Title: Envision the Possibilities: How to Promote Services and Improve Access for Multicultural Consumers Across Virginia DMHMRSAS Workforce
1 Envision the Possibilities How to
Promote Services and Improve Access for
Multicultural Consumers Across VirginiaDMHMRSAS
Workforce Cultural Competency
ConferenceOctober 24 25, 2007Marriott Newport
News At City CenterSusan N. ONellUniversity
of Minnesota
2Goals of the Session
- Learn about the CDS and availability in VA.
- Learn some about assessing Cultural Competence
and why Cultural Competence is important. - Review the content in the Cultural Competence
course. - Learn how to use this course in your
organizations to improve CC.
3CDS-Mini-Train-The-Trainer Agenda (75 minutes)
- Introduction to presenter/handout review (5)
- Introduction to CDS-general (10)
- Introduction to CDS and CC (55 total)
- --Methods and ground rules (10 each)
- --Content and interactions (35)
- Questions/Wrap-up (5)
4Susan N. ONellUniversity of Minnesota Institute
on Community Integration110 B Pattee Hall, 150
Pillsbury Drive SEMinneapolis, MN 55455tel
(612) 624-0386, email onell001_at_umn.edu
5(No Transcript)
6Basic and Advanced CC include
- Valuing diversity (not just tolerating)
- Understand culture influences EVERYTHING (not
just dress, food, etc.) - Know some about other cultures
- Willing to change behavior to meet the needs of
others
7www.collegeofdirectsupport.com
8What is the College of Direct Support?
- National training and learner management program
for human service field. - For direct support professionals and/or their
supervisors. - Supporting people with intellectual disabilities,
mental health, age-related or physical
disabilities in homes, at work, at school
(community!) - Web-based, Multimedia, self-paced.
9Why Was it Important to Develop CDS?
- Increasingly demanding roles responsibilities
(DSPs supervisors) - Geographic dispersion
- Inadequate/poor DSP training
- Lack of articulated skill sets and career paths
- Need to respond to new support options
10Qualities of the CDS
- Validated Content
- Based on job analyses (i.e. CSSS)
- National Board of Editors (content/training
experts) - Adherence to Adult Learning Principles
- Multi-media, interactive
- Integrated probes and tests for understanding
- Self-paced with easy in/out
- Prompts, supports and resources for advanced
learning - Focus on Real Work
- Accessible 24-7-365 anywhere with computer
access - Permanent and transportable record of training
- Real work examples and illustrations throughout
- Focus on Teaching DSPs the Principles, Value and
History of Their Work - Values of respect, self-determination and
inclusion throughout - Importance, responsibility value of DSP role
- NADSP Code of Ethics
11Learner Management Systems
- Learner Management System
- Assessment
- Pre/post
- OJT/portfolio
- Hours
- Course completion
- Scores on testing
- Supervisor assessment check off
- Surveys of staff
- Satisfaction
- Intent to stay
- Exit interview
- demographics
- Retention and Related Data
- Site number
- Crude separation
- Customization Options
- Annotations
- Lesson plans
- Content Linking
12Organization of CDS Content
- Course
- A broad topical area
- Includes 4-7 lessons
- Lesson
- Unit of instruction that is about 45 minutes to
one hour in length - Module
- A combination of courses and lessons combined
together to make a module - Can be customized to the individual learner and
purchaser
13Commonwealth of Virginia-Usage
- 40 Facilities
- 5 Community Services Boards
- 15 Hospitals Training Centers
- 20 Private Providers with all joining
this summer -
- 21 Administrators Supported
- 6581 Learners
- 231,437 lessons assigned
- 137,695 lessons completed
-
14Commonwealth of Virginia-Whats New?
- Increased Access October 1, 2007.
- Pay for the Admin fee and then have access to all
content - Contact information for CDS info
www.dmhmrsas.virginia.gov - Office of Mental Retardation, contact person
Dawn Traver (757) 253-4316 dawn.traver_at_co.dmhmr
sas.virginia.gov
15Current Courses
For DSPs
- Direct Support Professionalism (rev. 2006)
- Intro to Developmental Disabilities
- Teaching People with Developmental Disabilities
- Person-Centered Planning and Supports
- Introduction to Employment Supports
- Youve Got a Friend Supporting Family
Connections, Friends and the Pursuit of Happiness - Functional Assessment
- Working with Families and Other Support Networks
- Everyone Can Communicate
- Safety at Home and in the Community
- Maltreatment of Vulnerable Adults and Children
- Supporting Healthy Lives
- Individual Rights and Choice
- Community Inclusion
- Positive Behavior Support
- Documentation
- Cultural Competence
- Personal Care
- Intro to Medication Supports
Red bullet across disability groups Blue bullet
developmental disability
TOTAL hours 107
16Current Courses
- Supervisors/Mgrs.
- Preparing for the Supervisors Job
- Training and Orientation
- Fueling High Performance
- Recruitment and Selection
- Developing an Intervention Plan
TOTAL hours44
Red bullet across disability groups Blue bullet
developmental disability
17Courses in Development
For DSPs
For Supervisors/Mgrs.
- Safety at Home and in the Community (rev.)
- Supporting Careers (adv. Employment)
- Home Community Living
- Managing Stress and Burnout
- Civil Rights and Advocacy
- Aging and Disability
- Disability and Sexuality
- Mental Health
- Disability Intensive Mini Courses
- Autism
- Brain Injury
- Diabetes
- Epilepsy
- Cerebral Palsy
- First Few Weeks and Months as A Superviisor
- Understanding HR Practices I
- Understanding HR Practices II
18Current Courses- Face Time
- Safety at Home and in the Community
- Maltreatment of Vulnerable Adults and Children
- Supporting Healthy Lives
- Individual Rights and Choice
- Community Inclusion
- Positive Behavior Support
- Documentation
- Cultural Competence
- Personal Care
- Intro to Medication Supports
- Functional Assessment
- Working with Families and Other Support Networks
- Direct Support Professionalism
- Intro to DD
- Teaching People with DD
- Person-Centered Planning
- Introduction to Employment
- Youve Got a Friend Relationships
- Preparing for the Supervisors Job
- Training and Orientation
- Fueling High Performance
- Recruitment and Selection
- Dev. an Intervention Plan
- Everyone Can Communicate
19Methods/Framework
20Facilitator Attributes
21GROUND RULES
22GROUND RULES
- Use a calm tone and calm words when disagreeing
or asserting, no yelling, accusing or swearing. - Assume the best of others and respond
accordingly. (An ignorant comment is just
ignorance not malice) - Monitor your feelings and take responsibility
for your behavior. (take a break if needed) - Engage for the purpose of understanding. There
are no points to prove to each other, only things
to be learned from each other.
23Review some CDS CC content to
- Show off features and ways content is presented
in CDS - Become more familiar with CC in general
- Why its important to your organization and you
personally. - Define/put boundaries on some terms
- Journey toward increased CC
- Walk away with some ideas.
24Go to Live Website
25Questions/Comment/Wrap-Up
- Remember
- Training (no matter how good) is only part of
developing CC services. Push for resources,
effort, and systems. - Treat the topic and peoples efforts with respect
to maintain trust. - Assessment of self and org. will go up and down
as more is learned. Dont get discouraged (or too
full of yourself!). - Enjoy!