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Lean Six Sigma in Federal Government

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Lean Six Sigma in Federal Government LSS Success Right Projects + Right People Managing Both FEB Symposium Jack Schrock, Lean/Six Sigma Program Manager – PowerPoint PPT presentation

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Title: Lean Six Sigma in Federal Government


1
Lean Six Sigma in Federal Government
  • LSS Success
  • Right Projects Right People
  • Managing Both

FEB Symposium
Jack Schrock, Lean/Six Sigma Program Manager FAA
Logistics Center, MMAC
April 7, 2009
2
Caution Entering the World of Lean/Six Sigma
  • Motorola Analog Cell Phones Perfection versus
    Market
  • LSS cannot save a flawed strategy (StarTAC,
    1996)
  • Lean/Six Sigma is more than just DMAIC
  • Continuous Improvement systems need to be
    integrated into the fabric of everyday business

3
What is Lean/Six Sigma - Elevator Speech
  • World-class Business And Customer-driven Change
    Strategy
  • Common Vision And Language Shared By All
  • A Powerful Data-driven, Knowledge-based
    Methodology
  • Empowering Teams
  • Best Problem-solving Tools
  • Utilizing And Developing The Best Talent
  • Achieving Targeted Business Results

4
Five Pillars of Organizational Excellence
  • Pillar I Process management
  • Pillar II Project management
  • Pillar III Change management
  • Pillar IV Knowledge management
  • Pillar V Resource management
  • All five must be managed simultaneously. Top
    managements job is to keep all of them moving
    ahead at the same time. To concentrate on one or
    two of them and let the others slide, is a
    surefire formula for failure.
  • Introduction to the Five Pillars of
    Organizational Excellence, H. James Harrington

5
The Focus on Projects
  • projects are the means by which Six Sigma
    converts knowledge into bottom-line results.
  • - Thomas Pyzdek, Quality Digest, Sept. 2000

The business perspective is that a Six Sigma
project is the agent of action that executes the
business strategy and returns the results. -
Gygi, DeCarlo, Williams, Six Sigma for
Dummies, pg. 288
6
Premise
  • Effective support of Lean/Six Sigma project
    activities and resources will

result in a successful Lean/Six Sigma program.
Projects
Governance
Methodology
Resources
7
LSS Critical Elements (MMAC Perspective)
8
LSS Managing Projects and People
Rewards
Communication
Project Team
Improve - Control
Analyze -
Define - Measure -
Active LSS Sponsor Mgrs.
Project Mgt. System
Skills / Training
Resources
9
Elements of Governance
Governance
Accountability
Participation
Predictability
Transparency
10
Accountability
  • Sponsor
  • Provides the "Burning Platform" and Vision
  • "Champion" and Management Responsibilities
  • ACTIVE Involvement Project Ownership
  • Guidance
  • Remove Roadblocks
  • Empowerment of Champions / Teams
  • Trust
  • Encouragement
  • Allow to Fail without Repercussions
  • Performance Measures
  • Team Guidance and Focus
  • Alignment to Business Plan
  • Focused on Results

Expectations
11
Participation
  • Steering Committee Meetings
  • Manage the System
  • Project Teams
  • Skills Development
  • Expansion to Workforce
  • Project Reviews
  • Project Progress
  • Solicit Guidance
  • Demonstrate Accountability

Sustainment
12
Predictability
  • Policies
  • DMAIC / LEAN
  • Data / Knowledge Based Problem Solving
  • Usage of Project Charter
  • Scope
  • Agreement Between Management and Employee
  • Rewards System
  • Encourage Participation of Current and Potential
  • Procedures
  • Toll Gate Reviews
  • Project Mining and Selection
  • Assignment of Personnel

Control
13
Transparency
  • Constant Communications
  • Communicate Expected Behavior
  • Up / Down
  • Across
  • Policies / Procedures
  • Knowledge Sharing
  • Advertise Success
  • Shared Learnings
  • Leverage Ideas / Solutions
  • Examples in Training

Communications
14
Summary Projects and People - Managing Both
  • Begin with the end in mind gt Successful Projects
  • Provide the resources commensurate with your size
    organization
  • MANAGEMENT DRIVEN

15
LSS Critical Elements
Workshop Greg Logan - FAA -
Workshop Mark Wagner - USPS -
16
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