Screaming at Work: Not Okay - PowerPoint PPT Presentation

View by Category
About This Presentation
Title:

Screaming at Work: Not Okay

Description:

Employees screaming at work disrupts the workplace and fosters a negative work environment. Business leaders and managers need to use effective strategies with screaming employees. – PowerPoint PPT presentation

Number of Views:507

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Screaming at Work: Not Okay


1
Screaming at Work is Not An Acceptable Behavior
  • Real World Leadership Institute

www.RealWorldLeadershipInstitute.com
2
Screaming at work is not the correct strategy for
dealing with conflict
3
Whether you are a manager or an employee,
screaming is
  • just not the right approach to deal with your
    boss, your co-workers or your employees

4
When managers take on a screaming approach, then
employees think that screaming is okay.
  • But overall screaming just is not good for
    business.

5
What do customers think when they are at the
counter waiting to purchase your
  • high quality services or products and they find
    that the employees are have an out and out
    screaming match?

6
It really doesnt even matter what the topic is.
  • The customer feels uncomfortable.
  • What should they do? Do they say excuse me?

7
Or do they wait patiently for the match to end,
  • or perhaps they just leave their items on the
    counter and walk out

8
What happens to the customer after they leave
your business?
  • Are they speaking highly of your customer
    service?
  • Do they want to return or do they feel a new
    service provider --- your competition

9
When there is fighting at work it decreases your
business effectiveness
10
There is an impact on the customers and there is
a detrimental impact on your staff and managers
11
For staff, they feel angry, uncomfortable, hurt
and possibly many other emotion
12
There is an impact on their work performance as
well and it is a negative impact
13
They may even feel depressed and/or helpless
  • that they are powerless to change the environment
    and make it a good place to work

14
For managers, if they are the screamer,
  • they may actually feel fearful and be dealing
    with their fears as a manager with loud outbursts

15
The manger may also feel helpless as they have
created
  • a pattern of behavior that they are unsure how to
    change

16
Screaming behaviors do need to be changed by both
managers and employees
17
For employees, managers/leaders need to give
staff alternatives through coaching and
  • training they must teach new behaviors and coach
    staff on how to make needed changes

18
Boundaries of acceptable behaviors should be
outlined for staffs
19
For managers, business owners and leaders take on
the responsibility to
  • recognize the impact of this behavior and seek
    out resources to make necessary changes

20
They too, can outline boundaries of acceptable
  • behavior for managers and let them know that
    screaming is not acceptable

21
The impact of terminating employees and managers
is severe
  • It is worth investing in coaching and training
    to make changes in behavior

22
Good coaching combined with training can have
dramatic impacts on these types of behaviors.
  • Through this combination new skills can be
    learned and then practiced

23
Creating a coaching culture can be the long term
goal
24
By teaching managers how to use coaching skills
to work
  • with staffs over controlling, screaming, and
    disempowering will all be addressed

25
Managers will take a new approach that is focused
on employee empowerment and
  • engagement, increased innovation and a
    collaborative team environment

26
The results are happier employees and manager
  • ultimately your company becomes a good place to
    work

27
Additional positive results occur as well,
  • increases in innovative ideas are shared,
    collaborative problem solving and more.

28
For More Strategies
  • www.RealWorldLeadershipInstitute.com
About PowerShow.com