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Body Language

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Body language does not lie; it reveals the real us. The Handshakes Ingredients of a Good Handshake Make eye contact and smile. Hold the person's hand firmly. – PowerPoint PPT presentation

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Title: Body Language


1
Body Language
  • http//www.getthejob.com.au/jobinterview/bodylangu
    age.htm
  • http//www.sideroad.com/Business_Etiquette/busines
    s-body-language.html
  • http//www.charlestonschoolofprotocol.com/N5_News_
    Detail.asp?pid68ID179
  • http//www.corporateicon.com/morearticlesbycorpico
    n.html

2
Why is body language so important?
  • Body language speaks louder than words.
  • When we communicate
  • 7 of the message comes from the words we
    use
  • 38 comes from the tone we use
  • 55 comes from our body language
  • Body language helps form the first impression
    that people have of us.
  • Body language does not lie it reveals the real
    us.

3
The Handshakes
4
  • Ingredients of a Good Handshake
  • Make eye contact and smile.
  • Hold the person's hand firmly.
  • Shake web-to-web, three times maximum.
  • Maintain constant eye contact.
  • Radiate positive aura.

5
Meanings behind handshakes
  • Controller A person extends his hand to you,
    web-to-web, and as soon as your hands are linked,
    he purposely maneuvers his hand onto the top.
    He's telling you he wants to be in charge.

6
Meanings behind handshakescontinued
  • Sandwich Use this one only with people you know.
    When you envelop another person's hands, you are
    invading their private space ... where you are to
    be only when invited. This handshake is also
    known as the politician's handshake ... which may
    be cause enough for most people to avoid it!

7
Meanings behind handshakescontinued
  • Dead Fish Imagine rubbing a scaly, dead fish in
    your hands ... and you got the picture. Your
    hands typically are wet for two reasons You are
    nervous or you have been holding a cold beverage
    in your right hand and move it to your left just
    before you shake hands. In either case, it is
    extremely unpleasant for the receiver. If you
    experience anxiety, wipe your hands on a napkin,
    the tablecloth or even lightly on your clothes.
    As for the beverage, use common sense.

8
Meanings behind handshakescontinued
  • Limp Fingers Women, far more than men, extend
    their fingers rather than their entire hand. It
    can be painful for the extender, when she is
    greeted by a man who shakes with his forceful
    grip. One of the ways to combat this syndrome is
    to always extend you full hand (never cup it)
    horizontally, even if your grip is light.

9
Handshake Blunders
  • Controller
  • Sandwich
  • Dead fish
  • Limp fingers Shaking the tips of the finger may
    be perceived as a lack of self confidence.
  • Energetic arm pump - Can sometimes be perceived
    as insincere.
  • Extending your arm with your palm facing down -
    This may be be seen as disrespectful.

10
Cultural variations in handshakes
  • In the U.S., the handshake is most often
    effusive. There are several pumps of the arm,
    and a strong grip delivers an unspoken message of
    confidence.
  • In France, one pump is considered sufficient, and
    the pressure is generally lighter.
  • A light, lingering handshake is generally more
    favored in Latin America, and to withdraw the
    hand too quickly could be interpreted as an
    insult.
  • In Japan, a formal bow usually precedes the
    handshake.
  • In India, men automatically shake hands, but
    businesswomen make the decision whether or not to
    extend their hands along with a vocal greeting.

11
Handshake video
  • http//www.youtube.com/watch?vZV_VpXVMVqw
  • (meeting Pepsi race car driver, Jeff Gordon)

12
Posture
13
Which posture shows more confidence?
  • Standing with
  • Stomach in
  • Chest out
  • Shoulders back
  • Head up
  • Stomach protruding
  • Shoulders drooping
  • Head forward
  • Slouching

14
Eye Contact
15
When the eyes say one thing, and the tongue
another, a practiced man relies on the language
of the first.
- Ralph Waldo Emerson
  • Make it and keep it! Not only does focused eye
    contact display confidence on your part, it also
    helps you understand what the other person is
    really saying verbally.
  • Good eye contact also shows you are paying
    attention to others. It plays a large part in
    conveying our interest in others.

16
Eye Contact When to Look
  • Begin as soon as you engage someone in a
    conversation. However, you may wish to start even
    earlier if you are trying to get someone's
    attention.
  • Continue it throughout the conversation.
  • Be sure to maintain direct eye contact as you are
    saying "good-bye." It will help leave a positive,
    powerful lasting impression.

17
Eye Contact Where to Look
  • An imaginary triangle
  • Imagine an inverted triangle in your face with
    the base of it just above your eyes. The other
    two sides descend from it and come to a point
    between your nose and your lips. That's the
    suggested area to "look at" during business
    conversations.
  • Socially, the point of the triangle drops to
    include the chin and neck areas. When people look
    you "up and down," it's probably more than
    business or a casual social situation they have
    in mind!

18
Eye Contact How long to Look
  • About 80 - 90 percent of the time.
  • Less than that can be interpreted as discomfort,
    evasiveness, lack of confidence or boredom.
  • When you stare longer, it can be construed as
    being too direct, dominant or forceful and make
    the other person uncomfortable.
  • It's okay to glance down occasionally as long as
    your gaze returns quickly to the other person.
  • Avoid looking over the other person's shoulders
    as if you were seeking out someone more
    interesting to talk with.

19
Smiles
20
  • Smiles show interest, excitement, empathy,
    concern they create an upbeat, positive
    environment.
  • Dont overuse your smile.
  • To gain and increase respect, first establish
    your presence in a room, then smile. It is far
    more professional than to enter a room giggling
    or "all smiles."

21
Good body language overview
  • Move smoothly
  • When introduced to someone, be aware of his space
  • Stand straight without slouching
  • Stand with your feet 4 to 8 inches apart facing
    the person with whom you are speaking.
  • Keep your arms at your side do not put your
    hands in your pockets, behind your back, on your
    hips or cross your arms.
  • Keep your chin parallel to the ground, do not
    lower your head or look at the ground
  • Nod your head in acknowledgment of what is said
  • Gesture with hands open
  • Sit up straight
  • Do not plop down into the chair

22
Decoding Body Language
based on the culture in the USA
  • Eye flash GREETING Head tilt EMPATHY
    Arms crossed DEFENSIVE,CAUTIOUS,
    UNINTERESTED Arms behind back THOUGHTFUL,
    RELAXED Arms akimbo YOU THINK YOU STAND APART
    FROM THE REST Body leaning forward INTEREST

23
Decoding Body Language
based on the culture in the USA
  • One hand clasping the lower arm INSECURE
    Legs/Ankles wrapped INSECURE note the feet
    are the most honest part of body Legs crossed,
    ankle on knee, hands clamped on horizontal leg
    STUBBORN, IMMOVABLE Hands clasped behind neck
    SUPERIORITY Hand clamped swiftly on to back of
    neck ANGRY

24
Decoding Body Language
based on the culture in the USA
  • Rubbing chin THINKING, UNDECIDED Rubbing
    back of neck UNSURE, DISBELIEF,
    DISINTEREST IN CONVERSATION
  • Rubbing
    cheek CONFUSED, NOT UNDERSTANDING Head
    scratch PUZZLED One-sided smile SARCASTIC

25
Decoding Body Language
based on the culture in the USA
  • Touching/Rubbing nose DISHONESTYGIVING YOU
    ONLY PART OF THE STORY, A "WHITE" LIE OR
    OUT-RIGHT LIE DOUBTFULTHINKS YOU'RE
    LYING Rubbing eye I DON'T SEE IT THAT
    WAY Unblinking gaze THREATENING One eyebrow
    raised SKEPTICAL Eyes closed while talking
    VERY SURE, NOT WANTING ANY OBJECTIONS

26
Decoding Body Language
based on the culture in the USA
  • Touching/Covering mouth SOMETHING TO HIDE
    One finger ear/neck scratch UNSURE Face
    leaning on hand BOREDOM OR TIREDNESS Rubbing
    forehead HEADACHE, SORELY IMPATIENT Jutting
    chin out DOMINANT POSTURING THREATENING
    Lifting chin very high DOMINANT POSTURING

27
Decoding Body Language
based on the culture in the USA
  • Adjusting man's shirt cuff or womans purse
    NERVOUS ANTICIPATION Rubbing hands
    together EAGER ANTICIPATION Tapping fingers,
    pen, foot IMPATIENT, AGITATED,BORED,
    CALCULATING Seated, hands on knees IMPATIENT
    OR READY TO LEAVE Slapping side of
    thigh repeatedly ANXIOUS TO LEAVE

28
Decoding Body Language
based on the culture in the USA
  • Resting palm on chin CRITICAL, CYNICAL AND
    NEGATIVITY
  • Rubbing around ears when giving a verbal
    response I DONT KNOW
  • Staring blankly at the floor DISINTERESTED IN
    THE CONVERSATION

29
Decoding Body Language
based on the culture in the USA
  • Rapidly nodding head IMPATIENCE, EAGERNESS TO
    ADD SOMETHING TO THE CONVERSATION
  • Slowly nodding POSITIVE INTEREST,
    COMPREHENSION
  • Rubbing collar NERVOUSNESS
  • Biting fingernails NERVOUSNESS
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