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Travel Agents

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Travel Agents – PowerPoint PPT presentation

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Title: Travel Agents


1
Travel Agents Tour Operators in the EU in the
Context of Sustainable Management and Development
of TourismVilnius 19 November 2008
Lithuanian Tourism Association
Michel de Blust Secretary General
ECTAA www.ectaa.eu
2
  • 1. Introduction Who is ECTAA?
  • Travel agents and tour operators in
    Europe
  • 2. The legal framework with or without licence
  • The impact of the implementation of the services
    directive on travel agents tour operators
  • The package Travel Directive
  • 5. Passenger rights within the EU air rail
    road water
  • 6. Current trends in travel industry in the
    light of the financial crises

3
I. Introduction
  • Who is ECTAA?
  • Established in 1961
  • 31 Members in 29 European countries
  • Recognized trade organisation representing TA
    TO vis-à-vis EU Institutions in Brussels

4
I. Introduction (cont.)
  • Travel Agents and Tour Operators in Europe
  • Approximately 80.000 enterprises
  • Some 450.000 employees
  • 190 million package holidays sold in 2007
  • 29.000 IATA accredited agency locations
  • 149 million IATA tickets sold in 2007
  • Total turnover of the industry (2007) 280
    billion
  • Online turnover (est. 2007) 58 billion

5
2. The Legal Framework of TA TO
  • No specific rules in the EU Legislation
    concerning the access to the profession of TA
    TO
  • Obligation of compliance with EU law
  • Package travel directive 1 condition to
    practice as organiser the need for a financial
    guarantee to the benefit of consumers

6
2. The Legal Framework of TA TO (cont.)
  • EU Member States with a licensing system
  • France - Poland - Romania
  • Italy - Hungary - Slovakia
  • Portugal - Czech Republic - Bulgaria
  • Belgium - Austria - Malta
  • Ireland - Cyprus - Greece
  • Slovenia

7
2. The Legal Framework of TA TO (cont.)
  • EU Member States / countries without a licensing
    system
  • Germany - Sweden - Estonia
  • UK - Latvia - Lithuania
  • Netherlands - Norway - Switzerland
  • Luxembourg - Denmark - Finland

8
3. The Impact of the New Directive on Services
  • Directive 2006/123 will be of application as from
    28 December 2009
  • Applicable to all service suppliers including
    travel agents tour operators tour guides
    etc
  • Establishment (Art. 9, 10) vs. free provision of
    services (Art. 16)

9
3. The Impact of Services Directive (cont.)
  • Establishment (Art. 9 10)
  • Apply to all cases of permanent establishment of
    a business
  • Directive allows authorization schemes if (Art.
    9)
  • Schemes are non discriminatory
  • Justify by overriding reasons e.g. consumer
    protection
  • Proportionate
  • Criteria for obtaining authorization (Art. 10)
  • Non discriminatory
  • Justify by public interest (consumer protection)
  • Objective made public in advance
  • Transparent accessible

10
3. The Impact of Services Directive (cont.)
  • Free provision of services (Art. 16 to 18)
  • Apply to temporary provisions of services in
    another Member State
  • Host Member State must give free access free
    exercise of temporary services
  • Restrictions possible for public security, public
    health, environment protection reasons only
    (narrow interpretation)

11
4. Review of the Package Travel Directive
  • In 2007, the European Commission launched a
    consultation on the Package Travel Directive.
  • The results of the consultation show that
    stakeholders are in favour of the review of the
    Package Travel Directive.
  • Main issues that could be reviewed, but no
    certainty at this stage
  • Scope coverage of dynamic packages, of
    occasional organisers and of packages of less
    than 24 hours
  • Information requirements coverage of all means
    of information, not only of brochures and
    simplification of information requirements
  • Price variation possibly introduce more price
    flexibility for
  • tour operators

12
4. Review of the package travel Directive (cont.)
  • Liability in the performance of the contract
    clarification of the respective liability of the
    tour operator and of the retailer
  • Financial guarantee no support for an EU
    guarantee fund. Possible extension to other
    travel service suppliers.
  • Next steps the preparatory work on the review
    of the Package Travel Directive has started
  • Publication of a tender for a study on consumer
    detriment in the package travel sector, focusing
    in particular on dynamic packaging.
  • Impact assessment could take place in 2009
  • Proposal expected in 2010

13
4. Review of the Package Travel Directive (cont.)
  • In October 2008, proposal for a Directive on
    consumer rights
  • Consolidates 4 Directives on doorstep selling,
    unfair contract terms, distance selling, consumer
    sales of goods and guarantees.
  • Package travel contracts are only subject to the
    provisions on unfair terms
  • Other travel services contracts are fully
    subject to the proposal but are exempted from the
    right of withdrawal applicable to distance
    contracts.
  • Different rules applicable depending on the type
    of travel services contracts as well as on the
    type of contracts concluded.
  • ECTAA considers that all travel services must be
    subject to the same rules, to guarantee fair
    competition.

14
5.1. Passenger Rights Air transport
  • 4 applicable regulations
  • Regulations No 2027/97 and 889/2002 - Liability
    of carrier in case of delay, damage to / loss of
    luggage, passenger injury/death
  • Unlimited liability in case of injury/death
    (strict liability up to 100.000 SDR)
  • Regulation No 2111/2005 - Community blacklist of
    unsafe carriers
  • Information on the operating carrier
  • Refund/re-routing if carrier entered onto the
    blacklist

15
5.1. Passenger Rights Air transport (cont.)
  • Regulation No 261/2004 - Rights granted in case
    of disruptive events
  • Denied boarding, cancellation and delays -
    Refund / re-routing - Assistance (meals
    refreshments, accommodation) - Compensation
    250 - 600 except for delays
  • No compensation for cancellation in case of
    exceptional circumstances
  • Regulation No 1107/2006 - Rights of Persons with
    Reduced Mobility
  • No discrimination and assistance free of charge
    on board aircrafts and in airports

16
5.2. Passenger Rights Rail transport
  • Regulation No 1371/2007 entering into force Dec.
    2009
  • Liability of rail carrier in case of
    injury/death and loss of/damage to luggage
    Limited liability for injury/death up to 175.000
    units of account
  • Disruptive events if delay expected gt 1 hr
    Refund or
  • re-routing
  • - Compensation of 25-50 of ticket price unless
    refund
  • - Assistance (meals refreshments,
    accommodation)
  • Persons with Reduced Mobility
  • - No discrimination and assistance free of
    charge on board trains and in
    stations

17
5.3. Passenger Rights Bus/coach transport
  • Regulation proposal expected in December 2008
  • Liability of carrier in case of injury/death and
    loss of/damage to luggage unlimited liability
    for injury/death (strict liability up to
    220.000)
  • Only provision that applies also to occasional
    services!
  • Disruptive events cancellation and delays of gt
    2 hrs for trips of gt 3 hrs Refund or re-routing
  • - Compensation of 50 of ticket if no re-routing
  • provided Only for line services!
  • Persons with Reduced Mobility
  • - No discrimination and assistance free of
    charge on board bus/coach and in terminals

18
5.4. Passenger Rights Transport by sea
  • Regulation proposal in process of being adopted
  • Liability of carrier in case of injury/death and
    loss of/damage to luggage limited liability for
    injury/death up to 400.000 SDR (strict liability
    up to 250.000 SDR)
  • Regulation proposal expected in December 2008
  • Disruptive events delays - Assistance (meals
    refreshments)
  • - Refund or re-routing (if delay gt 2 hrs)
  • - Compensation of 25-50 of ticket and 100 if
    no re-routing/information provided
  • Persons with Reduced Mobility
  • - No discrimination and assistance free of
    charge on board carrier and in ports

19
6. Current Trends in the Travel Industry
International Tourism Arrivals (UNWTO)( of
changes over same period of the previous
year) Europe 07/06 4,9 08/07
1,7 Asia-Pacific 07/06 10,4 08/07
4,3 Americas 07/06 5 08/07 5,6 Africa
07/06 7 08/07 3,2 Middle East 07/06
14,5 08/07 17,3 2008 January - August
20
6. Current Trends (cont.)
  • Prospects for 2009 (UNWTO)
  • Economy downturn combined with financial crisis
    and decline of consumer confidence will affect
    tourism demand
  • So far, travel industry resisted better than
    other economic sectors (eg manufacturing
    distribution)
  • Further slow down is observed for the period
    Oct-Dec 2008
  • Growth in tourist arrivals for 2009 expected to
    be 0-2
  • Unlike previous crises, consumers still want to
    travel, but will travel less and spend less.

21
6. Current Trends (cont.)
  • Prospects (UNWTO)
  • Closer destinations, incl. domestic travel
    expected to be preferred as compared to long haul
    travel
  • VFR segment expected to me more resilient
  • Decline in average length of stay and
    expenditure
  • Destinations with favourable exchange rates will
    be preferred
  • The euro zone entered into recession (EUROSTAT
    14 Nov 08)

22
6. Current Trends (cont.)
  • Air Transport (IATA)
  • International airline traffic markets
    deteriorated significantly in Sep-Oct 2008
  • Passenger traffic slowed down strongly from
    Jul-Aug (RPK 1,3 08/07) and declined in Sep
    (RPK -2,9 08/07)
  • Most significant decline registered in Africa
    (RPK Sep 08/Sep 07 -7,8), Asia Pacific (RPK Sep
    08/Sep 07
  • -6,8), North America (RPK Sep 08/Sep 07 -0,9)
    and Europe (RPK Sep 08/Sep 07 -0,5)

23
6. Current Trends (cont.)
  • Air Transport (IATA)
  • Passengers load factors decreased by -1.5 in
    June, - 2 July and -3.5in Sep 08
  • IATA forecasts 5,2 billion net losses for 2008
    and 4,1 billion net losses for 2009
  • Oil prices (peak at 147/b in July)
    significantly affected airlines results
  • Recent decreases bellow 70/b will help airlines
    controlling operational costs in 2009.
  • Airlines are decreasing capacity (more aircrafts
    into retirement or parked)

24
6. Current Trends (cont.)
  • Business Travel (GEBTA) Major TMCs report
    reductions in Corporates travel budgets for 2009
  • UK DE FR SF CH NO SK Associations
    report average up to good booking trends for
    winter 2008 but forecast decreases in 2009.
  • Upmarket segments (e.g. cruises) apparently less
    affected
  • BSP (08/07) - decrease in UK (-2,9 Sep)
  • - stability in DE (1 Sep)
  • - stagnation in FR (0.5)
  • - decrease in SF (-10 Oct)

25
Thank you for your attention For more
information about ECTAA www.ectaa.eu
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