Planning
5
Reorganization

• Maintain team approach
• Focus resources on 3 key areas
• Planning
• Project Management
• Enterprise Architecture
• Flexible expansion
• Statewide initiatives
• Special projects

6
Name of the Division

• ????????

• Deans suggestion GETAGRIP - Getting Enterprise
  Technology into a Good Realistic Inclusive
  Practice !!!

7
(No Transcript)
8
Project Management Training

• Revised Mayville State University offering
• Lee Kaldor - instructor
• Sept. 4 - Session 1
• Oct. 1 - Session 2
• IVN - 5 weeks - T/TH - 1230 - 145pm
• Spring - semester long course under development
• Quick start - 1 day
• Dave Halvorson

9
Project Management Users Group

• September 18, 100
• Ft. Totten room
• Training
• Methodology

10
Enterprise Architecture

• Design effort began in January
• Teams formed in July
• Replacement for standards and policy process
  but much more!
• .Check it out on the Website!!!!

11
www.state.nd.us/ea
12
Innovative Technology Forums

• September 11 - Wireless PDA
• December - Video technologies

13
E-government Survey

• Business Survey
• Citizen Survey
• Results
• Well connected
• Interested in information as well as applications
• Concerns about privacy and security
• http//www.state.nd.us/itd/planning/research/

14

• Jennifer Kunz

HIPAA Coordinator
15
What is HIPAA?

• The Health Insurance Portability and
  Accountability Act, which was a law enacted in
  1996
• It standardizes the way the health care industry
  does electronic billing and strengthens privacy
  and security practices.

16
What is the Impact on State Government?

• Results of the Statewide Assessment
• State Government HIPAA Coordination Project
• Implications for information technology across
  state agencies

17

• Vern Welder, Associate Director

Software Development
18
J2EE Training

• J2EE Training
• Analysis (OOAD)
• Design (RUP)
• Development (Java)
• J2EE administration (ITD Computer Support)

19
J2EE Training cont.

• Training and mentoring
• Provided by Capstone Consulting
• 16 have been trained in OOAD, RUP, and Java
• 8 have been trained in Java development
• Will be completed in November
• Outcome training and 4 e-government applications

20
GIS Award

• GIS Hub Background
• What is the ND GIS Data Hub?
• Built by GIS Technical Committee, ITD,
  Schlumberger/Sema
• Paid for by Legislative Funding, DEM Hazard
  Mitigation Grants
• Currently in Pilot stage
• Completion date is September, 2002

21
GIS Award

• Special Achievements in GIS award
• Presented by ESRI to 150 to 100,000 possible GIS
  sites
• Accepted by Rod Bassler, Lauren Tracy, and Bob
  Nutsch
• Recognizes the pooling of GISTC time and talent
• Other organizations have spent years
  accomplishing what ND did in less than a year

22
Crystal Reports v8.0 Class

• Will be provided on-site by Horizons Education.
• Scheduled for October 21-24
• Cost per student 1000
• 8 slots have been spoken for
• 4 openings remain
• Contact Dennis Elhard _at_ 328-1987 or
  delhard_at_state.nd.us

23

• Dean Glatt, Associate Director

Computer Systems
24

• Scope
• Will address the departments relationship/reliance
  to ITD. Initial task will identify and
  prioritize the criticality of each department to
  determine the method of contact and data
  collection.
•  
• Will document the rationale and costs associated
  with our current solution. It will document
  usages and calculate the appropriate IT costs
  allocated to each department.

25

• Interview Objectives
•  
• Identify the state's critical operations, the
  programs associated with those operations, and
  evaluate the level of impact if those operations
  are interrupted. The interview process enables
  the cross evaluation of each department responses
  to multiple scenarios.

26

• Disaster Definition
•  
• In order to qualify the term Disaster,
  Department Heads were asked to provide a
  definition of Disaster.
• Example Scenario Power stays on main chiller
  goes down computer room air conditioners stop
  running extreme temperature rise in room
  hardware needs to be gracefully taken down before
  internal thermals shut systems down. Is this a
  disaster by ITDs definition or the customers?
• What is a current recoverable window without
  declaring a disaster?

27

• Define Critical
•  
• Critical is your definition for judging initial
  responses in a disaster situation.
• How does the Information Technology Department
  define critical, and any stages of critical?
• Example Critical could be defined as, a
  duration of down-time of 1 minute or more or 30
  minutes or more.
• A second stage of critical could be 30 minutes to
  30 hours (98 critical).
• Is the first stage of critical 0 days duration?
• Is the second stage of critical 7 days duration?
• Is the third stage of critical 14 days duration?

28

• Define Critical cont
•  
• Critical could be defined as affecting the life
  of citizens.
• Critical could be defined as affecting the life
  and safety of state officials.
• Critical could be the affect on the welfare
  program and how that affects the stability of
  civil cooperation.

29

•  
• The information that you provided will be very
  useful in analyzing the operational continuity
  requirement of the state.  Once the information
  is analyzed, we may have the need to contact you
  for further clarification.

30

• Jerry Fossum, Associate Director

Telecommunications
31
Provision of DSL, Cable, Satellite or Other
Low-end Broadband Connections

• In accordance with Century Code Chapter 54-59-02.
  The Information Technology Department (ITD) will
  provide these services to STAGEnet clients.
  Charges for these services are as follows
•  State Agencies
• Actual cost of the service plus a 28.25/device
  fee (includes a firewall and VPN clients if
  needed)
• Higher Ed., Political Subdivisions and K-12
• Actual cost plus 40/month.
• VPN clients are 28.25/month each.

32
Provision of DSL, Cable, Satellite or Other
Low-end Broadband Connections - Cont.

• ITD will provide a pre-configured low end
  firewall (Linksys) with 4 ethernet ports. You may
  install this yourself or hire ITD to install it.
• ITD will install and maintain a Cisco Pix 501
  firewall for a one time cost of 750. This
  firewall has network to network VPN capability
  for up to 10 devices.

33
VPN

• VPN clients will be required to access any
  services located inside STAGEnet firewalls. Local
  firewalls are required wherever VPN is used and
  highly recommended for any broadband connection.
• The use of VPN may cause slower then expected
  performance.
•  Effective September 1, 2002.

34
Proposed NOC
35
Internet Access Upgrade

• Converted from 1 DS3 in Bismarck and 2 DS3s in
  Fargo to 1 OC3 in each location
• Doubled available bandwidth from 135MB to 270 MB
• Allows for true fail-over capability

36
Video

• 160 registered video sites and growing
• Monday August 26th we had 36 classes being taught
  involving 90 different locations

37

• Dan Sipes, Associate Director

Administrative Services
38
Norton Anti-Virus

• Separate fee for Anti-Virus goes away for state
  agencies starting 7/1/2003.
• Instead of renewing contracts with current
  vendors agencies should be migrating to the
  centralized service.
• Contact is Sean Wiese 328.1985

39
Electronic Forms

• Electronics Forms Committee selected Cardiff
  LiquidOffice as preferred solution.
• Working with agencies to determine potential
  billing metrics for approval by the Committee.
• After metrics are approved we will finalize the
  contract.
• Contact is Becky Lingle 328.3585

40
Security-Firewall

• Overall strategy is to eliminate conduits in the
  firewall.
• Three main strategies
• Reverse proxy for web servers
• External FTP Server for FTP services
• VPN for all other connections
• Working with affected agencies to phase out
  existing conduits in the firewall.

41
Survey Results

• 49 out of 53 response categories at 90 or above
  for satisfaction.
• Concerns
• Cost for some services
• Communication/Leadership
• Staff retention/availability
• Results will be posted on ITD website under
  publications.

42

• Mike Ressler, Director

Information Technology Department
43
Information Technology DepartmentWide Area
Network Billing Methodology

• Goals
• Provide wide area network services to all state
  agencies, including higher education, counties,
  cities, and school districts
• Promote the use of this service Foundation for
  e-government, e-commerce,
• e-education, and economic development
• Establish fair and equitable billing rates to
  recover the cost of this service

44
History

• Pre July 1993 - 33 per device connected to
  mainframe (ITD provided the device) plus actual
  costs for circuits connecting external buildings
• July 1993 - 29 per device connected to mainframe
  
• and 4 per pc connected to the wide area network
• plus actual costs for circuits connecting
  external buildings
• July 1997 - 16 per device connected to the wide
  area network
• 300 for a 56K Frame Relay circuit
• 500 for a T-1 Frame Relay circuit
• July 1999 - 16 per device connected to the wide
  area network
• 19.50 per device connected to WAN via a fiber
  connection
• 300 for a 56K Frame Relay circuit
• 500 for a T-1 Frame Relay circuit

45
History

• 1999 Legislative Session
• Study concluding the need for high speed
  connectivity and the high costs for this service.
  Need to consolidate all of the states buying
  power to drive the costs down. Also wanted a
  postalized rate so the high cost in the rural
  areas would not jeopardize future connectivity.
• July 2001 - 28.25 / device connected to the wide
  area network
• 840 for an ATM T-1 circuit
• Actual cost for a DSL circuit

46
Current Environment

• 7,290 state agency devices
• Fiber connections to all state universities
• ATM T-1 connections to all 53 counties
• ATM T-1 connections to 202 schools
• Implementing ATM T-1 connections to 25 libraries
• Expenditures for Fiscal Year 2002
  10,054,984.62
• (General Fund paid 3,389,226.68 of the above)

47
Current Rate Structure

• ITD Recovers the Costs of Providing WAN Services
  to State Agencies via ( 2 ) Rates
• Device Fee (28.25) is assessed to all state
  agencies with WAN access of greater than dial-up
  speed
• WAN Circuit is charged at the 840 for an ATM T-1
• DSL circuits will now be billed at actual cost,
  including installation charges

48
(No Transcript)
49

50
Current Rate Structure

• ITD Recovers the Costs of Providing WAN Services
  to County Government with ( 1 ) Rate
• Allocating the monthly cost on a flat fee basis
  to the participants in the courthouse.
• ITD does not charge a device fee to county
  government. They own and manages their own local
  area networks and ITD does not provide the same
  level of service to these entities.

51
(No Transcript)
52
Current Rate Structure

• ITD Recovers the Costs of Providing WAN Services
  to Schools and Libraries with General Funds
• Actual costs for these connections are paid with
  general funds including ITD staff 2 FTEs
• ITD does not mix these funds no subsidizing
  to/from either group

53
Other Rate Structures

• South Dakota Bureau of Information Technology
• Charges 21 device fee for all devices whether
  connected to the WAN or not
• Charges 54 user fee to all standardized on
  same hardware and operating system
• Frame Relay T-1 Circuit 495
• DSL Circuit 125
• Montana Information Technology Services Division
• Charges 72.60 device fee for all devices
• ATM T-1 Circuit 1,140
• DSL Circuit 360

54
Thank you!