Does Asking the Impossible Improve Employee Performance

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Does Asking the Impossible Improve Employee
Performance?

• Learn Keys to Improving Performance

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A Story Of a Small Company Team

• A small company had a staff team that was
  dedicated to their work, but challenged by their
  manager/business owner. His expectations were
  high but his ability to communicate effectively
  about expectations low. Instead of clearly
  communicating what tasks needed to be completed
  in advance he would outline tasks at the last
  minute without enough time left to complete the
  job in a quality way. The staff felt that they
  had to get the job done, that there wasnt any
  option. They bent over backwards, worked extra
  hours, came in on days off to complete the work.
  And, despite new tasks being thrown in along the
  way they completed the work. And as quickly as
  it was done the next unreasonable task was on the
  table. There was no acknowledgement that they
  had gotten an impossible job done, just the high
  expectation for the next.

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Bent Over Backwards

• They bent over backwards, worked extra hours,
  came in on days off to complete the work. And,
  despite new tasks being thrown in along the way
  they completed the work. And as quickly as it
  was done the next unreasonable task was on the
  table. There was no acknowledgement that they
  had gotten an impossible job done, just the high
  expectation for the next.

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What happens to your workforce when you fail to
acknowledge or thank them?

• Work forces decrease performance. Research on
  worker performance has consistently indicated
  year after year that money is not the number one
  motivator for staff, but rather social praise,
  success, acknowledgement rate higher. When
  business owners and leaders demand, demand,
  demand and never acknowledge that the staff met
  deadlines went above and beyond is demoralizing
  to staff. Staff become frustrated that no matter
  how hard they work it is never acknowledged.
  Frustration leads to anger and they wonder why
  they continue to work so hard.

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Simple steps can be taken by managers and owners
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1. Set reasonable goals
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2. Agree with staff what is doable
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3. Empower staff
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4. Acknowledge staff through thank yous and
recognition

• improve the workplace environment and overall
  work performance. Having a positive, engaged
  workforce improves the bottom line.

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Fully Engaged Workforce

• Using an effective employee performance
  improvement system is another strategy for
  developing a fully engaged workforce. Staffs
  that meet with their manager in a positive
  improvement system are responsive to manager
  coaching and feedback. When coming out of an
  environment that has not been positive or
  acknowledging managers will need to build trust
  and rapport.

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Employee Performance Improvement System

• The employee performance improvement system works
  with employees to develop a goal plan to improve
  performance and focus on top goals for the
  company. Managers shift their management
  approach to one of coaching staff. This shift
  begins a full company culture shift. A positive
  engaged employee work culture improves overall
  business results. The benefits to the
  organization are tremendous.

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The employee performance improvement system
involves
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1. Performance improvement planning workshop
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2. Manager training in coaching skills
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3. Plan review with manager
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4. Online tracking of goals and goal progress
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5. Monthly coaching with manager, scoring of
goals and review of goals.
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Improved

• This results in increased performance
  productivity and results. It also results in
  decreased stress around performance appraisals
  through the monthly coaching process.

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Monthly coaching gives managers an opportunity to

• provide regular feedback, appreciation and
  acknowledgement. Teams become highly productive
  and responsive.

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Investing in staff

• Is an investment in the organization, the company
  results and ultimately the bottom line.

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Learn How to Shift to a Performance Improvement
System

• www.performanceimprovementsystem.com

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Learn More

• To Learn More About the Employee Performance
  Improvement System visit
• Compass Rose Consulting
• www.performanceimprovementsystem.com
• Donna Price
• dprice_at_compassroseconsulting.com
• 973-948-7673