Global Business Management - PowerPoint PPT Presentation

Loading...

PPT – Global Business Management PowerPoint presentation | free to view - id: 36930-ZTEyO



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

Global Business Management

Description:

– PowerPoint PPT presentation

Number of Views:110
Avg rating:3.0/5.0
Slides: 88
Provided by: p18
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: Global Business Management


1
Global Business Management
  • Managing Change and Technology
  • Management Information Systems
  • Presenter
  • Peter Hodge - MBA, MCSE
  • peterhodge_at_hotmail.com

2
My Goal Today
  • To prepare each of you to be my boss some day

3
Todays Agenda
  • Role and Evolution of MIS
  • Delivery Constraints and Paradigms
  • Standards
  • Outsourcing
  • Survival Guide for IT Consumers
  • E-Commerce
  • The Future

4
The Role and Evolution of MIS
  • EDP Electronic Data Processing
  • U.S. Census Bureau
  • Military Artillery Trajectories
  • MIS Management Information Systems
  • De-centralization PCs - Networks
  • IT Information Technology
  • Internet
  • Perceptions
  • Rescuer
  • King
  • Outlaw
  • Tool

0930
5
Organizational Structure
  • CEO
  • CXO
  • CFO Reign in Cost
  • COO Ensure Customer Service
  • CIO / CTO
  • Must Balance Cost and Service

6
Change
  • We are on the cusp of a massive paradigm shift
  • YOU must understand the IT function and control
    it or it will control your organization

7
What is MIS?
  • What is the mission of MIS?
  • Write down in 25 words or less

8
MIS MISSION
  • To implement information systems designed to
    facilitate the will and intent of Executive
    Management in a value-free, cost/benefit
    environment.
  • MIS should be the Ultimate Internal Customer
    Service Organization.

9
How do we implement the MIS Mission?
10
Traditional System Design
  • Inverted Triangle

11
Optimal System Design
  • EIS Pyramid

CEO
Processes
12
Questions and Discussion
13
Delivery Systems
  • How do we get the product to the customer?
  • What is the product?
  • Who is the customer?
  • What constraints do we have?
  • Oil business comparison

945
14
MIS and the Oil Business
  • Raw Material Oil Data
  • Exploring Geology Collection
  • Moving (Internal) Pipeline Network
  • Refining Refinery Software
  • Storage Tanks Servers, Db
  • Delivery (External) Stations Internet
  • Product Gas, etc. Information

15
Delivery Constraints
  • Bandwidth
  • Storage
  • Computation

16
Oil Delivery Bandwidth
  • Oil Pipeline Size
  • Oil Train Car Size
  • Oil Truck Size

17
Information Delivery Bandwidth
  • Modem Slow, World-wide
  • Network Fast, Building
  • Internet Medium, World-wide

18
Delivery Constraints
  • Bandwidth
  • Storage
  • Computation

19
Oil Storage
  • How many places can you think of where oil is
    stored?
  • What are the differences between these storage
    places?

20
Oil Storage
  • Fuel Injection System
  • Car Gas Tank
  • Gas Station
  • Regional Storage Tanks
  • What are the differences?

21
Information Storage
  • Information how many places can you think of
    where Information is stored?
  • What are the differences between these storage
    places?

22
Information Storage
  • PC Memory (Volatile)
  • PC Hard Drive (Persistent)
  • Server
  • Mainframe

23
Oil vs. Information Storage
  • Fuel Injection System - PC Memory (Volatile)
  • Car Gas Tank - PC Hard Drive (Persistent)
  • Gas Station - Server
  • Regional Storage Tanks - Database

24
Information Delivery Constraints
  • Bandwidth
  • Storage
  • Computation

25
Oil Computation
  • Refinery Equipment
  • How fast can the equipment process oil into its
    component parts?
  • What if you have huge crude oil tanks and a very
    slow refinery?

26
Information Computation
  • CPU
  • How fast can the computer process data into
    information?
  • What if you have huge amounts of data and a very
    slow computer?
  • Mhz, Ghz
  • Storage Access Bottleneck
  • SMP Symetric Multiprocessor

27
Another Analogy
  • Computer - Automobile
  • CPU Engine
  • Memory Carburetor/Fuel Injectors
  • Local Storage Gas Tank
  • Long-term Storage Gas Station
  • Bandwidth Fuel Lines
  • Imagine Ferrari Engine in Toyota Echo

28
Lets Design a Car
  • Moving Large Loads
  • Mail Delivery
  • Dragster
  • African Safari
  • College Student Transportation
  • Family Car
  • Bus

29
Lets Design a Network
  • U.S. Census Bureau
  • Social Security Administration
  • NASA Space Agency
  • Military
  • Stock Exchange
  • Telephone Company

30
Questions and Discussion
31
Delivery Paradigms
  • Centralized
  • Distributed
  • Argument of the last decade


1000
32
Centralized
  • Mainframe
  • Dumb Terminals
  • Thin Client
  • Computation, Storage Centralized
  • Low Bandwidth
  • Poor Service, Low Flexibility
  • Great Control

33
Distributed
  • Client Server
  • PC - Fat Client Split Application
  • Severs
  • Computation, Storage Distributed
  • High Bandwidth
  • High Service, High Flexibility
  • Poor Control

34
How to Decide?
  • Distribute Data?
  • Distribute Computation?
  • Increases Complexity!
  • Uses Tremendous Bandwidth!
  • Highly Proprietary Solutions!

35
Solution? The Web!
  • Combines best of both worlds
  • Centralizes Storage, Computation
  • Minimizes Bandwidth
  • Great Service, Flexibility, and Control
  • Open Development Environment via the Browser

36
What is the Web?
  • HTML
  • Browser
  • Only Text Data transported tags for local
    graphics
  • Demo Show Source (Netgear)

37
The Web is changing the way we deliver
information systems. Application Providers are
converting all applications to Web technology.
Where the Application resides will become
unimportant.
38
Questions and Discussion
39
Open vs. Proprietary Systems
  • Open Systems
  • Proprietary Systems
  • What is the Difference?
  • Keep this in mind as we continue..

40
Standards
  • Why do many countries still have only one
    national telephone company?
  • What is a standard?
  • Why are standards important?
  • Is Microsoft Windows an Open Standard?

1045
41
How IT Standards Evolved
  • 1970s
  • Mainframes with Proprietary Operating Systems and
    Software
  • My way or the Highway

42
How IT Standards Evolved
  • 1980s
  • UNIX ATT/Bell Labs/Berkley
  • OSF Wrote specifications for OS
    interoperability
  • Early PCs
  • IBM/Intel/DOS
  • DEC/Motorola/CPM
  • Apple/Apple/Apple

43
Early PCs
  • IBM Slow and Desperate
  • Off the shelf parts (Open!!!)
  • Needed BIOS
  • Guess Who Had a BIOS?
  • Needed OS
  • Guess Who Lied about Having an OS?

44
A Billionaire is Born
  • Bill Gates
  • Microsoft
  • DOS
  • Windows
  • The de facto Standard of PC Computing
  • A Natural Monopoly

45
PC Computing BM (Before Microsoft)
  • Hardware
  • Drivers
  • Operating System
  • Software Application
  • User (You)

46
YOU
Application
OS
Drivers
BIOS
Hardware
47
First Killer App
  • Lotus 123
  • Spreadsheet
  • 90 Market Share

48
The Problem Lotus Had
  • New Version Releases 2.0, 3.0, etc.
  • Maintenance Releases
  • Separate version for every OS
  • Custom Driver for every
  • Printer
  • Video Card
  • Memory Card
  • Etc.

49
YOU
50
PC Computing AM (After Microsoft)
  • Windows
  • Application
  • User (You)

51
(No Transcript)
52
How IT Standards Evolved
  • 2000s Windows Uber Alles!
  • Why Lotus Hated (liked) Windows
  • Easier to Release New Versions of Lotus
  • Fewer Releases
  • Dramatically Reduced Technical Programming
  • Let Lotus Focus on What it Knew Best

53
Why Standards are Good
  • Specialization Allows Greater Expertise
  • Reduces Confusion in the Market
  • Lowers Everyones Costs
  • Shortens Consumer Learning Curve
  • Reduces Entry Barriers to Market
  • Win/Win

54
Questions and Discussion
55
MIS has largely become a technology buyer and not
a creator. Picking the right Standard/Company is
all-important. The goal is not to pick the best
technology, but the winner in the Marketplace. It
is OK to make a mistake as long as everyone
else makes the same mistake!
56
Standards Winners and Losers
57
Current Standards Battles
58
Questions and Discussion
59
Outsourcing
  • How many of you make your own clothing?
  • Build or Buy
  • Two ways
  • In-house Vendor
  • ASP Web-based

1200
60
Outsourcing Issues
  • Flexibility
  • Control
  • Cost
  • Functionality
  • Performance
  • Scalability

100
61
Outsourcing Options
  • Web Hosting/Design
  • Payroll
  • Help Desk
  • Accounting
  • Disaster Recovery
  • Business Intelligence
  • Sales Force Automation
  • Human Resources
  • Email
  • Storage and Backup
  • Marketing
  • VPN
  • Metrics
  • Security

62
Outsourcing Vendors
  • ASP Application Service Providers
  • Jamcracker www.jamcracker.com

63
Outsourcing the Utility model
  • Commoditization
  • Multiple Huge Databases with subscription access
  • Example Employee records move with employee from
    job to job.
  • People may become contractors

64
Questions and Discussion
65
Survival Guide for IT Consumers
  • MIS is a tool which must be understood to be used
    effectively
  • Insights from my experience
  • Each of you will consume the services produced by
    MIS and may even have responsibility for it some
    day

130
66
Managing Techies
  • Technical People dont view performance the same
    way as you and I.
  • The Blank Stare
  • The operation was a success but the patient died.

67
Cost and Service
  • You CAN reduce cost AND improve service!
  • Elegance. Synergy.
  • Think out of the box
  • Example HP Net PC at Viking

68
House of Cards
  • An IT infrastructure built haphazardly with no
    vision will result in the worst of all possible
    worlds high cost and poor service.
  • Dr. King Eyes on the prize
  • Baby steps if budget is tight
  • Build a solid technical foundation based on
    winning standards.

69
Total Cost of Ownership
  • TCO and gravity will always catch up with you.
  • Buying a car new or used? This is a TCO issue
    we all may have dealt with.
  • TCO is the Great Silent Killer ignored by most
    and always fatal unless managed. If fatal, it
    usually isnt fatal to the one who initiated the
    problem.
  • In the long run, the best way to do something is
    always the cheapest.

70
Ethics
  • Always operate legally and ethically.
  • Go over all vendor contracts with a fine tooth
    comb make changes and deal with any potential
    issues BEFORE signing.
  • Software license compliance.
  • 1-800-RULEGIT BSA
  • The cost of non-compliance is huge

71
Dont Rush Technology
  • Dont push technology let it pull you
  • A huge TCO premium is paid if you jump the gun
  • Examples
  • Client Server
  • VPN
  • Terminal Server

72
Face Time
  • What is Face Time?
  • Meetings very expensive in terms of labor
  • Use technology to minimize and/or make meetings
    more effective
  • Examples
  • Intranet
  • Video Conferencing
  • Collaboration Software

73
Custom Software
  • Writing your own software would always be the
    last resort
  • Feature Creep - when releasing software dont
    allow enhancements for six months only bug
    fixes
  • This assumes good up-front design using the 80-20
    rule
  • This forces users to change their procedures to
    fit the software rather than making the software
    all things to all people

74
IT Info on Demand
  • IT Managers should be able to produce the
    following inventories within minutes
  • Vendor
  • Server
  • Comm Lines
  • Admin Logins
  • Maint/Support Contracts
  • Software and Licenses
  • User Equipment Inventory

75
Questions and Discussion
76
E-Commerce Overview
  • B2B Business to Business
  • Supply Chain Management (JIT)
  • B2C Business to Consumer
  • E-tailing (Amazon.com)
  • C2C Consumer to Consumer
  • Auctions (e-Bay)

230
77
E-Commerce Overview
  • CRM Customer Relationship Management
  • Personalization
  • More effective marketing
  • Mining for new business
  • Exposing internal departments to customer
  • Retention
  • Customer rather than product focus
  • Delivering custom dynamic content mymsn via
    dynamic web pages

78
Questions and Discussion
79
The Future?
245
80
Constraints Virtually Disappear
  • CPU speed has outpaced the ability of PC
    peripherals to keep up
  • Storage not far behind
  • Bandwidth will take longer but will eventually
    get there as well
  • The only constraint will be Privacy issues

81
Virtual Reality
  • The ultimate telecommute
  • Physical location and distance will become
    irrelevant
  • Entertainment boom
  • Decline of cities 9/11 tragedy points out
    vulnerability of large cities.

82
Artificial Intelligence
  • Will not replace humans but will humanize the
    interface between people and machines
  • Potential to alleviate digital divide
  • Voice Recognition and other technologies will aid
    the digital have-nots to fully participate in the
    information revolution

83
Transportation
  • Lack of traditional computing constraints lets
    each vehicle become part of a virtual mass
    transit system
  • Ascendancy of personal vehicles over mass transit
  • Existing infrastructure used efficiently

84
Education
  • Customizable education
  • Self-paced
  • Learning disabilities identified and circumvented
  • Virtual classrooms

85
The Perfect Marketplace
  • Slow and inaccurate information causes
    illegitimate wealth
  • Faster accurate information will result in more
    efficient markets, allowing more to participate
    in wealth creation

86
Medicine
  • Early detection means prevention
  • Body Computer
  • Smart toilets
  • Internal transponders
  • Micro machines
  • Smart medicines

87
Questions and Discussion
88
Thank you.
  • Peterhodge_at_hotmail.com

89
MIS Responsibilities
  • Asset
  • Network
  • Server
  • Desktop
  • Task
  • Maintenance
  • Data/Voice Comm
  • RD
  • Vendor
  • Customer Service
  • Disaster Recovery
  • BI Applications
  • Security (Virus)
  • Documentation

90
Asset
  • Hardware
  • PCs
  • Printers
  • Servers
  • Network
  • PDAs
  • Phone System
  • Software Licenses
  • MAC Moves, Adds, Changes

91
Network
  • Cabling
  • Protocols
  • Switches
  • WAN Connectivity
  • Response Time
  • Up Time

92
Server
  • Capacity
  • Response Time
  • Up Time
  • Version Control
  • Health Maintenance

93
Desktop
  • Hardware
  • Base Load
  • Hot Spares
  • Lockdown
  • Remote Access

94
Task
  • Help Desk
  • Daily, Monthly, Yearly
  • Meetings
  • Reporting

95
Maintenance
  • PM
  • Inventory active, lapsed
  • Vendor Contact Info
  • Escalation
  • Self-Maintenance

96
People
  • Burn-out
  • Team
  • Performance Reviews
  • Skill Assessment
  • Education / Training

97
Data/Voice Communication
  • Phone Switch
  • Handsets
  • Vendor Negotiation
  • MAC
  • Security

98
Research and Development
  • Picking Technology Winners
  • Publications
  • Seminars
  • Trade Shows
  • Sample Unit Testing

99
Vendor
  • Inventory
  • Competition
  • Preferred, Secondary
  • Invoice Check
  • As Few as possible

100
Customer Service
  • Friendly
  • Positive Attitude
  • Prioritizing Requests
  • Internal vs. Customer Needs

101
Disaster Recovery
  • Cost
  • Functionality
  • Documentation
  • Levels of Severity
  • Small things usually cause the biggest problems
    and longest outages

102
Business Intelligence Application
  • Accounting
  • ERP/MRP Enterprise/Manufacturing Resource
    Planning
  • Supply Chain Management
  • CRM Customer Relationship Management
  • Sales/Marketing
  • Integration/DSS/EIS

103
Security
  • Firewall
  • Password Policy
  • Physical
  • Virus

104
Documentation
  • Policies
  • Procedures
  • Making People Interchangeable
About PowerShow.com