Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication - PowerPoint PPT Presentation

Loading...

PPT – Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication PowerPoint presentation | free to download - id: 3e5e40-MjIxO



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication

Description:

Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication Icebreaker Find people with the same shape as ... – PowerPoint PPT presentation

Number of Views:461
Avg rating:3.0/5.0
Slides: 14
Provided by: KathyL78
Learn more at: http://www.extension.org
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication


1
Module 4 Building Community Leadership Capacity
Leadership and Effective CommunicationUnit II
Effective Communication
2
Icebreaker
  • Find people with the same shape as the one on
    your half sheet of paper
  • When you find your group answer the following
    questions
  • What does it mean to effectively communicate?
  • How do you know when someone is listening to you?
  • What are some clues that let you know that
    someone understands what you are saying?
  • Share what your group came up with

3
Communication
  • A process of sending and receiving messages
  • Adults divide their communication time in the
    following way
  • 9 is written
  • 30 is verbal
  • 45 is listening
  • 16 is reading

4
Active Listening
  • Listening is one part of effective communication,
    a very important one.
  • Being an effective and active listener is a
    process that requires practice
  • These skills focus on a direct style of
    communication versus indirect
  • When a direct communicator is speaking to an
    indirect communicator there can be
    misunderstanding

5
Verbal Active Listening Skills
  • Encouraging the speaker with verbal cues. I.E
    yes, uh huh, or please continue.
  • Repeating what the speaker has said. This allows
    for clarification and ensures that the intended
    message has been delivered.
  • Asking. Open ended questions allow the person to
    add to his/her statement.
  • Thanking the person for participating and or
    talking with you.

6
Non-verbal Active Listening
  • Most communication takes place non-verbally
  • Body language is an important element of
    communication
  • Open-be open when talking with someone. Do not
    cross arms in front of chest.
  • Relax-Do not fidget when speaking to people. It
    may appear that you are distracted which may take
    away from credibility.

7
Non-verbal Active Listening Continued
  • Eye contact-In American culture, eye contact lets
    people know that attention is being focused on
    them. In many cultures direct eye contact is a
    form of disrespect, especially if there is a
    higher ranking individual and a subordinate in a
    meeting.
  • Space-Be aware of the amount of personal space
    between you and the person/people you are
    speaking with. Americans tend to have the most
    personal space at 2 feet and some groups require
    as little as 6 inches

8
Demonstration
  • What differences did you notice between the first
    and second demonstration?
  • How do you think the speaker in the first
    demonstration felt?
  • How do you think the speaker in the second
    demonstration felt?
  • How did the listener convey that she/he was
    listening?

9
Communicating Across CulturesAfrican American
  • Tend to use a lot of animation and emotional
    expression
  • Use large amount of gestures
  • Higher volume of speech compared to other groups
  • Generally direct when asking or answering
    questions
  • Prefer direct eye contact
  • Prefer significant amount of space when speaking
    with others
  • Tend to be relationship based
  • Prefer verbal communication
  • History between groups is important

Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
10
Asian American
  • Tend to use very little animation or emotional
    expression in conversation
  • Use very few gestures
  • Generally soft spoken
  • Tend to be less direct in answering and asking
    questions and cyclical versus linear
  • Prefer more distance between self and others
  • Relationship building is important
  • Written communication is important
  • History between groups is important
  • Tend not to use direct eye contact to show
    respect

Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
11
Hispanic/Latino
  • Use a moderate amount of animation and emotional
    expression
  • Moderate use of gestures
  • Tend to have moderate to high speech volume
  • Less direct in answering and asking questions
  • Tend to use direct eye contact in conversation
  • Have very little space between self and others
    when speaking
  • Relationship building is important
  • Verbal communication is important
  • History between groups is important

Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
12
European American/White
  • Moderate use of animation and emotional
    expression
  • Moderate use of gestures
  • Moderate to high volume of speech
  • Direct in asking and answering questions
  • Prefer direct eye contact
  • Prefer significant distance between self and
    others when communicating
  • Focus on accomplishing task
  • Prefer written communication
  • History between groups is not important

Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
13
Native American Indian
  • Use very little animation or emotional expression
    in conversation
  • Use very few gestures
  • Soft volume of speech
  • Prefer indirect eye contact
  • Prefers more distance between self and others
  • Relationship building is important
  • Oral communication is preferred
  • History between groups is important

Toomey-Ting, Stella. 1999. Communicating Across
Cultures.
About PowerShow.com