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Digital Government:

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Digital Government. Founded in 1989 by the Democratic Leadership Council. 501 (c) (3) ... Citizens will expect the same performance from government. ... – PowerPoint PPT presentation

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Title: Digital Government:


1
Digital Government From Information to
Integration
Robert Atkinson Vice President and
Director, Technology New Economy
Project Progressive Policy Institute www.ppionline
. Presentation to the 2001 E-Gov Conference,
Washington, DC
2
The Progressive Policy Institute
  • Founded in 1989 by the Democratic Leadership
    Council
  • 501 (c) (3)
  • Mission is to define and promote a Third Way
    progressive politics for the Information Age
  • An alternative to the liberal impulse to defend
    the bureaucratic status quo and the conservative
    bid to dismantle government

3
Related PPI Reports
  • Breaking Down Bureaucratic Barriers The Next
    Phase of Digital Government
  • Digital Government The Next Step to
    Reengineering the Federal Government
  • The Best States For E-Commerce
  • The Revenge of the Disintermediated How the
    Middleman is Fighting E-Commerce and
    Hurting American Consumers
  • The Failure of Cyber-Libertarianism The Case
    for a National E-Commerce Strategy

4
Benefits of Digital Government
  • Reduces Costs to Government and Citizens
  • Improves Quality and Accessibility (on-line, not
    in line)
  • Helps Create A Digital Economy

5
Reduces Cost
6
Improves Quality - Online, Not In Line
  • Consumers expect anytime, anywhere,
    on-my-schedule service.
  • Citizens will expect the same performance from
    government.
  • One study of on-line professional licenses found
    that the vast majority of participants preferred
    this channel.

7
Spur Ubiquitous Adoption of Digital Technologies
  • Unless telephone-like ubiquity can be reached,
    large scale societal transformation will prove
    impossible. (David Moschella, Waves of Power)
  • Were not there yet.

8
Three Phases of Digital Government
  • Phase 1 Information 1993-1998 Passive sites
    providing brochure-ware (Whitehouse.gov goes
    live in 1993)
  • Phase 2 Transactions 1998-200? Started as
    downloading forms moving to completing forms
    on-line.
  • Phase 3 Integration 200? Web sites designed
    around citizen needs, not government agencies,
    programs and acronyms.

9
E-gov is not about building web sites. Its about
using the web to transform government.
10
Customer Focused, Integrated Government Were
not there yet
  • Too often agencies provide what they are
    interested in, not what the user is interested
    in. Do people really want to see press releases?
  • Too often agencies view their mission as
    promoting their services, rather than solving
    problems. People want to access all solutions.
  • Too often web site portals are unfriendly.

11
What about EDA, DOI, and other agency programs?
12
Why is a new HHS grant program important to me?
13
How about other business development programs?
14
What Should Integrated Digital Government (IDG)
Look Like?
  • Joined-up problems need joined-up solutions.

    Tony Blair
  • We need to conceive of e-gov as pure-play
    e-gov.
  • If we created government in the digital age, it
    wouldnt look like the government we have now.
    We have migrated old-economy government onto the
    Internet, instead of using the power of the Web
    to create a new kind of government.


15
Principles For Creating IDG
Smart e-government should be focused on one goal
helping citizens solve problems, not merely
delivering same old services through a new
medium. Most people are not interested in which
government agency, or even which tier of
government, is responsible.

16
Principles (cont.)
1. Design websites based on consumer needs
A) Topics (e.g., Australia is
designing site for parents whose
children are starting school, contains
information on term dates, immunization
requirements, after-school care and statistics to
help choose the right school, as well as to
enroll and pay school levies online.) B) User
Groups (e.g. workers.gov seniors.gov)
17
Customer Focused, Integrated Government Were
Not There Yet We Remain in an Agency-Centric
World
To date, customer-focused has mostly meant
putting a myriad of links on one web page.
Its as if government is saying were customer
focused, weve published an easy- to-use
directory of all our individual agency-centric
programs. Web links dont constitute
integration.
18
Principles (cont.)
2. Create inter-governmental-sites.
19
Principles (cont.)
3. Dont think web directories constitute
joined-up government.
20
(No Transcript)
21
Principles (cont.)
4) Allow users to personalize pages.
22
(No Transcript)
23
12 Key Principles for Implementation of Digital
Government
  • Think Customer, Not Government
  • Reinvent Government, Dont Simply Automate It
  • Set an Ambitious Goal
  • Invest Now to Save Tomorrow

24
12 Key Principles for Implementation of Digital
Government (cont.)
  • 5) Focus on Digital Transactions Between Citizens
    and Government
  • 6) Make Government Application Interoperable with
    Commercial Ones
  • 7) Pass on a Portion of the Savings From
    Electronic Transactions Back to the Citizens
  • 8) Promote Access to Information on the Internet,
    Do Not Restrict It

25
12 Key Principles for Implementation of Digital
Government (cont.)
  • 9) Respect the Rights of Americans for
    Information Privacy
  • 10) Online Access to Government Should Not
    Eclipse Traditional Means
  • 11) Federal Efforts Should Complement, Not
    Duplicate Private Sector Efforts
  • 12) Take Action Now, and Learn From Mistakes

26
What Are the Barriers?
  • Technology is not the barrier. Nor are issues of
    authentication, privacy and security issues.
  • Cultural, institutional, and political factors
    are the major barriers to faster progress toward
    digital government.

27
Impediments to Faster Progress Toward Digital
Government
  • Lack of Political Support No Top-Level Agency
    and Government-wide Leadership
  • Lack of Funding and Flexibility
  • Agency Centric vs. Customer Centric
  • Lack of Competitive Pressures Forcing Change

28
Barriers II
  • 1) DG requires shift from bureaucratic
    government to customer-oriented government.
  • 2) DG requires shift from stove-pipe organized
    government to cross-cutting government.
  • 3) DG requires the leadership for it to shift
    from IT staff to elected officials and agency
    heads.

29
Barriers III
  • 4) DG requires that it not be viewed as a
    technical issue, but as a strategic, reinventing
    government issue. (English, not acronyms GITS
    FACNET EBT ACES EFT GWAC FARA)
  • 5) DG requires investments now, in in order to
    save money in the future.
  • 6) DG requires bipartisan support.

30
Its Hard to Give Up Control
  • Customer-centered e-government requires a
    fundamental change in outlook on the part of
    government, with the focus being placed on the
    needs of citizens/customers.
  • Customer-centered e-government requires moving
    from separate departmental websites to a seamless
    Internet presence, organized around the
    citizens needs. To make this work,
    integration must occur not only between
    agencies at the same level of government, but
    also between different tiers of government,
    and with the private sector.

31
  • WWW.PPIONLINE.ORG
  • Rob Atkinson
  • Ratkinson_at_dlcppi.org
  • (202) 608-1239
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