Process Mapping - PowerPoint PPT Presentation

Loading...

PPT – Process Mapping PowerPoint presentation | free to download - id: 3bd4af-YmViO



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Process Mapping

Description:

Process Mapping John R. Grout Berry College Campbell School of Business Mount Berry, Georgia 30149-5024 jgrout_at_campbell.berry.edu Voice: (706) 238-7877 – PowerPoint PPT presentation

Number of Views:233
Avg rating:3.0/5.0
Slides: 27
Provided by: facultywe81
Category:
Tags: mapping | process

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Process Mapping


1
Process Mapping
  • John R. Grout
  • Berry College
  • Campbell School of Business
  • Mount Berry, Georgia 30149-5024
  • jgrout_at_campbell.berry.edu
  • Voice (706) 238-7877
  • Fax (706) 238-7854
  •  

2
Outline
  • Processes
  • Intro to process mapping
  • Why process mapping?
  • Process Attributes
  • Design emphasis
  • Process FMEA prerequisite
  • Complexity or difficulty
  • Who manages the process?
  • Caveats
  • More on process mapping

3
A definition of process
  • A collection of interrelated work tasks,
  • Initiated in response to an event
  • Achieving a specific result for the customer and
    other stakeholders of the process.

Source Sharp and Mc Dermott Workflow Modeling
2001
4
Processes
  • Customer recipient or beneficiary of result
    produced by the process.
  • Interrelated the completion of one task
    initiates the next task in the process.
  • A triggering event, which involves the customer,
    marks the start of the process.
  • Achieving the specific result for the customer
  • marks the end of the process.

5
Processes are supported by enablers
  • Workflow design
  • Information technology
  • Motivation and measurement
  • Human resources
  • Policies and rules
  • Facilities

6
Sub-processes
  • A process can be made up of processes, often
    called sub-processes
  • Defining the process and its boundaries depends
    on your perspective
  • The event that initiates a process could be part
    of a larger process.

7
Process vs. Task
  • Everyday usage no universal distinction
  • For our purposes
  • Processes involve more than one person,
    coordinated effort is required.
  • Tasks involve one person

Theory of ones Every process must be justified
-- why cant the result be achieved in one
activity, by one person, at one time?
Source Harrington, Business Process Improvement
Workbook
8
Process maps
  • A graphical presentation that document the tasks
    and other aspects of processes
  • Familiar version know as flow charting
  • Numerous formats or approaches exist
  • 2 versions of a process map are common
  • As-is the current state of the process
  • To-be the goal state of the process
  • Widely used. Not widely researched.

9
Process Mapping Basics
  • Arrows and Icons
  • Lots of approaches
  • Best for Medicine?

consult
consult
appt
consult
Phys- ical
Mammo gram
consult
Patient
General Practitioner
Phys- ical
appt
consult
Recv
Radiology
Mammo gram
appt
send
Dev- elop
appt
Consult
Sched/ orders
Surgeon
Sched/ orders
Hospital
Error 1
Pathology
Radiological Oncologist
Consult
Medical Oncologist
Consult
Physical therapist
10
Likely results of process mapping
  • Increased understanding of process,
  • Increase consensus about the process,
  • Increased visibility into the process.


Those who assume they know the process, without
having mapped it, will probably find surprises
when they map the process.
11
Dimensions of process mapping approaches
  • Level of detail
  • Multi layered (Nested or Hierarchical?)
  • Multiple types of flows
  • Shows hand-offs (organizational structure)
  • Icons
  • Logical operators
  • Flow time
  • User support information

12
Identifying risks and hazards Caveats
  • In some cases, it is easier for customers to
    define the business process because they are the
    only one who see it all. (Sharp McDermott)
  • From customers perspective, the process may
    often involve multiple sub-processes.
  • Optimal sub-processes will not result in optimal
    customer processes

13
Identifying risks and hazards Caveats
  • Optimization of sub-processes usually leads to
    suboptimization of processes
  • Sub-processes should be designed to contribute to
    global optimality.
  • Carefully crafted sub-optimal (inefficient)
    sub-processes will be required for optimal
    customer outcomes

Goldratt, The Goal, North River Press 1984
14
Process MappingFlowchart
  • Books on the subject
  • Galloway, Dianne (1994) Mapping Work Processes,
    Milwaukee, Wisconsin ASQ Quality Press.
  • Harrington, H. James, Esseling, Erik K. C., and
    Van Nimwegen, Harm (1997) Business Process
    Improvement Workbook New York McGraw-Hill.
  • Damelio, Robert (1996) The Basics of Process
    Mapping, Portland, Oregon Productivity Inc

15
Process MappingTop-Down Process Map
  • Sub-processes are listed under each major process
  • Minimal graphics could be text-only indenting
    sub-processes in an outline format

Books on the subject Wilson, Ray W. and Harsin,
Paul (1998) Process Mastering How to Establish
and Document the Best Known Way to Do a Job.
Portland, Oregon Productivity Inc.
16
Process MappingTop-Down Flow Chart
2
3
4
5
1
PSA test ordered
PSA test ordered
PSA test ordered
PSA test ordered
PSA test ordered
  • Subprocesses
  • Order Written
  • Entered in CPRS
  • Received in lab
  • Subprocesses
  • ID patient
  • Select proper equip
  • Draw blood
  • Label
  • Subprocesses
  • Report Received
  • Subprocesses
  • Telephone
  • Visit setup
  • Result
  • Subprocesses
  • Review
  • Centrifuge
  • Verify calibration
  • Run QC
  • Run sample
  • Report results
  • Enter in CPRS

DeRosier et al. joint commission Journal on
Quality Improvement (28)5 248-267.
17
Process MappingIDEF0
  • Pronounced eye-def zero
  • Meaning boxes and arrows

Source http//www.itl.nist.gov/fipspubs/by-num.ht
m
18
Process MappingIDEF0
  • Nested or Hierarchical Diagrams

Source FIPS 183 available at http//www.itl.nist.
gov/fipspubs/by-num.htm
19
Process MappingIDEF0
Books on the subject Federal Information
Processing Standards (FIPS)183 Integration
Definition for Function Modeling (IDEF0)
http//www.itl.nist.gov/fipspubs/by-num.htm Hunt,
Daniel V. (1996) Process Mapping How to
Reengineer Your Business Processes, New York
John Wiley Sons.
20
Process MappingSwimlanes
Books on the subject Sharp, Alec, and
McDermott, Patrick (2001) Workflow Modeling
Tools for Process Improvement and Application
Development, Boston Artech House. Frazier, Jane
C. (2001) Swimlane Process Mapping, Walnut Creek,
CA Frazier Technologies, Inc.
(www.fraziertech.com) Jacka, J. Mike and Keller,
Paulette J. (2001) Business Process Mapping
Improving Customer Satisfaction New York John
Wiley Sons.  
  • Flowchart superimposed on a grid
  • Grid rows are organizations, departments,
    functions, or individuals
  • Grid columns are chronological
  • Team or joint activities indicated by boxes

21
Process MappingSwimlanes Susans Lumpectomy
appt
consult
consult
consult
consult
Phys- ical
Mammo gram
Patient
General Practitioner
appt
Phys- ical
consult
Recv
Radiology
Mammo gram
send
Dev- elop
appt
appt
Consult
Sched orders
Surgeon
Sched orders
Hospital
Error 1
Pathology
Radiological Oncologist
Consult
Medical Oncologist
Consult
Physical therapist
22
Process MappingSwimlanes Susans Lumpectomy
Pre- admit
Surg- ery
Consult
Consult
treat
treat
Request report
Study report
Patient
General Practitioner
Radiology
Surg- ery
Surgeon
Error 1 caught by patient
Pre- admit
Surg- ery
Hospital
send
Pathology
Recv samp
Anal- yze
Type up
Radiological Oncologist

Error 2
Consult
treat
Plan treat
Medical Oncologist
Plan treat
Consult
Physical therapist

Error 2 caught By patient
Consult treat
treat
23
Process MappingValue Stream Mapping
Rother, Mike and Shook, John (1999) Learning to
See, Brookline, MA Lean Enterprises Institute
Inc. Tapping, Don, Shuker, Tom and Luyster, Tom
(2002) Value Stream Management Productivity
Press.
24
Process MappingValue Stream Mapping
Ordering and Scheduling info
Production task Inventory info
Includes information On elapsed time
25
Process MappingValue Stream Mapping
  • 24 icon set for lean manufacturing

26
Thank You! Questions?
About PowerShow.com