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Creating Public Value Strategic Leadership: How Leadership

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Creating Public Value Strategic Leadership: How Leadership Must Change in the Information Driven World Presentation to the VEIAA November 28th, 2012 – PowerPoint PPT presentation

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Title: Creating Public Value Strategic Leadership: How Leadership


1
Creating Public Value Strategic Leadership
How Leadership Must Change in the Information
Driven World
  • Presentation to the VEIAA
  • November 28th, 2012
  • Bill Leighty, DecideSmart, LLC
  • From Mark H MooreStrategic Management in
    Government

2
Why This Concept
  • According to Mark H Moore
  • It is the adaptability of the organization that
    determines the long-run value of private sector
    firms.
  • Perhaps the same should be true for public
    sector organizations.

3
Moores Conceptual Framework for Creating Public
Value
  • Policy Outcomes and Outputs
  • Efficiency
  • Quality of Service
  • Public Trust

4
Policy Outcomes and Outputs
  • What mission do you perform?
  • How do you contribute to society?
  • How noble is your contribution?
  • What do you do here?

5
Efficiency
  • How efficient are you with the resources
    allocated?
  • How do you measure efficiency?
  • How do you prioritize?
  • How do you know you are doing a good job?

6
Quality of Service
  • How do you define who your customer is?
  • How do you measure the customer experience?
  • How does your customer measure their experience?

7
Public Trust
  • What does the public really know about your
    mission?
  • What are the key pieces of information that tell
    your story?
  • Where does the public get their information?
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