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Quality Circles

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Quality Circles By : Terri Spahr Overview What are Quality Circles? How Do Quality Circles Work? How Can They be Used in an Organization? Example and Activity ... – PowerPoint PPT presentation

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Title: Quality Circles


1
Quality Circles
  • By Terri Spahr

2
Overview
  • What are Quality Circles?
  • How Do Quality Circles Work?
  • How Can They be Used in an Organization?
  • Example and Activity
  • Problems with Quality Circles
  • Summary of History and Practices
  • Bibliography

3
What is a Quality Circle?
  • Voluntary groups of employees who work on similar
    tasks or share an area of responsibility
  • They agree to meet on a regular basis to discuss
    solve problems related to work.
  • They operate on the principle that employee
    participation in decision-making and
    problem-solving improves the quality of work

4
How Do Quality Circles Work?
  • Characteristics
  • Volunteers
  • Set Rules and Priorities
  • Decisions made by Consensus
  • Use of organized approaches to Problem-Solving

5
How Do Quality Circles Work?
  • All members of a Circle need to receive training
  • Members need to be empowered
  • Members need to have the support of Senior
    Management

6
How Can They be Used in an Organization?
  • Increase Productivity
  • Improve Quality
  • Boost Employee Morale

7
Real World Example
  • At Penn State University in 1983, a Quality
    Circle was formed by Professor Hirshfield, a
    Professor of East Asia History.
  • Selected 8 Students from a large lecture class
  • Resulted in increased involvement from the class

8
Team Exercise
  • Break down into teams of 6-8 people
  • Establish a leader and rules for your Circle
  • Have a brainstorming and problem-solving session
    to resolve the issue on the next slide

9
Team Exercise
  • A Collegiate class on Statistical Analysis has a
    total enrollment of 45 people.
  • Average attendance is 18 students
  • The class consists mainly of lectures
  • How can the professor of this class improve the
    quality of this course and increase student
    involvement?

10
Problems with Quality Circles
  • Inadequate Training
  • Unsure of Purpose
  • Not truly Voluntary
  • Lack of Management Interest
  • Quality Circles are not really empowered to make
    decisions.

11
Summary of History and Practices
  • Quality Circles were first seen in the United
    States in the 1950s
  • Circles were developed by Dr, Kaoru Ishikawa in
    Japan in the 1960s
  • Circles were re-exported to the US in the early
    1970s

12
Summary of History and Practices
  • 1980s brought Total Quality Management and a
    reduction in the use of Quality Circles
  • Quality Circles can be a useful tool if used
    properly

13
Bibliography
  • Cole, Robert E. 1999. Managing Quality Fads
    How American Business Learned to Play the Quality
    Game. New York, NY Oxford Press.
  • Aubrey, Charles A. 1988. Teamwork Involving
    People in Quality and Productivity Improvement.
    Milwaukee, WI Quality Press.
  • Foster, S. Thomas. 2001. Managing Quality An
    Integrative Approach. Upper Saddle River, NJ
    Prentice Hall.

14
Bibliography
  • Author Unknown. 1984. Quality Circles in the
    Community College online. Available online via
    http//www.ed.gov/databases/ERIC_Digests/ed353008.
    html
  • Author Unknown. 1994. Kaizen and Quality
    Circles online. Available online via
    http//sol.brunel.ac.uk/jarvis/bola/quality/circl
    es.html
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