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Child Welfare League of America 2004 National Conference Reforming Child Welfare in Arizona: A Journey in Statewide System Integration

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Child Welfare League of America 2004 National Conference Reforming Child Welfare in Arizona: A Journey in Statewide System Integration February 25, 2004 – PowerPoint PPT presentation

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Title: Child Welfare League of America 2004 National Conference Reforming Child Welfare in Arizona: A Journey in Statewide System Integration


1
Child Welfare League of America2004 National
ConferenceReforming Child Welfare in Arizona
A Journey in Statewide System Integration
  • February 25, 2004
  • 1030am 1200pm

2
Workshop Presenters Tracy Wareing Office of
Governor Janet Napolitano Policy Advisor for
Childrens Services Mary Lou Quintana
Hanley Arizona Department of Economic
Security Deputy Director of the Division of
Children, Youth and Families Kristine
Reich Arizona State University Child Welfare
Training Project Coordinator
3
Phase 1 Mobilization and Assessment
  • Initial Steps
  • Commitment of Governor Napolitano
  • Designated Staff
  • Appointed Childrens Cabinet
  • Appointed Advisory Commission on CPS Reform

4
Phase 1 Mobilization and Assessment
  • Governors Advisory Commission on CPS Reform
  • Comprised of legislators, court
    representatives, advocates, community providers,
    agency directors, law enforcement, health
    practitioners, educators.
  • Mission Prevention, Permanency and Protection
  • Charged with examining child protection from
    all angles to determine how best to achieve
    effective system reform in Arizona.
  • Charged with developing recommendations,
    focusing on improved outcomes for the safety,
    well-being and permanency of Arizonas children.

5
Phase 1 Mobilization and Assessment
  • Governors Advisory Commission on CPS Reform
  • Seven subcommittees ran parallel to the
    Commission and included community participants,
    such as foster and adoptive parents, relative
    caregivers, advocates, and other volunteers.
  • CPS Reports and Investigations
  • CPS Records and Hearings
  • Juvenile Justice
  • CPS Structure
  • Health Care
  • Education
  • Community

6
Phase 1 Mobilization and Assessment
  • Governors Advisory Commission on CPS Reform
  • Full Report of Commission and 7 Subcommittees
    published June 30, 2003
  • Defined the problem, the people, the process and
    the plan
  • Captured divergent views
  • Report resulted in over 200 detailed
    recommendations on how to improve the delivery of
    child welfare services to children and families
    from all state agencies and the community

7
Phase 1 Mobilization and Assessment
  • August 2003 The Governor hired David Berns as
    Director of the Department of Economic Security
  • Recently served as Director of El Paso County
    Department of Health Services in Colorado
  • Previously served as Director of the Office of
    Childrens Services for Michigans child welfare
    agency
  • Brings to Arizona a national reputation for
    finding innovative ways to deliver excellent
    human services in cost-effective ways

8
Phase 1 Mobilization and Assessment
  • The Governor and Director Berns hosted three
    public forums across the State to present the
    Commissions recommendations and seek further
    input regarding CPS reform
  • More than 650 people attended the public forums
    and over 100 offered testimony
  • The Governor also received hundreds of written
    comments

9
Phase 1 Mobilization and Assessment
  • Interaction with the Media
  • Meetings with Editorial Boards
  • Op-Ed pieces in Newspapers Across the State
  • Press Releases and Conferences
  • News Coverage on Action Plan Legislative Session

10
Phase 2 Action Plan
  • September 2003 The Governor released her Action
    Plan for Reform of Arizonas Child Protection
    System
  • 42 point plan
  • The Plan sets forth action steps for immediate
    and future legislative and practice changes for
    improving the system for protecting children from
    abuse and neglect

11
Phase 2 Action Plan
  • A Blueprint for Change
  • Contents of the Plan
  • Message from the Governor to the Public
  • Specific Actions and Requirements for Change
  • Proposed Timeframe for Completion
  • Indicators of Improvement in Child Welfare

12
Phase 2 Action PlanGovernors Action Plan
Priorities
  • Ensuring a multi-disciplinary response to reports
    of abuse and neglect
  • Preventing child abuse and neglect
  • Clarifying the mission and role of CPS
  • Ensuring effective delivery of services to
    children and families
  • Providing adequate support for children and
    families served by the system as well as those
    who provide services
  • Increasing community involvement

13
Phase 3 Implementation
  • Stage A Laying the Legal and Financial
    Foundation
  • Bi-partisan Legislative Team drafted legislation,
    along with the Governor and Director Berns
  • Continuous education of legislators through
    private meetings and testimony in hearings
  • Appropriations and Reform were tied together in
    order to accomplish the goals for child protection

14
Phase 3 Implementation
  • Stage A Laying the Legal and Financial
    Foundation
  • Key policy areas included
  • 100 Investigations by CPS
  • Joint Investigations
  • Mission of CPS
  • Substance Abuse
  • Confidentiality Laws Sharing of Records
  • Open Hearings Pilot Project
  • In-Home Intervention
  • Central Registry

15
Phase 3 Implementation
  • Stage B Field Implementation and Oversight
  • DCYF Implementation Plan and Structure

Governors Advisory Committee
Division of Children, Youth and Families
(DCYF) Steering Committee
Implementation Team Leads Co-Leads
Implementation Team Work Groups
16
Phase 3 Implementation
Stage B Field Implementation and Oversight
Making it All Happen Governors Action Plan
identified 42 strategies HB 2024 legislation
appropriations measures and policy changes
17
Phase 3 Implementation
Stage B Field Implementation and Oversight
Implementation Teams
10 Implementation Teams in the following
areas 1. Multi-Disciplinary Response to Reports
of Abuse and Neglect 2. Developing a Statewide
Prevention System 3. Clarifying the Mission and
Role of CPS 4. Delivery of Timely, Effective
Services to Children and Families
18
Phase 3 Implementation
  • Stage B Field Implementation and Oversight
  • Implementation Teams, cont.
  • Providing Adequate Support for Children
    Families
  • Providing Adequate Support for Those that Provide
    Services
  • Increasing Community Involvement in the Child
    Welfare System
  • Fiscal Support
  • Communication Support
  • Legal Support

19
Phase 3 Implementation
Stage B Field Implementation and Oversight
The 10 Implementation Teams consist of 27
Workgroups comprised of Department staff, other
state agency staff, community members and
faith-based representation.
20
Phase 3 Implementation
Stage B Field Implementation and Oversight
Departments Immediate Priorities
  • Recruitment hiring of staff
  • Implementation of staff raises
  • Foster parent rate increases
  • Re-engineering of Family Builders Program
  • Accountability Process

21
Phase 3 Implementation
  • Stage B Field Implementation and Oversight
  • Oversight Process
  • Appointed a Consumer-Focused CPS Implementation
    Advisory Committee
  • Created a Foster Youth Advisory Board

22
Phase 3 Implementation Stage B Field
Implementation and Oversight
  • Oversight Process, continued
  • Composition of CPS Implementation Advisory
    Committee
  • A parent from the Adoptive and Foster Parent
    Association - Parents that have had past
    interaction
  • A case manager and/or supervisor from CPS
    with the CPS and behavioral health
  • A case manager from a contracted provider for CPS
    services systems
  • A case manager from a contracted substance abuse
    provider - A representative from the Youth
  • A case manager from a school Advisory
    Committee
  • A pediatrician providing health care services to
    children - A representative from a local DES
  • A probation officer advisory board
  • A law enforcement officer - A kinship care
    provider
  • A home visitor representing prevention programs
    - A member from a local FCRB
  • A tribal representative - A member from the
    CASA program

23
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24
Arizona Child Welfare ReformAdvisory Commission
Subcommittees
  • Opportunity to Share Perspectives
  • Multi-disciplinary participation allowed for
    different perspectives to come to the table.
  • The mystique of other silos was significantly
    reduced.
  • Participants experienced the Aah-ha of learning
    anothers perspective

25
Perspective from the TrenchesCommunity Provider
Experience Participation in Advisory Commission
Subcommittees
  • Inaugural Subcommittee Meeting Sense of
    excitement, hopeful, skeptical, not business as
    usual, engaging facilitator that put participants
    at ease, framework was established for all seven
    meetings.
  • Subcommittee Process Initial discomfort with
    cautious participation, norms established by 2nd
    or 3rd meeting, each subcommittee evolved into a
    unique group dynamic, timelines were followed for
    committee input, inclusive process.
  • Subcommittee Wrap Up Everyone was invited to
    Advisory Commission meeting with reception
    following, participants given certificates signed
    by the Governor and encouraged to stay involved
    in future child welfare reform efforts.

26
Dialogue Framework
  • Downloading Talk politely, say what youre
    expected to say, maintains status quo.
  • Debating Involves vigorous debate and reasoned
    decision making, participants become more open
    and direct. The reality of participants is
    uncovered.
  • Reflective Calls on us to be empathetic - to
    see the world through the eyes of others. And to
    be self-reflective - to understand how we
    influence the world around us. This mode is rare
    in organizational life, but is essential for
    meaningful change.

27
Dialogue Framework, cont.
  • Generative The least common and most precious
    mode of conversations. Allows a group to discover
    its larger and deeper shared purpose. This mode
    is especially memorable when participants are
    from very different backgrounds and have little
    hope that they can work together successfully.
  • It is vital for the success of deep change
    initiatives.

28
Reforming Child Welfare in ArizonaA Journey in
Statewide System Integration
  • Unexpected Barriers
  • Lessons Learned
  • Concrete Accomplishments

29
Thank you!
  • For more information and continuous updates
    please visit
  • www.governor.state.az.us/cps
  • http//www.de.state.az.us/dcyf/default.asp
  • Please contact with any follow-up questions
  • Tracy Wareing twareing_at_az.gov
  • Mary Lou Quintana Hanley mhanley_at_mail.de.state.az
    .us
  • Kristine Reich Kristine.Reich_at_asu.edu
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