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Unified Communications

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Unified Communications Ron Quartulli Westelcom Account Executive * * * * Purpose Provide an overview of Unified Communications: What is Unified ... – PowerPoint PPT presentation

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Title: Unified Communications


1
  • Unified Communications
  • Ron Quartulli
  • Westelcom Account Executive

2
  • Purpose
  • Provide an overview of Unified Communications
  • What is Unified Communications?
  • How does it work?
  • What are the benefits?

3
What is Unified Communications?
Voicemail
Cell/PDA
Email
Fax
  • Definition Unified Communications Systems
    converges voice, video, data and mobile
    applications. Customer have choices in how their
    communications collaboration software is
    delivered, managed and maintained. Some
    examples include
  • Find-me-follow-me
  • Call routing
  • Presence based communications

4
How does it work?
Communication Nervous System You are in the
center of the communications experience
  • Brings Together Multiple Business Communication
    Applications
  • Mobile Work Force
  • Home Office
  • Branch Offices to Enterprise Office

5
Real-time Dashboard
Unified Communications Demonstration
6
What are the benefits?
  • Allows workers to leverage multiple communication
    mediums (i.e. Voice, email, messaging, and video)
  • Can be used to tie customers closer to vendors
  • Allows workers conduct business across multiple
    workplaces
  • All your communications are available on every
    device and in every Microsoft office application.
  • Streamline end-user communications and increases
    efficiency and reduces costs.
  • When your on the road, your e-mail, calendar
    events address book go with you,
    automatically.

7
Statistics regarding the Benefits of UC
  • Organizations using Unified Communication clients
    saved an average of 32 minutes daily per employee
    because presence technology enabled staff to
    reach one another on the first try.
  • Use of Softphones resulted in an average savings
    of 1,700/mth in cell phone and long distance
    charges.
  • Organizations using unified messaging reported
    that employees saved 43 minutes per day from more
    efficient message management. Mobile workers
    saved 55 minutes per day.
  • Companies using Integrated Voice Web
    Conferencing reported a 30 reduction in
    conferencing expenses by making Integrated
    Conferencing capabilities available in-house and
    on-network. Average savings of 2,000/mth in
    travel costs

Source www.cisco.com - Oct 2008
8
Summary
  • We defined Unified Communications as the
    convergence of multiple communications media.
  • We showed how Unified Communications seamlessly
    ties together multiple communications systems.
  • Unified Communications offers business
    opportunities to improve enterprise efficiency
    and employee productivity.

9
  • QUESTIONS or COMMENTS
  • Thank You!!
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