Envision the Possibilities: How to Promote Services and Improve Access for Multicultural Consumers Across Virginia DMHMRSAS Workforce - PowerPoint PPT Presentation

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Envision the Possibilities: How to Promote Services and Improve Access for Multicultural Consumers Across Virginia DMHMRSAS Workforce

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Marriott Newport News At City Center. Susan N. O'Nell. University of Minnesota ... Learn about the CDS and availability in VA. ... – PowerPoint PPT presentation

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Title: Envision the Possibilities: How to Promote Services and Improve Access for Multicultural Consumers Across Virginia DMHMRSAS Workforce


1
Envision the Possibilities How to
Promote Services and Improve Access for
Multicultural Consumers Across VirginiaDMHMRSAS
Workforce Cultural Competency
ConferenceOctober 24 25, 2007Marriott Newport
News At City CenterSusan N. ONellUniversity
of Minnesota
2
Goals of the Session
  • Learn about the CDS and availability in VA.
  • Learn some about assessing Cultural Competence
    and why Cultural Competence is important.
  • Review the content in the Cultural Competence
    course.
  • Learn how to use this course in your
    organizations to improve CC.

3
CDS-Mini-Train-The-Trainer Agenda (75 minutes)
  • Introduction to presenter/handout review (5)
  • Introduction to CDS-general (10)
  • Introduction to CDS and CC (55 total)
  • --Methods and ground rules (10 each)
  • --Content and interactions (35)
  • Questions/Wrap-up (5)

4
Susan N. ONellUniversity of Minnesota Institute
on Community Integration110 B Pattee Hall, 150
Pillsbury Drive SEMinneapolis, MN 55455tel
(612) 624-0386, email onell001_at_umn.edu
5
(No Transcript)
6
Basic and Advanced CC include
  • Valuing diversity (not just tolerating)
  • Understand culture influences EVERYTHING (not
    just dress, food, etc.)
  • Know some about other cultures
  • Willing to change behavior to meet the needs of
    others

7
www.collegeofdirectsupport.com
8
What is the College of Direct Support?
  • National training and learner management program
    for human service field.
  • For direct support professionals and/or their
    supervisors.
  • Supporting people with intellectual disabilities,
    mental health, age-related or physical
    disabilities in homes, at work, at school
    (community!)
  • Web-based, Multimedia, self-paced.

9
Why Was it Important to Develop CDS?
  • Increasingly demanding roles responsibilities
    (DSPs supervisors)
  • Geographic dispersion
  • Inadequate/poor DSP training
  • Lack of articulated skill sets and career paths
  • Need to respond to new support options

10
Qualities of the CDS
  • Validated Content
  • Based on job analyses (i.e. CSSS)
  • National Board of Editors (content/training
    experts)
  • Adherence to Adult Learning Principles
  • Multi-media, interactive
  • Integrated probes and tests for understanding
  • Self-paced with easy in/out
  • Prompts, supports and resources for advanced
    learning
  • Focus on Real Work
  • Accessible 24-7-365 anywhere with computer
    access
  • Permanent and transportable record of training
  • Real work examples and illustrations throughout
  • Focus on Teaching DSPs the Principles, Value and
    History of Their Work
  • Values of respect, self-determination and
    inclusion throughout
  • Importance, responsibility value of DSP role
  • NADSP Code of Ethics

11
Learner Management Systems
  • Learner Management System
  • Assessment
  • Pre/post
  • OJT/portfolio
  • Hours
  • Course completion
  • Scores on testing
  • Supervisor assessment check off
  • Surveys of staff
  • Satisfaction
  • Intent to stay
  • Exit interview
  • demographics
  • Retention and Related Data
  • Site number
  • Crude separation
  • Customization Options
  • Annotations
  • Lesson plans
  • Content Linking

12
Organization of CDS Content
  • Course
  • A broad topical area
  • Includes 4-7 lessons
  • Lesson
  • Unit of instruction that is about 45 minutes to
    one hour in length
  • Module
  • A combination of courses and lessons combined
    together to make a module
  • Can be customized to the individual learner and
    purchaser

13
Commonwealth of Virginia-Usage
  • 40 Facilities
  • 5 Community Services Boards
  • 15 Hospitals Training Centers
  • 20 Private Providers with all joining
    this summer
  • 21 Administrators Supported
  • 6581 Learners
  • 231,437 lessons assigned
  • 137,695 lessons completed

14
Commonwealth of Virginia-Whats New?
  • Increased Access October 1, 2007.
  • Pay for the Admin fee and then have access to all
    content
  • Contact information for CDS info
    www.dmhmrsas.virginia.gov
  • Office of Mental Retardation, contact person
    Dawn Traver (757) 253-4316 dawn.traver_at_co.dmhmr
    sas.virginia.gov

15
Current Courses
For DSPs
  • Direct Support Professionalism (rev. 2006)
  • Intro to Developmental Disabilities
  • Teaching People with Developmental Disabilities
  • Person-Centered Planning and Supports
  • Introduction to Employment Supports
  • Youve Got a Friend Supporting Family
    Connections, Friends and the Pursuit of Happiness
  • Functional Assessment
  • Working with Families and Other Support Networks
  • Everyone Can Communicate
  • Safety at Home and in the Community
  • Maltreatment of Vulnerable Adults and Children
  • Supporting Healthy Lives
  • Individual Rights and Choice
  • Community Inclusion
  • Positive Behavior Support
  • Documentation
  • Cultural Competence
  • Personal Care
  • Intro to Medication Supports

Red bullet across disability groups Blue bullet
developmental disability
TOTAL hours 107
16
Current Courses
  • Supervisors/Mgrs.
  • Preparing for the Supervisors Job
  • Training and Orientation
  • Fueling High Performance
  • Recruitment and Selection
  • Developing an Intervention Plan

TOTAL hours44
Red bullet across disability groups Blue bullet
developmental disability
17
Courses in Development
For DSPs
For Supervisors/Mgrs.
  • Safety at Home and in the Community (rev.)
  • Supporting Careers (adv. Employment)
  • Home Community Living
  • Managing Stress and Burnout
  • Civil Rights and Advocacy
  • Aging and Disability
  • Disability and Sexuality
  • Mental Health
  • Disability Intensive Mini Courses
  • Autism
  • Brain Injury
  • Diabetes
  • Epilepsy
  • Cerebral Palsy
  • First Few Weeks and Months as A Superviisor
  • Understanding HR Practices I
  • Understanding HR Practices II

18
Current Courses- Face Time
  • Safety at Home and in the Community
  • Maltreatment of Vulnerable Adults and Children
  • Supporting Healthy Lives
  • Individual Rights and Choice
  • Community Inclusion
  • Positive Behavior Support
  • Documentation
  • Cultural Competence
  • Personal Care
  • Intro to Medication Supports
  • Functional Assessment
  • Working with Families and Other Support Networks
  • Direct Support Professionalism
  • Intro to DD
  • Teaching People with DD
  • Person-Centered Planning
  • Introduction to Employment
  • Youve Got a Friend Relationships
  • Preparing for the Supervisors Job
  • Training and Orientation
  • Fueling High Performance
  • Recruitment and Selection
  • Dev. an Intervention Plan
  • Everyone Can Communicate

19
Methods/Framework
20
Facilitator Attributes
21
GROUND RULES
22
GROUND RULES
  • Use a calm tone and calm words when disagreeing
    or asserting, no yelling, accusing or swearing.
  • Assume the best of others and respond
    accordingly. (An ignorant comment is just
    ignorance not malice)
  • Monitor your feelings and take responsibility
    for your behavior. (take a break if needed)
  • Engage for the purpose of understanding. There
    are no points to prove to each other, only things
    to be learned from each other.

23
Review some CDS CC content to
  • Show off features and ways content is presented
    in CDS
  • Become more familiar with CC in general
  • Why its important to your organization and you
    personally.
  • Define/put boundaries on some terms
  • Journey toward increased CC
  • Walk away with some ideas.

24
Go to Live Website
25
Questions/Comment/Wrap-Up
  • Remember
  • Training (no matter how good) is only part of
    developing CC services. Push for resources,
    effort, and systems.
  • Treat the topic and peoples efforts with respect
    to maintain trust.
  • Assessment of self and org. will go up and down
    as more is learned. Dont get discouraged (or too
    full of yourself!).
  • Enjoy!
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