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Introducing

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Outlook Web Access... IMAP 4 users or remote access w/ synchronization. Outlook Express. UC Client Manager. CTI Functionality anywhere, anytime. UC Client Manager ... – PowerPoint PPT presentation

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Title: Introducing


1
Introducing
2
Value Proposition
Does your company have internet access?
Why?
Answer To improve communications with
customers, suppliers and employees!- Increase
efficiency, lower costs and increase revenue!
3
Value Proposition
Would your company invest in a messaging
solution that cant today, and wont tomorrow,
integrate with your network, e-mail or the
internet
4
Value Proposition
  • The cost of change is very high for an
    organization!
  • Current Investment (phone system, and email)
  • Deployment
  • User Training
  • Invest in a solution that solves your
    communication needs with minimal change today,
    and allows you to migrate cost effectively as
    yours needs grow over the next 2-3 years!
  • Organizations large and small are looking for
    technology evolution vs. revolution!

5
Unified Communication Platform
A communication solution designed on a building
block architecture! It works with your existing
infrastructure and migrates to support greater
functionality as your organizational needs evolve
and grow!
Mobile TelephonesPDAs And WEB Access
  • Address your immediate needs
  • Manage growth
  • Size
  • Infrastructure
  • Cost effective add-ons
  • Manufacturer independent(Telephony and e-mail
    integration)

Text ReaderSpeech directory Auto attendant
Wireless
Speech
MessagingPrinting
Unified Communications
Fax services
Unified MessagingE-mail Notification
E-mail Integration
Desktop Call ControlCRM Integration
Desktop integration
Voice mail / AA/ Call RoutingCaller ID/DNIS
Audiotex / etc.
Better voice mail
6
Provides Current Needs
  • Designed to work with current e-mail
  • Microsoft Exchange 5.5/ 2000
  • Lotus Notes Release 5.01 above
  • Novell GroupWise 6.02 or above
  • IMAP4(upcoming release)
  • Access messages from native application
  • Designed to work with current PBX
  • Full PBX Key system support
  • Serial IP CTI integration
  • Full IP and TAPI integration
  • Supports screen pops in OutlookTM GoldmineTM
    ,ACTTM, ODBC Compliant DB
  • Emulate current voice mail to reduce training

7
Offers Future Requirements
  • Full Wireless Internet Integration
  • Full internet access for users and administrators
  • IP integrated screen pops and call control
  • Complete VPIM/SMTP server for networking and
    wireless support
  • Wireless synchronization with Blackberry Palm
    Devices
  • Full iPaQ support
  • Speech Integration
  • TTS integration for text and e-mail reading
  • Speech enabled automated attendant and company
    directory
  • Virtual assistant (upcoming release)

8
Industry Leading Solution
  • Server and Client based Unified Messaging
  • Wireless connectors for PDA Devices
  • Web/WAP interface for full UC functionality
    anywhere, anytime, any device
  • Complete speech driven platform
  • Networking over IP and analog interface with both
    VPIM and AMIS support

9
Industry Leading Solution
  • ActiveX/Com object interface for complete
    customization
  • Full suite of CTI applications bundled
  • Screen pops with call control database look ups
  • Instant messaging
  • Hot Desking
  • Find me follow me

10
Why Telephony Office-LinX enterprise edition
  • Minimal change required to deploy
  • Works with current e-mail solution
  • Provides 50 UM clients with basic package
  • Provides productivity tools to remote and field
    employees
  • Streamlines and cost saving in communications
  • Improves response time to inquires from
  • Customers - Revenue generator
  • Suppliers - cost savings
  • Staff- cost saving Revenue generator

11
Customer Issues
  • Increasing customer retention
  • Increasing sales
  • Lowering internal overhead costs
  • Increasing staff productivity
  • Improving communications

12
Unified Communications for Mobile Users
  • Information is available 24/7 to any device from
    any location
  • Access to information empowers employee to be
    more productive
  • Users can use any means to communicate, i.e.
    voice fax or e-mail
  • Delivering highest quality message via the lowest
    cost of delivery, IP
  • Provides voice and real time communications to
    your existing mobile strategy

13
Unified Communications for Internal Users
  • Employees get access to information immediately
    enabling them to quickly and efficiently respond
    to customers
  • Increasing information response time, shortens
    the sales cycle and increases customer
    satisfaction
  • Manage all messaging and communications from
    their desktop

14
Identifying A Customer for UC
Enterprise organizations find UM/UC to be
important primarily for mobile users. Now that
such devices are increasingly supported by
enterprise organizations, the visions of UM/UC
will create more practical interest and demand by
mobile end-users. The Unified-View, 01/09/2004
  • Sales force
  • Executives
  • Field support
  • Trainers
  • Branch/regional offices

15
Identifying a Customer for UC
  • They have already invested in infrastructure
  • They have a corporate LAN/WAN
  • They have an in house e-mail server
  • They have a fax server
  • Internal Intranet

16
Identifying the Decision Maker!
  • SME
  • Business Owner
  • Director of Sales
  • Enterprise Customer
  • IT manager
  • Director of Sales
  • Executive management

17
Benefits for the Key People
  • SME
  • They can manage their job responsibilities more
    efficiently and effectively without being in the
    office
  • Enterprise Customer
  • Provides them greater tools to communicate more
    effectively with their staff and the customers
    they deal with on a service and prospective basis

18
Key Functionality
Access to your inbox from any interface.
19
Microsoft Outlook
Your current Groupware is your virtual office.
  • Versions supported
  • Outlook 98 or above
  • OWA

20
Lotus Notes
  • Versions supported
  • Notes 5.01 or above
  • Web notes

21
Easy Web Access
No need for any application other then a browser.
  • Versions Supported
  • IE 5.0 or above
  • Netscape 7.0 or above

22
Web Client
Web assistant for all communications needs
23
Web Client
Record all personal greetings via the web
24
Web Client
Setup notification to any place via any device
25
Outlook Web Access
The web is your virtual office.
26
Outlook Express
IMAP 4 users or remote access w/ synchronization
27
UC Client Manager
CTI Functionality anywhere, anytime..
28
UC Client Manager
Screen Pops and Database integration
29
UC Client Manager
Custom CRM integration
30
UC Client Manager
Instant messaging.
31
How to Sell UM
  • Solve customers present need
  • Voice mail
  • Fax mail
  • UM
  • Identify road map with UM to solve future needs
  • UM
  • IP telephony
  • CRM

32
How to Sell UM.
  • Demo UM efficiency by using it in house!
  • Practice what you preach
  • Provide demo mailboxes on your system for users
    that want to try UM/UC
  • Provide online or live demos on how to be
    efficient with UM/UC
  • Map prospects phone number to your account so
    whenever they call they go directly to you!
  • Illustrate the enhanced customer service they can
    provide in VIP routing

33
How to Sell UM
  • Illustrate cost savings in a UC server vs.
    investment in each technology
  • Voice mail server
  • IVR server
  • Fax server
  • Speech enabled automated attendant
  • CTI server
  • E-mail reader
  • Mobile server

34
Reseller Benefits
  • Moved from commodity sale (voice mail) low margin
    to application sale (UM/UC) high margins
  • Positions vendor as offering greatest value vs.
    lowest cost
  • Configuration and customization provides access
    to professional service revenue

35
Reseller Benefits
  • High cost of switching vendors because of the
    UC/UM support requirements
  • Completely differentiates your company and
    product portfolio from low cost vendors
  • Provides huge potential for future revenue
  • Software add-ons
  • Consultation and professional services
  • Support maintenance contracts

36
Unified Communications
  • Provides your customers a quick ROI by reducing
    communication costs while increasing their
    efficiency bottom line
  • Differentiates your company form low cost
    providers
  • Positions you for higher margin sales with
    increased customer retention
  • Opens the door to future network sales like
  • IP telephony
  • CRM applications
  • VoIP applications

37
Industry Leading Solution
  • Windows 2000 based open architecture
  • Supports Exchange, Notes, IMAP
  • VPIM/AMIS support for networking
  • WEB WAP support for internet integration
  • Vertical and horizontal scalability

38
How to Get Started
  • Get more information on the web
  • Call your regional manager for more information
    a live demo
  • Invest in training
  • Deploy the technology internally
  • Sign up for our sales program

39
www.esnatech.com
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