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Performance Metrics for Virtual Teams ETM5110/MSIS5600 Managing Virtual Project Teams

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Performance Metrics for Virtual Teams ETM5110/MSIS5600 Managing Virtual Project Teams Nicholas C. Romano, Jr., Ph.D. Nicholas-Romano_at_mstm.okstate.edu – PowerPoint PPT presentation

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Title: Performance Metrics for Virtual Teams ETM5110/MSIS5600 Managing Virtual Project Teams


1
Performance Metricsfor Virtual Teams
ETM5110/MSIS5600Managing Virtual Project Teams
  • Nicholas C. Romano, Jr., Ph.D.
  • Nicholas-Romano_at_mstm.okstate.eduPaul E.
    Rossler, Ph.D., P.E.
  • prossle_at_okstate.edu

2
Overview
  • What metrics should be used to evaluate the
    performance of a virtual team?

3
Virtual team management in the context of a
management system
What is Used to Manage (Tools)
Idea organization, prioritization, consensus,
contribution and progress
Who Manages
Virtual Team Leader, Members
Technology Structure Process Facilitation
Collaborative decisions and actions
Ideas Information Performance Progress
Project Problem Task
(Based on Kurstedts Management System Model)
What is Managed
4
Measurement system design should start with what
is managed
Project Problem Task
What is Managed
5
Some questions to help define what is managed
  • What is the teams desired outcome(s) or
    objective(s)?
  • What level of quality and cost must its product
    or service (or outputs) possess?
  • What key processes or activities are essential
    for producing this product or service?
  • What critical resources are required?

6
What can be measured?
  • Inputs
  • Knowledge, skills, abilities of team members
  • Are resources being used in efficient ways
  • Processes, the essential activities
  • Outputs, the products or services produced
  • On time? Within specifications? Under budget?
  • Outcomes

7
Thamhain, H.J. Effective Project Leadership in
Complex Self-Directed Team Environments. in R.H.
Sprague Jr. and J.F. Nunamaker Jr., (Eds.)
Proceedings of the Thirty-second Hawaii
International Conference on System Sciences.
1999. Maui, HI IEEE Computer Society.
8
What should be measured?
Who Manages
Virtual Team Leader, Members
Decisions and actions to manage and improve
performance
9
Existing (team) meeting performance metrics
  • Types
  • Purposes
  • Time
  • Number
  • Cost
  • Efficiency
  • Problems

10
Measure Druckers Key Result Areas?
  • Market standing
  • Innovation
  • Productivity
  • Physical and financial resources
  • Profitability
  • Manager performance and development
  • Worker performance and attitude
  • Public responsibility

Drucker, P. F. (1954/93). The practice of
management. New York, HarperBusiness.
11
Measure Sink and Tuttles Seven Performance
Criteria?
  • Efficiency
  • Effectiveness
  • Quality
  • Productivity
  • Quality of work life
  • Innovation
  • Profitability (Budgetability)

Sink, D. S., T. C. Tuttle, et al. (1984).
"Productivity measurement and evaluation What is
available?" National Productivity Review(Summer)
265-287.
12
Measure perspectives found on Kaplan and Nortons
BSC?
  • Financial
  • Customer
  • Internal Business Processes
  • Learning and Growth

13
What information is needed to know whether the
team is
  • Effective
  • On schedule with respect to milestones,
    deliverables
  • Working as a team
  • Efficient
  • Within budget
  • Producing a quality product or service
  • Productive

14
Given the information needed, what data should be
collected?
Data on Project and Team Performance and Progress
Project Problem Task
What is Managed
15
Deciding what (and how) to measure
Phase
Mgmt. Style
16
Measurement system effectiveness tends to
increase
  • The greater the improvement orientation
  • The more that measures reflect whats important
  • As involvement in measurement increases
  • As understanding, validity, and usefulness
    increase
  • The more measures align with meaningful rewards

17
Summary
  • Measurement system design should start with what
    is managed
  • What should be measured depends on what
    information is needed to manage performance
  • Measurement systems that are used primarily for
    the purpose of control tend to be less effective
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