Critical Conversations Crucial conversations - PowerPoint PPT Presentation

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Critical Conversations Crucial conversations

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Critical Conversations Crucial conversations Structure of difficult conversations The – PowerPoint PPT presentation

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Title: Critical Conversations Crucial conversations


1
Critical ConversationsCrucial conversations
2
Structure of difficult conversations
  • The "What Happened" Conversation
  • Disagreement about what happened, blame.
  • Right vs wrong.
  • 2. The Feelings Conversation
  • What about the other person?
  • 3. The Identity Conversation
  • Self-image
  • Self-esteem

3
What makes conversations difficult?
  • Unpleasant, difficult to talk about
  • Dilemma Avoid or confront
  • Delivering a difficult message

4
Target
  • -What we cant change/ what we can
  • Explore each others stories

5
The Steps to Prepare
  • Get unstuck
  • What is the right conversation to have?
  • What is at the heart of the matter?
  • 2. Start with heart
  • What do I really want for myself,
  • the other person,
  • the relationship.

6
Steps
  • 3. Make it safe
  • Our mutual purpose
  • Create mutual respect
  • 4. Master the stories
  • What story is the other person telling?

7
Steps STATE
  • Share the facts. what
  • Noncontroversial, persuasive, non-insulting
  • Tell my story as a story
  • Confidence, safety problems, contrasts
  • Ask questions to understand
  • Be tentative
  • Talk tentatively
  • Encourage testing
  • Invite opposing views, mean it, devils advocate
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