Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd Meetings Incentives Conferences Exhibitions An Overview - PowerPoint PPT Presentation

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Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd Meetings Incentives Conferences Exhibitions An Overview

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Meetings Incentives Conferences Exhibitions An ... recognized and respected brand in travel and tourism. ... to produce professionally managed Events. – PowerPoint PPT presentation

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Title: Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd Meetings Incentives Conferences Exhibitions An Overview


1
Welcome to the World of Thomas Cook ( India )
LtdTravel Corporation (India) LtdMeetings
Incentives Conferences ExhibitionsAn Overview
2
ABOUT TCI - Trust, Commitment, Innovation
  • For more than 47 years, TCI has been a widely
    recognized and respected brand in travel and
    tourism. It is India's premier travel
    organization offering extensive national and
    international services under one roof.
  • TCI has been in the business of Destination
    Management since 1966. With four decades of
    M.IC.E experience, covering all aspects, it has
    enriched TCI with a valuable experience to
    contribute successfully to major International
    Conferences.
  • We guarantee a high quality, cost effective
    approach to produce professionally managed
    Events. TCIs M.I.C.E division enables the
    conference organizers to deliver the industrys
    leading technical program.
  • With team strength of around 800 professionals,
    TCI is by far the most important Destination
    Management company in India. It is also a member
    of AFTA, ASTA, IATA, IATO, ICCA, JATA, PATA,
    TAAI, UFTAA and USTOA.

3
TCI Awards Recognitions
  • Recipient of the National Tourism Award every
    year since 1976 in the category I. Including Best
    MICE Company
  • Recipient of Outstanding Sales Performance
    Awards from different Airlines.
  • Recipient of the Shyam Poddar Trophies for
    Pioneering New Areas in Tourism
  • Recipient of Hospitality India Annual
    International Awards 2007 for Outstanding
    Performance in Inbound Tourism
  • Winner of a silver Lion at Cannes 2007 for Print
    Advertisement. The ad showcased Honeymoon
    holidays in India with TCI

4
Advantage TCI
  • Partnering with the Numero Uno DMC of India
  • 4 decades of industry experience
  • Expertise in travel budget management
  • Extensive network at your service
  • Purchasing power due to size of operation
  • Information services to improve your
    productivity
  • Innovative cost effective solutions
  • Quality Assurance Cell maintaining strict quality
    standards (tour feedback tracking mechanism)
  • Civil liability insurance of USD 1.25 million.
  • Relationship with the tourism bodies.
  • 24 X 7 client support office.
  • Airport representatives with valid airport
    passes.

5
TCI India Network
Jodhpur Kolkata Lucknow Mumbai(3) Patna Pune Surat
Tiruvananthapuram Udaipur Varanasi
Agra Ahmedabad Aurangabad Bangalore Vadodara Kochi
Chennai Delhi( 3) Goa Hyderabad Jaipur
6
GLOBAL NETWORK
Tokyo
Toronto New York
London Madrid
Barcelona Frankfurt
7
Some Major Events Handled by TCI
  • Volvo Ocean Race( In December)
    2008 Cochin
  • APICON
    2008 Cochin
  • 2nd International Conference on
    2007 New Delhi
  • Services Management
  • Tri Annual Global Convention and
    2007 New Delhi
  • Executive Council Meeting
  • Aerodrome India
    2006 New Delhi
  • ICMRBS 2005 Hyderabad
  • FDI Annual World Dental Congress 2004 New Delhi
  • 51st PATA Annual Conference (Min. of
    Tourism) 2002 New Delhi
  • Asia Pacific Region Microcredit Summit 2001 New
    Delhi
  • 21st Asia Pacific Forex Congress 2000 New Delhi
  • 12th World LP Gas Forum Conference
    Exhibition1999 New Delhi

8
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9
Website Management
  • Travel Corporation of India has its separate
    website for MICE www.tciconferences.com
  • The Web site can be an important vehicle for
    communicating
  • information such as
  • The themes, sub-themes, keynote speakers, date,
    program of the event.
  • Registration mainly for Conference (which might
    include dates, fees,
  • payment methods, registration form, online
    registration)
  • Accommodation and travel.
  • Online booking.
  • Exhibition space booking.
  • Sponsorship options.

10
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11
Registration Module
  • Pre Registration
  • Obtain a list of the delegates who have been sent
    the final invitation from OC
  • Correspond with the delegates
  • Pre registration of the delegates online
  • Preparation of individual docket for each
    registered delegate
  • Submission of list of registered delegates to the
    OC.
  • Answering queries from potential and other
    persons relating to the Symposium activities.

12
Registration Management -
Online
  • TCI has its own specialized Registration Software
    Package for online conference registration.
  • TCI will look after all delegates database by
    registering them either online or offline through
    the Hi-Tech Event Registration System (ERMS)
  • Delegates can pay their registration fee, if any,
    by credit card (VISA, MASTER American Express)
    through Secured Payment Gateway provided on web
    site offered by the TCI.

13
Registration Management -
On Spot
  • TCI will look after all delegates database by
    registering them either online or offline through
    the Hi-Tech Event Registration System (ERMS)
  • Delegates will have the option of paying the
    registration fee, if any, through credit card
    (VISA, MASTER American Express) or in cash at
    the Cash Counter of TCI.

14
Registration / Welcome area
  • Each Desk would have the following dedicated
    resources
  • Female Hostess
  • Badges to be issued to all the delegates to
    confirm attendee participation
  • Basic Stationary
  • Delegate Accreditations
  • Delegate Kit comprising of
  • Event Agenda
  • Welcome letter
  • Giveaways other collaterals

15
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16
Hotel Management Guest
Facilitation Desks
  • All the hotels will have Guest Facilitation
    Desks, manned by specially trained volunteers of
    TCI for assisting delegates.
  • Delegates to be provided information regarding
    the shuttle movement other conference related
    programme through these counters.
  • Optional tours to be co-ordinated through the
    Guest Facilitation Counters.
  • Balance payment, if any, can also be collected
    through these counters.

17
Hotel Management Online Booking
  • TCI has its own specialized accommodation
    reservation Module for online booking.
  • Delegates can choose the desired accommodation
    from listed hotels.
  • Delegates have the option of paying online
    through VISA, MASTER, American Express credit
    card, via secured payment gateway of ICICI Bank.
  • Online database is collected for smooth
    co-ordination with the hotels.

18
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19
Transport Management - Delegates
  • All delegates to be provided arrival / departure
    transfers using air conditioned coaches / micro
    vans, depending upon the number of delegates
    arriving by a particular flight.
  • All coaches / micro vans would be escorted by
    trained volunteers, for providing smooth check
    in to the delegates at the hotels.
  • Delegates to be provided with the information
    regarding the shuttle movement from their
    respective hotels to the venue back.
  • Arrangements for all the delegates for transfer
    from hotel / venue to the cultural evening / gala
    dinner back to their respective hotels.

20
Transport Management VIPs
  • All VIPs to be provided arrival / departure
    transfers using air conditioned cars.
  • VIPs shall be provided with dedicated cars, if
    required, for local running within the city
    limits.
  • All the VVIP car drivers to carry mobile phones
    for easier connectivity.
  • Special car labels for the VIPs to ensure easier
    faster entry to the venues of all the
    functions.
  • Dedicated staff to supervise the transport
    movement of all the VIPs.

21
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22
Airport Management - Reception Counters
  • Special airport reception counters will be
    operated by TCI for assisting delegates and other
    visitors.
  • These counters will be manned by well trained
    dedicated representatives of TCI.
  • Special attention will be paid to the VIPs during
    their transit from the airport.

23
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24
Venue Management - AV Requirement
  • Audio Visual equipments will be provided as per
    requirement.
  • Dedicated technicians will be available on spot
    for assistance.
  • Standby arrangements for the equipments to be
    provided at the venue.
  • Experienced staff of TCI will coordinate with
    various vendors to ensure smooth functioning of
    the AV equipments.

25
Venue Management - Secretariat
  • The onsite conference secretariat will be made
    fully operational two days before the conference.
  • Secretariat will have necessary office equipment
    including dedicated telephone/fax lines.
  • Experienced staff will be provided for the
    secretariat and a dedicated coordinator from TCI
    will look after the functioning.

26
Venue Management Information/Service Counters
  • Information counters for assisting the guests to
    be provided at the venue.
  • Experienced staff will be available at the
    counters to handle enquiries regarding the
    logistical arrangements of the meeting, transport
    related enquires, details of the evening program,
    if any
  • Separate counters to handle foreign exchange
    requirements of the guests.
  • Separate counter for making local/STD/IST calls,
    shall be provided at the venue.

27
Venue Management Security
  • 24 hrs Private security arrangements would be
    provided at the venue.
  • One security operations center will be provided
    at the venue to assist visitors with regard to
    security issues.
  • Separate security arrangements will be made for
    the social evenings and gala dinner.
  • Uniformed guards will be deputed at all the
    major entrances to the venue in order to check
    any kind of unauthorized entry to the meeting
    areas.

28
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29
Exhibition Management Fabrication
  • Special arrangements shall be made for erection
    of exhibition stalls, at the venue.
  • Arrangements for poster display, with lighting
    arrangements.
  • Special Arrangements with Jeena Company for
    cargo clearance for exhibition display material.
  • Assistants can be provided, on request, at the
    time of unwinding winding up.
  • Entire operations will be under supervision of
    experienced staff from TCI.

30
Exhibition Management
Staffing
  • TCI can make arrangements for hostesses for the
    stalls.
  • Special arrangements for providing foreign
    language speaking hostesses.
  • Arrangements can be made for providing
    interpreters.
  • Arrangements for providing attendants at the
    stalls.
  • Dedicated staff from TCI to look after the
    staffing requirements

31
Exhibition Management
Security
  • 24 hrs security arrangements would be provided at
    the exhibition venue.
  • Uniformed guards will be deputed at all the
    major entrances to the exhibition venue in order
    to check any kind of unauthorized entry to the
    exhibition areas.
  • One security operations center will be provided
    at the venue to assist exhibitors with regard to
    security issues.

32
Cultural Program Management - Manpower
33
Cultural Program Management Dance
Theme Nights
  • Classical dances Kathak, Katha kali, Bharat
    Natyam and other musical Programmes
  • Arrangements for Cultural Evening, Theme
    Nights.
  • Special arrangements for lighting decoration
    can be made for theme nights.
  • Sitting arrangement venue management to be
    coordinated by dedicated staff from TCI.

34
Cultural Program Management Gala Dinner
  • Special arrangements for the Gala Dinner, either
    at the hotel or in a banquet hall.
  • Special arrangements for dinner at a lawn / farm
    house.
  • Arrangement can be made for sit down dinner or
    casual sitting. Special menu, as per the
    requirement, for the Gala Dinner.
  • If desired, arrangements can be made for the bar
    counter at the venue.
  • Security arrangement at the venue

35
Food and Beverage Arrangements
  • Confirm function space on a
  • definite basis
  • Estimated Attendees
  • Finalization of different menus for different
    days.
  • Placement of Welcome Banner
  • Type of liquors to be served
  • Attractive settings and crowd-
  • pleasing entertainment
  • Setting up of definite start and
  • finish times, especially for bar
  • service

36
F B Management - Manpower
37
Service Quality
  • Central Team located at HO
  • Responsible for developing service quality
    procedures catering to customers pre as well as
    post tour need
  • Responsible for resolving customer complaints
  • Initiators of the Seamless Customer Service
    initiative

38
  • THANK YOU
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