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ASEE April 6, 2004


PMI Dallas Chapter. PMP Forum (2003-03-15) 4. Business Drivers (Cont. ... PMI Dallas Chapter. PMP Forum (2003-03-15) 8. Sixteen Hard Truths (From Tom ... – PowerPoint PPT presentation

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Title: ASEE April 6, 2004

ASEEApril 6, 2004
Working with a Global Team Presented by Jerry
L Miller, PMP
  • Business Drivers
  • Types of Relationships
  • Sixteen Hard Truths (Tom Peters)
  • Challenges of Global teams
  • Measuring Results
  • Helpful Tips
  • Q A

Business Drivers
  • Reduced Costs
  • Save Company Money
  • Clients Demand it
  • Around the Clock Coverage
  • Monitor/Develop systems 24x7
  • Able to Solve Problems 24x7

Business Drivers (Cont.)
  • High Level of Process Maturity
  • Talented/Motivated Individuals

Types of Relationships
  • Supplier Agreement Management
  • Staff Augmentation

Sixteen Hard Truths (From Tom Peters)
  • From Article by Tom Peters Sixteen Hard Truths
  • "Off-shoring" will continue the tide cannot be
  • Service jobs are a bigger issue than
    manufacturing jobs, by an order of magnitude.
  • The automation of business processes is as big a
    phenomenon in job shrinkage as off-shoring.
  • We are in the middle of a once every hundred
    years' (or so) productivity burst -- which is
    good for us in the long haul.

Sixteen Hard Truths (From Tom Peters) Cont.
  • Job churn is normal and necessary The more the
    better ... long haul.
  • Americans' "unearned wage advantage" could be
    erased permanently. ("There is no job which is
    America's God-given right anymore." -- Carly
    Fiorina, Hewlett-Packard)
  • The wholesale, upscale entry of 2.5 billion
    people (China, India) into the global economy at
    an accelerating rate is almost unfathomable.
  • Big Companies are off-shoring/automating almost
    exclusively in pursuit of efficiency and
    shareholder value enhancement. (This is not new
    or news.)

Sixteen Hard Truths (From Tom Peters) Cont.
  • Big companies do not create jobs, and
    historically have not. (Big companies are not
    "built to last" they almost inexorably are
    "built to decline.")
  • Job creation is entrepreneurially led, especially
    by a small number of "start-ups" that become
    growth companies (Microsoft, Amgen et al.) hence
    entrepreneurial incentives including low capital
    gains taxes, high RD supports are a top
  • Primary and secondary education must be reformed,
    in particular to underscore creativity and
    innovation -- the mainstays of high-value added
    products and services. Children should be
    nurtured on risk-taking, with a low expectation
    of corporate cosseting.
  • Research universities must be vigorously

Sixteen Hard Truths (From Tom Peters) Cont.
  • National/global protection of intellectual
    capital is imperative.
  • All economic progression is a matter of moving up
    the "value-added chain." (This is not "management
    speak" Think farm to factory to RD lab.)
  • Worker benefits (health care, re-training
    credits, pensions) should be portable, to induce
    rather than impede labor mobility.
  • Workers have the ultimate stake. They must
    "re-imagine" themselves -- take the initiative to
    create useful global skills, not imagine that
    large employers or powerful nations will protect
    them from the current (and future!) labor market

Challenges of Global teams
  • Communications
  • Language/Accents
  • Time Zone Differences
  • Different Cultures
  • No Face to Face Time
  • Delays for Answering Questions

Challenges (Cont.)
  • Team Building
  • Difficult Due to Physical Distance
  • Negative Attitude
  • Training

Challenges (Cont.)Change Curve
Measuring Results
  • Not an Exact Science
  • Measure Cost Savings
  • Direct Costs
  • Indirect Costs

Measuring Results (Cont.)
  • Productivity
  • Meeting Commitments
  • Consulting Time
  • Quality
  • Work Product Reviews
  • New Application Defects

Helpful Tips
  • Communication
  • Set Time Limits/Targets for Responses
  • For Conference Calls
  • Have Good Connection
  • Encourage Participation
  • Ask for Clarifications
  • Ask for the Point to be Repeated

Helpful Tips (Cont.)
  • Solving Cultural Differences
  • Cultural Diversity Training
  • Understand/Discuss the other Culture

Helpful Tips (Cont.)
  • Be Patient
  • Keep Communications Open
  • Utilize Appropriate Measures

What Can Go Wrong?
  • Team Morale
  • Lower Productivity

Questions ?
Presenter Background
  • Jerry L. Miller, PMP is a project manager in the
    IT industry. He has over 15 years experience in
    the industry and over 4 years as a project
    manager. He has been a project manager for both
    development projects as well as production
    support projects. His Project Management
    Experience covers both Web based/Client Server
    environments as well as mainframe environments.
    Mr. Miller has been the project manager on two
    different global teams over the past three years,
    working with team member from Chennai, India.
    Mr. Miller is currently a Metrics and PM SME in
    his Organization which was recently assessed at
    CMMI Level 3.
  • Mr. Miller received His project management
    professional certification from the Project
    Management Institute in 2002.
  • Mr. Miller is based in Plano, Texas. He enjoys
    bowling, stock car racing, softball, volleyball,
    camping and watching his two children grow.