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Title:

Managing Difficult People

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Managing Difficult People Triya Chakraborty Agenda Introduction Project Life Cycle Project Metrics Success Factors Difficult People Soft Skills Project Processes ... – PowerPoint PPT presentation

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Title: Managing Difficult People


1
Managing Difficult People
  • Triya Chakraborty

2
Agenda
  • Introduction
  • Project Life Cycle
  • Project Metrics
  • Success Factors
  • Difficult People
  • Soft Skills
  • Project Processes

3
Project Life Cycle
  • Concept
  • Planning
  • Execution
  • Closure

4
Metrics for Project Success
  • Deliverables
  • Dollars
  • Dates
  • Decisions Deviations
  • Deployment
  • Documentation

5
Success Factors
  • Prioritization
  • Ownership
  • Clarity
  • Commitment
  • Capability
  • Control
  • Communications
  • Roles Responsibilities
  • Escalation

6
Difficult People
  • Roles
  • - Stakeholders, Team members, Vendors, Users
  • Levels
  • - Senior Managers, Developers, Admin, Peers
  • Degrees of Difficulty

7
Dealing with Difficult People - Soft Skills
  • Dont make it personal
  • Dont take it personally
  • Dont try to fix the person
  • Dont assign blame
  • Refrain from he said she said
  • Listen
  • Manage people
  • Manage yourself

8
Dealing with Difficult People - Soft Skills
contd
  • Create ad hoc informal Teams
  • Timeliness
  • Tact
  • Thoroughness
  • Target your audience
  • Dont make assumptions

9
Dealing with Difficult People - Using Project
Processes
  • Communications
  • Commitment
  • Document
  • Use the Power of Metrics
  • Use Power of Processes
  • Use Power of Project Control
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