Right Item, Right Time, Right Place, Every Time... Best Value Solutions For America's Warfighter

1
MEO Monitoring Governance A-76
Conference November 17, 2006
DODs Document Solutions Provider
2
Agenda

• Intro Who is DAPS?
• A-76/MEO Background
• Continuing Government Activity Board
• Award Term Review Board
• Evaluation Structure
• Results
• Lessons Learned

3
Who is DAPS?

• Worldwide Enterprise
• 191 Facilities (32 Overseas) / 10 Countries
• 1K Civilian/Contractor Personnel
• 600K Orders Annually - 70 Outsourced
• 352M FY06 Annual Sales 57 Classified/Sensitiv
  e

97 Customer Satisfaction Rating
Moving the DoD Toward Automation
Bulk Printing Warehousing
On-Demand Output
On-Line Services
4
Dynamic Transformation Toward Automation
A New CRM Culture

• Migration of DAPS Portfolio of Capabilities
• A provider of information management capabilities
  
• Embedded with the customer to clearly understand
  requirements
• Flexible agile to conform to customer demands
  while leading them to electronic solutions

Online Access
104 Increase
On-Line Services
Equipment Management Document Automation
Traditional Bulk Printing
On-Demand Output
64 Decrease
59 Decrease
Offset Printing
BWProduction
Government Printing Office
B/W Workload
5
DAPS Facilities Wide Spread Scope
BANGOR
GREAT LAKES
WA
MT
MN
N.D.
OR
MN
VT
NH
S.D.
ID
WI
MA
WY
NY
CT
I
RI
PHILADELPHIA
IA
PA
NE
I
NJ
IL
NV
OH
WV
DC MD DEL
UT
WASHINGTON
IN
WV
CA
CO
MO
VA
KS
VA
KY
NC
TN
NORFOLK
AZ
AR
OK
SC
NM
MS
AL
GA
LA
SAN DIEGO
TX
JACKSONVILLE
PENSACOLA
FL
OKLAHOMA CITY
6
Background

• Announcement Letter to Congress Aug 1999
• Scope - CONUS Production Facilities
• Solicitation Mar 30, 2001 Closed Sep 6, 2001
• Decision for MEO Announced Jan 18, 2002
• Performance Period FY03 - FY09
• 2 Option Years Based on Performance
• Jan 02 Sept 02 Change
• CONUS Sites 225 145 35
• FTE In Scope 918 674 27
• Audited Annual Savings 43M

7
Continuing Govt Activity (CGA) Board

• On-Going Assessment of MEO Performance
• Start on the First Day of Performance
• Purpose, Duties, Structure and Evaluation
  Approach Laid out in CGA Team Charter
• Members
• Chair Director, DAPS
• Team Members - Corporate Division Directors and
  Others
• Advisors Legal and Contracting Officer
• Performance Monitors Provides Data
• MEO Program Manager Provides Data and Departs
• Guests DLA Sourcing Office and Others
• Adjust Dependent On Outcome of Post MEO Audit
• Quarterly Data Distributed / Quarterly Meetings

8
Award Term Review Board (ATRB)

• Determination Process for Exercising Option Years
• Described in PWS
• Reviews Performance and Recommends to ADO
• Award Determining Official (ADO) Director, DAPS
• Purpose, Duties, Structure and Evaluation
  Approach Laid out in Award Term Plan
• Part of Letter of Obligation (LOO)
• Members
• ATRB Chair Contracting Officer
• ATRB Board Members Internal and External to
  DAPS
• Performance Monitors Provides Data and Departs
• MEO Program Manager Provides Data and Departs
• Quarterly Data Distributed / Annual Meetings

9
Evaluation Structure
Step 1 Cost Gate
10
Results

• MEO Performance Period FY03 - FY09
• Cost
• FY Below Target
• 03 0.9M (Audited by J-308)
• 04 2.8M
• 05 7.8M
• 06 5.4M
• Total 16.9M
• Performance
• Exceeds All Automation and Performance Metrics

11
Lessons Learned

• Clearly Establish Governance Structure Up Front
• Identify Clear, Practical Acceptable Performance
  Level (APL) Goals Metrics
• Ensure that you have a Practical Tracking Method
• Ensure that the CGA Gathers Independently
• Build in Checks and Balances Secondary Data,
  Spot Audit
• MEO May Collect Their Own Data
• Adjust Dependent on Post MEO Audit
• Communicate APL Goals Metrics to MEO
• Cant Pull in One Direction Unless Destination is
  Understood
• Regular Progress Updates
• Monitor and Adjust On a Set Schedule
• Keep up the Focus - Dont Wait for Failure

12
Questions?
What are you doing to save time and money?