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Registration Tutorial

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Registration Tutorial Frequently Asked Questions and Answers Trouble Shooting Tips Before registering make certain your licensing representative has your contact e ... – PowerPoint PPT presentation

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Learn more at: http://www.dfps.state.tx.us
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Title: Registration Tutorial


1
Registration Tutorial
Frequently Asked Questions and Answers

Trouble Shooting Tips
2
Getting Started
  • Before registering make certain your licensing
    representative has your contact e-mail address
    correctly entered into CLASS (Child-Care
    Licensing Automated Support System).
  • If you have AOL
  • Be sure to add CLASSPROJECT_at_dfps.state.tx.us
    to your address book before registering.
  • If you have Certain E-mail addresses
  • We are experiencing problems with certain
    e-mail addresses and are working to fix the
    problem. These include RoadRunner,
    Grandecom.net, Comcast, SBCGlobal.net and some
    other smaller independent services.)
  • If you do not receive
    the e-mail confirmation when registering, you
    might try another e-mail address such as a free
    Yahoo.com account.
  • If you have Hotmail
  • Check your junk mailbox. You will need to
    specify that CLASS e-mail is Not Junk.

Suggestion for child care centers Set up the
background e-mail address in an account related
to the operation rather than an individual
person. (People come and go and they do not
always share the information needed to get into
the account.) This allows another designated
person to access the account if the primary is
out ill or on vacation.
3
http//www.dfps.state.tx.us/Child_care/Search_Texa
s_child_care/
4
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6
123456
BGCLandL_at_yahoo.com
See trouble shooting
Non-personal
See trouble shooting
7
Non-personal
See trouble shooting if Forgotten.
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9
123456
Laugh Learn Daycare
CLICK here
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12
Non-personal
13
Laugh Learn Daycare
123456
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15
Laugh Learn Daycare
123456
BGCLandL_at_yahoo.com
16
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20
Laugh Learn Daycare
123456
Review
21
Confirm
22
Laugh Learn Daycare
123456
BGCLandL_at_yahoo.com
23
When the Background check request has been
received, you will either get date submitted
(successful) or Error. Error means the gender
or date of birth does not match what is in the
CLASS records. Contact your Licensing Rep to
verify which information is correct.
24
Laugh Learn Daycare
123456
Shortcut to History
Change Password
25
FAQs
Q. Why do I receive cleared background check
result e-mails without being registered? A. If
a contact e-mail address is entered into CLASS,
you will receive the cleared background checks.
You will not however be able to use the online
services until you complete the registration
procesess.
  • Q. When I registered, I received a message You
    have successfully submitted a
  • registration request. Please see the e-mail
    message sent to you to complete
  • your registration. But it never came.
  • You are not registered until you respond to the
    e-mail. See Trouble Shooting tips.
  • Q. I forgot my User ID or Password. How do I get
    a new one?
  • You can request the information from the Login
    page. There is a link Click here if you forgot
    your User ID or Password. They will be sent to
    you. (Note the User ID does not change.)
  • Once you receive the new password, it is better
    to copy and paste (making sure there are no
    extra characters on either end) than to type it.
    As soon as you get in, be sure to immediately go
    to the change your password link on that page
    and paste the password that is still in memory
    (on your curser), into the current password
    field. Then you can create your own new
    password. More.

26
FAQs
  • Q. I am a faith-based operation and have not
    received the confirmation e-mail.
  • Often the security at a faith-based operation,
    such as a church, is higher and
  • will sometimes filter out bulk e-mail (like
    ours). Speak with your organizations security
  • department to see if our address can be added as
    an exception. Otherwise you may
  • need to set up another e-mail address such as
    Yahoo for the background checks.

Q. I am going on vacation and will be gone for
two weeks. The e-mail address for the center is
in my personal account and I dont want anyone
using it. Will the licensing representative cite
for not completing the background checks until I
return? A. If you have set up the background
checks to be sent to a personal account, (not
recommended), it would be advisable to set up the
account specifically for background checks. By
doing this, any designated person can enter and
receive background checks in your absence. The
operation will be in violation if time frames are
missed. To change your email, notify your
licensing representative of the new contact
e-mail address. The change will go into effect
one day after the information is entered into the
CLASS system. You do not have to re-register or
change your password.
If you have additional questions, please contact
your licensing representative.
Back to beginning
27
Trouble Shooting Tips
  • Before registering make certain your licensing
    representative has your contact e-mail address
    correctly entered into CLASS (Child-Care
    Licensing Automated Support System).
  • If you have AOL
  • Be sure to add CLASSPROJECT_at_dfps.state.tx.us
    to your address book before registering.
  • If you have Certain E-mail addresses
  • We are experiencing problems with certain
    e-mail addresses and are working to fix the
    problem. These include RoadRunner,
    Grandecom.net, Comcast, SBCGlobal.net and some
    other smaller independent services.)
  • If you do not receive the email confirmation when
    registering, try another e-mail address such as a
    free Yahoo.com account.
  • If you have Hotmail
  • Check your junk mailbox. You will need to
    specify that CLASS e-mail is Not Junk.

Suggestion for child care centers Set up the
background e-mail address in an account related
to the operation rather than an individual
person. (People come and go and they do not
always share the information needed to get into
the account.) This allows another designated
person to access the account if the primary is
out ill or on vacation.
Back to beginning
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