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Information Technology: Leading the Way to Performance Management

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Baldrige National Quality Program. 2007. Information Technology: Leading the Way to Performance Management ... your information, information technology, and ... – PowerPoint PPT presentation

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Title: Information Technology: Leading the Way to Performance Management


1
Information Technology Leading the Way to
Performance Management
Kendell Rice, Ph.D.
Senior Manager, Institutional Assessment

Global Consulting
Blackboard Inc.
2
Thesis
IT managers are encouraged to provide
pro-active leadership with an understanding of
the foundations of performance management and
evaluating technology supporting systems of
performance excellence.
3
Environmental Scan
  • Increasing Scrutiny at the Federal Level
  • Decreasing State Funding for Higher Education
  • SACS Required Evidence of Outcomes Assessment
  • Public Expectations ROI
  • Student Demand for Personalized Education

4
Baldrige National Quality Program
5
Baldrige Quality Criteria
  • Created in 1987 by U.S. Congress
  • - Malcolm Baldrige National Quality Improvement
    Act,
  • Public Law 100-107
  • - National initiative to help industry and
    service organizations
  • improve performance to become more
    competitive globally
  • Named after Malcolm Baldrige
  • - Secretary of Commerce from 1981-1987
  • Administered by the Baldrige National Quality
    Program (BNQA)
  • - under the National Institute of Science and
    Technology (NIST),
  • - a division of the United States Department of
    Commerce

6
Institutional Response
Performance Excellence
Baldrige Education Criteria for Performance
Excellence provides a framework and an assessment
tool for understanding organizational strengths
and opportunities for improvement and thus for
guiding planning efforts.
7
Institutional Response
Performance Excellence
  • An integrated approach to organizational
    performance management that results in
  • Delivery of ever-improving value to students and
    stakeholders, contributing to
    improved education quality and student learning
  • Improvement of overall organizational
    effectiveness and capabilities
  • Organizational and personal learning.

8
Excellence in Higher Education
9
Excellence in Higher Education
10
Excellence in Higher Education
11
Values-based Assessment
12
Core Values and Concepts
  • Systems Perspective
  • Visionary Leadership
  • Student-Centered Excellence
  • Organizational and Personal Learning
  • Valuing Employees and Partners
  • Agility
  • Focus on the Future
  • Managing for Innovation
  • Management by Fact
  • Emphasis on Results and Creating Value

13
(No Transcript)
14
The Education Criteria for Performance Excellence


  • POINTS
  • 1 Leadership 120
  • 2 Strategic Planning
    85
  • 3 Student, Stakeholder, and Market Focus
    85
  • 4 Measurement, Analysis, and Knowledge
    Management 90
  • 5 Workforce Focus

    85
  • Process Management
    85
  • Results 450

  • TOTAL
    1000

15
Measurement, Analysis, and Knowledge Management
(90 pts.)
4.1 Measurement, Analysis, and Improvement of
Organizational Performance How do
you measure, analyze, and then improve
organizational performance? (45 pts.)
a. PERFORMANCE Measurement Describe HOW your
organization measures, analyzes, aligns,
reviews, and improves STUDENT and operational
PERFORMANCE Through the use of data and
information at all levels and in all parts
of your organization?
16
Measurement, Analysis, and Knowledge Management
(90 pts.)
4.2 Management of Information, Information
Technology, and Knowledge HOW do
you manage your information, information
technology, and organizational knowledge?
(45 pts.)
Describe HOW you SYSTEMATICALLY use the results
of reviews to evaluate and improve PROCESSES.
17
Category 7 Results (450 pts.)
7.1 Student Learning Outcomes What are
your student learning results? (100 pts.)
7.2 Student- and Stakeholder-Focused Outcomes
What are your student-and
stakeholder-focused performance results?
(70 pts.)
7.3 Budgetary, Financial, and Market Outcomes
What are your budgetary, financial, and
market performance results? (70 pts.)
18
Category 7 Results (450 pts.)
7.4 Workforce-Focused Outcomes What are
your workforce-focused performance results? (70
pts.)
7.5 Process Effectiveness Outcomes What
are your process effectiveness results? (70 pts.)
7.6 Leadership Outcomes What are your
leadership results? (70 pts.)
19
North Central Higher Learning CommissionAcademic
Quality Improvement Project
20
AQIP Category Seven Measuring Effectiveness
  • Collection, storage, management, and use of
  • information and data at the institutional and
  • departmental/unit levels
  • Institutional measures of effectiveness
  • Information and data alignment with
    institutional needs
  • and directions
  • Comparative information and data
  • Analysis of information and data
  • Effectiveness of information system and
    processes
  • Measures
  • Analysis of results
  • Improvement efforts

21
SACS Standards
The institution identifies expected outcomes,
assesses whether it achieves these outcomes, and
provides evidence of improvement based on
analysis of the results in each of the following
areas 3.3.1.1 Educational programs, to
include student
learning outcomes 3.3.1.2 Administrative
support services 3.3.1.3 Educational support
services 3.3.1.4 Research within its
educational mission, 3.3.1.5
Community/public service
22
Commission on Colleges SACS
  • PRINCIPLES OF ACCREDITATION FOUNDATIONS FOR
    QUALITY ENHANCEMENT
  • SECTION 2 CORE REQUIREMENTS

    Section 2.12 The
    institution has developed an acceptable Quality
    Enhancement Plan and demonstrates that the plan
    is part of an ongoing planning and evaluation
    process.
  • The QEP describes a carefully designed
    and focused course of action that addresses a
    well-defined topic or issue's) directly
    related to enhancing student learning. Student
    learning is defined broadly in the context of the
    QEP and may address a wide range of topics or
    issues but, in all cases, the goals and
    evaluation strategies need to be clearly and
    directly linked to improving the quality of
    student learning. In order to ensure that the QEP
    is implemented, the institution integrates it
    into its ongoing planning and evaluation process.

23
Virginia Quality Award
http//www.spqa-va.org/index.html
24
National Consortium for Continuous Improvement
http//www.ncci-cu.org/
25
National Consortium for Continuous Improvement
http//www.ncci-cu.org/
26
Recommendations
  • Consider drivers for institutional performance
    documentation
  • Assess the institutions disparate data
    collection systems
  • Identify external standards to be achieved
  • Determine the Administrations motivation for a
    comprehensive assessment solution
  • Evaluate Outcomes Systems that have long-term
    potential to meet institution-wide assessment
    goals

27
Concluding Considerations
The Baldrige Criteria provide a comprehensive
approach to managing institutional assessment
goals.
Learn the fundamentals of learning outcomes
assessment and institutional effectiveness
through the Baldrige Criteria.
Assert your pro-active leadership in evaluating
Outcomes Systems that have potential to address
the institutions comprehensive assessment needs
that will meet external and internal expectations
in evaluating performance excellence.
28
Responses and Questions
Welcoming
Kendell Rice, Ph.D.
Senior Manager, Institutional Assessment
Global
Consulting Blackboard Inc. Kendell.Rice_at_blackboar
d.com
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