Title: Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication
1Module 4 Building Community Leadership Capacity
Leadership and Effective CommunicationUnit II
Effective Communication
2Icebreaker
- Find people with the same shape as the one on
your half sheet of paper - When you find your group answer the following
questions - What does it mean to effectively communicate?
- How do you know when someone is listening to you?
- What are some clues that let you know that
someone understands what you are saying? - Share what your group came up with
3Communication
- A process of sending and receiving messages
- Adults divide their communication time in the
following way - 9 is written
- 30 is verbal
- 45 is listening
- 16 is reading
4Active Listening
- Listening is one part of effective communication,
a very important one. - Being an effective and active listener is a
process that requires practice - These skills focus on a direct style of
communication versus indirect - When a direct communicator is speaking to an
indirect communicator there can be
misunderstanding
5Verbal Active Listening Skills
- Encouraging the speaker with verbal cues. I.E
yes, uh huh, or please continue. - Repeating what the speaker has said. This allows
for clarification and ensures that the intended
message has been delivered. - Asking. Open ended questions allow the person to
add to his/her statement. - Thanking the person for participating and or
talking with you.
6Non-verbal Active Listening
- Most communication takes place non-verbally
- Body language is an important element of
communication - Open-be open when talking with someone. Do not
cross arms in front of chest. - Relax-Do not fidget when speaking to people. It
may appear that you are distracted which may take
away from credibility.
7Non-verbal Active Listening Continued
- Eye contact-In American culture, eye contact lets
people know that attention is being focused on
them. In many cultures direct eye contact is a
form of disrespect, especially if there is a
higher ranking individual and a subordinate in a
meeting. - Space-Be aware of the amount of personal space
between you and the person/people you are
speaking with. Americans tend to have the most
personal space at 2 feet and some groups require
as little as 6 inches
8Demonstration
- What differences did you notice between the first
and second demonstration? - How do you think the speaker in the first
demonstration felt? - How do you think the speaker in the second
demonstration felt? - How did the listener convey that she/he was
listening?
9Communicating Across CulturesAfrican American
- Tend to use a lot of animation and emotional
expression - Use large amount of gestures
- Higher volume of speech compared to other groups
- Generally direct when asking or answering
questions
- Prefer direct eye contact
- Prefer significant amount of space when speaking
with others - Tend to be relationship based
- Prefer verbal communication
- History between groups is important
Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
10Asian American
- Tend to use very little animation or emotional
expression in conversation - Use very few gestures
- Generally soft spoken
- Tend to be less direct in answering and asking
questions and cyclical versus linear
- Prefer more distance between self and others
- Relationship building is important
- Written communication is important
- History between groups is important
- Tend not to use direct eye contact to show
respect
Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
11Hispanic/Latino
- Use a moderate amount of animation and emotional
expression - Moderate use of gestures
- Tend to have moderate to high speech volume
- Less direct in answering and asking questions
- Tend to use direct eye contact in conversation
- Have very little space between self and others
when speaking - Relationship building is important
- Verbal communication is important
- History between groups is important
Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
12European American/White
- Moderate use of animation and emotional
expression - Moderate use of gestures
- Moderate to high volume of speech
- Direct in asking and answering questions
- Prefer direct eye contact
- Prefer significant distance between self and
others when communicating - Focus on accomplishing task
- Prefer written communication
- History between groups is not important
Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
13Native American Indian
- Use very little animation or emotional expression
in conversation - Use very few gestures
- Soft volume of speech
- Prefer indirect eye contact
- Prefers more distance between self and others
- Relationship building is important
- Oral communication is preferred
- History between groups is important
Toomey-Ting, Stella. 1999. Communicating Across
Cultures.