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4. Community Building, Facilitation, Mentoring, and Role Play Online


(USA Today, March 6th, 2000) Source: Roper Starch Worldwide for America Online ... Bookstores. Courseware Companies. The Media. How form a community... – PowerPoint PPT presentation

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Title: 4. Community Building, Facilitation, Mentoring, and Role Play Online

4. Community Building, Facilitation, Mentoring,
and Role Play Online
Dr. Curtis J. Bonk Indiana University CourseShare
.com http//php.indiana.edu/cjbonk cjbonk_at_indiana
So You want to Be A Flexible Learning Consultant
or an E-Moderator???
  • Berge Collins Associates
  • Mauri Collins and Zane L. Berge
  • http//www.emoderators.com/moderators.shtmlmod

You Must Understand how to Build Online
The Good Net
  • Theres an astonishing amount of warmth and
    human kindness from total strangers on the Net.
  • Psychologist Patricia Wallace, Univ of Maryland
  • E-mail has led me to correspond fairly regularly
    with cousins Id otherwise only see at
    funerals...E-mail has knit me more tightly into
    the fabric of my circle, not torn me out of it.
  • Elizabeth Weise, USA Today, Feb 22nd, 2000

The Bad Net...
  • Greater Internet use
  • lowered participation in family
  • Lower communication
  • Greater feelings of loneliness and depression
  • (Kraut, Patterson, Lundmark, Kiesler,
    Mukopadhyay, Scherlis, 1998, American

  • The Internet is unlike anything weve seen
    before. Its a socially connecting device thats
    socially isolating at the same time.
  • David Greenfield, Founder of the Center for
    Internet Studies (www.virtual-addiction.com),
    April 2000, The APA Monitor

The Ugly Net
  • Now we have Net abuse treatment centers
    springing up around the country
  • Kimberly Young, USA Today, Feb., 21, 2000
  • Web is heavily spiced with role-plays,
    deceptions, half-truths exaggerations.
  • Patricia Wallace, USA Today, Feb 21st, 2000 (The
    Psychology of the Internet, Cambridge Univ Press,
  • The more people use the Internet, the less time
    they spend with real people. And that situation
    has its problems.
  • Marilyn Elias, USA Today, 5D, Feb. 21st, 2000

Time For Two Quiz Questions…
If Stranded on a Island, Would you want the Net,
Phone, or Tube?
Stranded--Need Net, Phone, or Tube?
  • What adults would choose if stranded on an island
    and could only have one of the following? (USA
    Today, March 6th, 2000) Source Roper Starch
    Worldwide for America Online

Computer connected to the Web
When unable to access the Internet or forbidden
to go online, do you feel
  • A. Anxiety
  • B. Depression
  • C. Mood swings
  • D. Irritability
  • E. Insomnia
  • F. Panic attacks
  • G. Restlessness

How many hours per week do you currently spend
online (for nonessential purposes)?
  • Do you feel preoccupied with the Internet?
  • Have you ever used the Internet to escape
    situational difficulties?
  • Does Internet use disrupt your work or
    job-related performance?

Contact the Center for On-Line Addictions Netaddi
ction.com Dr. Kimberly Young, Univ of
Pittsburgh Caught in the Net (1998), John Wiley
and Sons
Online Depression
  • Either the Internet has changed, or people have
    learned to use it more constructively, or both.
    (per Robert Kraut, Psychologist, Carnegie Mellon)
  • Web Use Not Always a Downer A Study Disputes
    the Link to Depression Marilyn Elias, USA Today,
    Monday July 23rd, 2001, Section D. p. 1.

Im mad as hell and Im not going to take this
anymore!!! Network, 1976, shouted by Howard
Beale (Peter Finch)
  • Howard Beale We'll tell you anything you want to
    hear, we lie like hec.
  • Howard Beale You're beginning to believe the
    illusions we're spinning here, you're beginning
    to believe that the Web is reality and your own
    lives are unreal! You do! Why, whatever the Web
    tells you you dress like the Web, you eat like
    the Web, you raise your children like the Web,
    you even think like the Web! This is mass
    madness, you maniacs! ..., you people are the
    real thing, WE are the illusion!

  • Howard Beale Right now, there is a whole, an
    entire generation that never knew anything that
    didn't come out of this Web! This Web is the
    gospel, the ultimate revelation this Web can
    make or break presidents, popes, prime ministers
    this Web is the most awesome darn propaganda
    force in the whole godless world, and woe is us
    if it ever falls into the hands of the wrong
    people...And when the 12th largest company in the
    world controls the most awesome darn propaganda
    force in the whole godless world, who knows what
    stuff will be peddled for truth on this

Who am I Mad At???
  • Administrators
  • Colleagues
  • The Registrars Office
  • Students
  • Textbook Companies
  • Bookstores
  • Courseware Companies
  • The Media

How form a community…???
  • A learning community is a group of individuals
    interested in a common topic or area, who engage
    in knowledge related transactions as well as
    transformations within it. They take advantage
    of the opportunity to exchange ideas and learn
  • (Bonk Wisher, 2000
  • Fulton Riel, 1999)

Factors in Creating any Community
  • (1) membership/identity
  • (2) influence
  • (3) fulfill of indiv needs/rewards
  • (4) shared events emotional connections
  • (McMillan Chavis, 1986).
  • History, stories, expression, identity,
    participation, respect, autonomy, celebration,
    team building, shape group, Schwier, 1999)

Help Categorize the Degree of Online Community
(Chao, 1999)
  • (1) self-disclosures, time, energy
  • (2) refer to norms, rules, others
  • (3) give and receive info, express need, thank,
    criticize, suggest
  • (4) special stories, symbols, events, identify
    spiritual bonds

How Facilitate Online Community?
  • Safety Establish safe environment
  • Tone Flexible, inviting, positive, respect
  • Personal Self-disclosures, open, stories telling
  • Sharing Share frustrations, celebrations, etc
  • Collaboration Camaraderie/empathy
  • Common language conversational chat space
  • Task completion set milestones grp goals
  • Other Meaningful, choice, simple, purpose...

Web Facilitation???
More on How to Facilitate...
  • Find common ref pt--mission, purpose, need
  • Guide to negotiate/co-construct meaning
  • Establish some common practices or rituals
  • Hold regularly scheduled events--chats, tours
  • Create opportunities to contribute/develop
  • Apply course to lived experiences
  • Keep simple, give choice, build respect tension

Facilitation (Dennen, 2001)
  • High instructor presence
  • 11 student-instructor message ratio created low
    peer interaction
  • Participant-like IP facilitated peer interaction
  • Instructor modeling increased student messages
    meeting quality and content expectations
  • Modeling was more effective than guidelines
  • Deadlines motivated participation
  • Deadlines inhibited dialogue

Facilitation (Dennen, 2001)
  • Participation was higher when students had a
    clear goal extrinsic motivation to participate
  • Relevance has a positive effect on participation
  • Greater dialogue when shared perspectives
  • Fact-based qing strategies did not work well
  • Consistent, regular fdbk motivates students
  • Quantitative and qualitative guidelines

Facilitating Electronic Discussion
  • Have Students Initiate, Sign up for Roles
  • Provide Guidelines and Structure
  • Weave and Summarize Weekly
  • Be patient, prompt, and clear
  • Foster Role Play, Debate, and Interaction
  • Assign Due Dates, Times, and Points
  • Constantly Monitor, Converse not Dictate
  • Assign Buddies/Pals or Include Mentoring
  • Extend Beyond Class with Peers/Practitioners

Mentoring and Assistance Online
Twelve forms of electronic learning mentoring and
assistance (Bonk Kim, 1998 Tharp, 1993 Bonk
et al., 2001)
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1. Social (and cognitive) Acknowledgement
"Hello...," "I agree with everything said so
far...," "Wow, what a case," "This case certainly
has provoked a lot of discussion...," "Glad you
could join us..."
2. Questioning "What is the name of this
concept...?," "Another reason for this might
be...?," "An example of this is...," "In contrast
to this might be...,""What else might be
important here...?," "Who can tell me....?," "How
might the teacher..?." "What is the real problem
here...?," "How is this related to...?,, "Can
you justify this?"
3. Direct Instruction "I think in class we
mentioned that...," Chapter X talks about...,"
"Remember back to the first week of the semester
when we went over X which indicated that..."
4. Modeling/Examples "I think I solved this sort
of problem once when I...," "Remember that video
we saw on X wherein Y decided to...,"
"Doesn't X give insight into this problem in
case Z when he/she said..."
5. Feedback/Praise "Wow, I'm impressed...,"
"That shows real insight into...," "Are you sure
you have considered...," "Thanks for responding
to X...," "I have yet to see you or anyone
6. Cognitive Task Structuring "You know, the
task asks you to do...," "Ok, as was required,
you should now summarize the peer responses that
you have received...," "How might the textbook
authors have solved this case."
7. Cognitive Elaborations/Explanations "Provide
more information here that explains your
rationale," "Please clarify what you mean by...,"
"I'm just not sure what you mean by...," "Please
evaluate this solution a little more carefully."
8. Push to Explore "You might want to write to
Dr. XYZ for...," "You might want to do an ERIC
search on this topic...," "Perhaps there is a URL
on the Web that addresses this topic..."
9. Fostering Reflection/Self Awareness "Restate
again what the teacher did here," "How have you
seen this before?," "When you took over this
class, what was the first thing you did?,"
"Describe how your teaching philosophy will vary
from this...," "How might an expert teacher
handle this situation?"
10. Encouraging Articulation/Dialogue Prompting
"What was the problem solving process the teacher
faced here?," "Does anyone have a counterpoint or
alternative to this situation?," "Can someone
give me three good reasons why...," "It still
seems like something is missing here, I just
can't put my finger on it."
11. General Advice/Scaffolding/Suggestions "If I
were in her shoes, I would...," "Perhaps I would
think twice about putting these people into...,"
"I know that I would first...," "How totally
ridiculous this all is certainly the person
should be able to provide some..."
12. Management (via private e-mail or
discussion) "Don't just criticize....please be
sincere when you respond to your peers," "If you
had put your case in on time, you would have
gotten more feedback." "If you do this again, we
will have to take away your privileges."
Which of these 12 do you think are the most
prevalent on the Web? ____________________ _______
TICKIT Staff Mentoring (IU Study) (direct
instruction and explanations 0)
(Bonk, Ehman, Hixon, 2000)
The Internet is a Gigantic Writing Tool!!!
Why Write Online???
  • For current reflection
  • For later reflection
  • Foster depth…to think!!!
  • Integrate information
  • Nurture interaction on ideas
  • Communicate or problem solve
  • Share ideas

The Starter-Wrapper Activity
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Surface vs. Deep Posts
  • Surface Processing
  • making judgments without justification,
  • stating that one shares ideas or opinions already
  • repeating what has been said
  • asking irrelevant questions
  • i.e., fragmented, narrow, and somewhat trite.
  • In-depth Processing
  • linked facts and ideas,
  • offered new elements of information,
  • discussed advantages and disadvantages of a
  • made judgments that were supported by examples
    and/or justification.
  • i.e., more integrated, weighty, and refreshing.

(No Transcript)
What Writing Tasks Will You Use?
Sample Online Writing Tasks
  • Minute Papers, Pros and Cons
  • Starter-Wrapper
  • Coffee Shops and Cafes8 nouns…
  • Electronic Seances
  • Critical Friend Reflections
  • Structured Controversy or Role Play
  • Case-Based Discussions
  • Other Debates, Discussions Reading Reactions

What About Role Play???
Participant Categories
  • Wanderer/Lurker
  • Contributor/Participant
  • Mentor/Expert
  • Instructor
  • Seeker/Questioner
  • Starter-Wrapper
  • Starter/Mediator-Wrapper

Many Other Roles
  • Questioner
  • Mediator
  • Sage
  • Planner
  • Comic
  • Pessimist
  • Commentator
  • Optimist
  • Devils Advocate
  • Slacker
  • Judge
  • Summarizer
  • Advisor
  • Mentor
  • Coach
  • Organizer
  • Debater/Bloodletter

Activity Pick a Role Or Role Taking Task Name a
role missing from this sheet and discuss how you
might use it (see Bonks 28 roles)
So, what to do now?
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