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Improving nonverbal communication skills

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Keep hands and elbows away from your body, avoid hand to face gestures, throat clearing, ... Can you guess the nonverbal body language the faces below are ... – PowerPoint PPT presentation

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Title: Improving nonverbal communication skills


1
Improving nonverbal communication skills
  • Prof. L. Meléndez
  • OMSY 3500

2
Elements of comunication
3
  • Nonverbal communication is the interpersonal
    process of sending and receiving information,
    both intentionally and unintentionally, without
    using written or spoken language.

4
  • Nonverbal signals play three important roles in
    communication
  • 1.Completes verbal message
  • 2. Reveals the truth
  • 3.Conveys information efficiently.

5
  • Facial expression reveals both the type and
    intensity of your feelings
  • Gesture and posture expresses both specific and
    general messages.
  • Vocal characteristics Tone, volume
  • Personal appearance grooming, clothing,
    accessories, style

6
  • Touch conveys warmth, comfort, and reassurance.
  • Time and space Used to assert authority, imply
    intimacy, and send other nonverbal messages.

7
Effective nonverbal communication
  • Eye behavior. Maintain direct, but continuous,
    eye contact. Dont look down before responding to
    a question, and be careful not to shift your eyes
    around.
  • Gestures Keep them spontaneous, unrehearsed, and
    relaxed. Keep hands and elbows away from your
    body, avoid hand to face gestures, throat
    clearing, fidgeting, and tugging at clothes. Work
    to minimize visible perspiration. Dont lick your
    lip, wring your hands, tap your fingers, or smile
    out of context.

8
  • Posture Assume an open and relax posture. Walk
    confidently, with grace and ease. Stand straight,
    with both feet on the floor, and sit straight in
    your chair without slouching. Hold your head
    level, and keep you chin up. Shift your posture
    while communicating, leaning forward and smiling
    as you begin to answer a question.

9
  • Voice Strive for a conversational style, while
    speaking at a moderately fast rate. Use
    appropriate variation in pitch, rate, and volume.
    Avoid speaking in a monotone. Avoid sounding
    flat, tense or nasal. Do your best to avoid ahs
    or ums, repeating words, interrupting or pausing
    mid sentences, ommiting parts of words, and
    stuttering

10
  • What message might you get if your boss smiles
    but looks away when you ask if youll be getting
    a raise this year?
  • Explain your interpretations of these nonverbal
    signals.
  • Would you be reluctant to hire a job candidate
    who stares intently at you through an entire job
    interview? Why or why not?

11
Can you guess the nonverbal body language the
faces below are communicating?
                                                  
                                                  
                         
12
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