American Business Culture Workshop - PowerPoint PPT Presentation


Title: American Business Culture Workshop


1
American Business Culture Workshop
  • Renee Gifford
  • Kirstin Mercer
  • Jill Phillips

2
American Business Culture Workshop
  • Agenda
  • Introductions
  • American Business Culture
  • Resume Writing and Interviewing
  • Individual Consultations

3
Overview of American Business Culture
  • How would you describe the typical American
    worker?
  • -Goal and achievement oriented
  • -Highly organized
  • -Freedom-loving and self-sufficient
  • -Work oriented and efficient
  • -Friendly and informal

4
Overview of American Business Culture
  • National Culture
  • Corporate Culture
  • Professional Culture

5
Group Interactions in the Workplace
  • Universalist verses Particularist
  • Your country
  • Americans

6
Group Interactions in the Workplace
  • Individualism vs. Communitarianism
  • Your culture
  • Americans

7
Group Interactions in the Workplace
  • Neutral vs. Emotional
  • Your culture
  • Americans

8
Group Interactions in the Workplace
  • Specific vs. Diffuse
  • Your culture
  • Americans

9
Group Interactions in the Workplace
  • Achievement vs. Ascription
  • Your culture
  • Americans

10
Group Interactions in the Workplace
  • Traditional Culture
  • -Directing
  • -Competing
  • -Relying on rules
  • -Lecturing
  • -Secrecy
  • -Passive
  • -Isolated Decisions

11
Group Interactions in the Workplace
  • Team Culture
  • -Guiding
  • -Collaborating/Coaching
  • -Team Activities
  • -Diversity/Flexibility
  • -Openness/Sharing
  • -Active
  • -Involvement of others

12
American Business Negotiation Strategies
  • American negotiators are selected based on their
    record of success
  • Gender, age, and social class are not criteria
    for selection
  • Individual characteristics are criteria for
    selection

13
American Business Negotiation Strategies
  • How do Americans negotiate?
  • -Get the job done quick
  • -Assess the situation and get results quickly
  • -Dont spend too much time building
  • relationships
  • -Message is conveyed through
  • speech, not through gestures

14
American Business Negotiation Strategies
  • How do Americans negotiate?
  • -Time is money
  • -Set a schedule and prioritize
  • -Move through the process and
  • control the time allotted
  • -Take a risk
  • -Let the senior executive make the final decision
  • -Detailed contract will formalize negotiation

15
Etiquette for Business Lunches, Dinners Place
Setting
16
Etiquette Tips for Business Lunches, Dinners and
Receptions
  • Napkins
  • Ordering
  • Silverware
  • Passing
  • Eating
  • Paying

17
Additional Resources
  • http//www.cuisinenet.com/glossary/tableman.html
  • http//www.fredonia.edu/business/etiquette/links.h
    tm
  • http//www.etiquettesurvival.com/
  • http//www.modernetiquette.com/
  • http//career.utk.edu/students/skills_etiquette.as
    p
  • http//www.career.fsu.edu/ccis/guides/etiquette.ht
    ml
  • http//business.missouri.edu/340/default.aspx
  • http//business.missouri.edu/342/default.aspx

18
Effective Customer Service in American Culture
  • Listen
  • Accept and strive for change
  • Constant improvement is necessary
  • Remember the target customer and ask what they
    want
  • Empower, support, and reward frontline or
    interface people
  • Provide infrastructure to support goals
  • Provide training and information to achieve goals

19
Dealing with Problems in the American Workplace
  • Hierarchy

20
Resume Writing Skills
  • What is a Resume?
  • What is the Purpose of a Resume?
  • -Helps get you an Interview
  • -A summary of your education, skills,
    accomplishments, and experience
  • -Your first chance to communicate with a
    potential employer
  • -One of a kind marketing-you are selling yourself
    with a resume
  • -Establishes you as a professional person
  • -Clarifies your direction, qualifications and
    strengths

21
Preparing an Effective Resume
  • Self Assessment
  • Content
  • Basic information- Name, address, contact
    information
  • Objective
  • Education
  • Experience
  • Other information- Relevant awards, publications,
    skills
  • References

22
Resume Tips
  • Be Concise - Limit the length of the resume to
    three pages.
  • Be Neat
  • Be Honest Integrity is very important. Your
    skills and work experience should be accurately
    represented on your resume. Background
    investigations are common in the United States.
  • Use action words and phrases when describing your
    experience.
  • Proofread, proofread, and proofread!
  • Ask for a colleague to read the finished document.

23
Differences between U.S. and International Resumes
  • U.S. Resume Characteristics
  • Concise, attractive marketing tool - summarizes
    jobs, skills, accomplishments, and academic
    background relevant to employment objective
  • One to two pages maximum
  • Does not include age, marital status, race, or
    religion.
  • May or may not include completion of military
    service depending upon whether it is relevant or
    makes the person a stronger candidate
  • International Resume Characteristics
  • Chronologically details academic and formal work
    experience
  • Sometimes two or more pages
  • Sometimes includes age, marital status, race,
    and/or religion
  • Sometimes includes completion of military service

24
Cover Letter Writing Tips
  • Its purpose is to interpret the data-oriented,
    factual resume and add a personal touch. A cover
    letter is often your earliest written contact
    with a potential employer, creating a critical
    first impression.
  • Keep it brief and to the point. It should not
    duplicate your resume.
  • The employer is interested in the facts. It
    should demonstrate that you meet or exceed the
    requirements listed in the job description.
  • It should demonstrate that you are interested in
    the position and that you are available to accept
    the position if offered. Additional information
    beyond this can be counterproductive as it
    dilutes the core purpose of the cover letter.

25
  • Avoid negatives
  • Try to avoid a salary history in the cover
    letter.
  • Avoid using clichés in your cover letter-ex.
    excellent written and verbal communication
    skills, "think outside the box" and "juggle
    multiple tasks- This is your opportunity to
    highlight your communication skills.
  • Spend time thinking about the layout of your
    letter
  • It should be easy to scan the letter, and have a
    logical progression
  • Personalize it if possible address it to a
    specific person.
  • Remember- the reviewer of your cover letter and
    resume has many cover letters and resumes looking
    at, so making it easy for him/her to find the
    information you want to highlight.

26
Interview Tips for International Students
  • Be punctual. Arrive 5 to 15 minutes prior to
    appointment.
  • Eye contact is expected and shows confidence.
  • Interviewer styles vary. May begin with direct
    questions or minimal small talk.
  • Interviewer may do most of the talking or may
    expect the candidate to do most of the talking.
  • Questions regarding age, race, sex, and marital
    status are illegal.
  • Direct questions regarding competency, experience
    are common.
  • Open discussion of accomplishments and skills
    shows confidence.
  • Show clear self knowledge, career goals and
    long-term plans.
  • Interviewer may expect immediate competency and
    look at each new employee for a 2 to 5 year
    commitment.
  • Self-disclosure of strengths, weaknesses,
    personality, leadership style, problem-solving
    abilities, etc. may be appropriate.
  • Researching the organization and demonstrating
    that knowledge during the interview is expected,
    because it shows initiative and interest.
  • It is acceptable to ask an employer at the close
    of the interview where they are in the interview
    process and when the candidate can expect to hear
    back from them. Inquiring about the status of an
    application after the interview is acceptable and
    demonstrates interest in the position.

27
Finding an Internship that is right for You
  • Determine Your Priorities. Do you want
    career-related experience? The opportunity to
    travel? Funds to support tuition fees?
  • Identify Prospective Employers. Organizational
    directories, the Internet, and local newspapers
    can be used to pinpoint organizations of
    interest. The Career Center at your school
    should also maintain both electronic and paper
    listings for internships and summer jobs.
  • Develop a Resume to Emphasize Your Skills. A
    resume can effectively present your background
    and distinguish you from other job seekers.
  • Start Contacting Employers Early.If you seek a
    career-related position, it is appropriate to
    contact the manager of an organization in your
    area of interest, as well as the Human Resources
    department. Call or write to request information
    regarding internships and job opportunities.
  • Complete Application and Be Prepared for
    Interviews. If you are seeking a general,
    non-career-related position, you may be asked to
    complete and return a formal application. Be sure
    to complete these forms neatly and thoroughly,
    typing them when possible. If there are currently
    no positions available, request referrals to
    other employers in the field. Should you be
    granted an interview, be prepared to answer
    questions about your background.
  • Follow-up All Interviews.Always send a thank-you
    letter to the interviewer expressing your
    appreciation. If you were not granted an
    interview, follow up your application with a
    phone call, a letter, or even a visit. Your
    interest and enthusiasm will distinguish you from
    other job seekers.

28
Popular Websites for Student Internships
  • TrueCareers (http//www.truecareers.com/)
  • TrueCareers is a national career site bringing
    professional, degreed candidates and the
    companies that value them together.
  • MonsterTRAK (http//www.monstertrak.monster.com/)
  • MonsterTRAK is a website for students and alumni
    looking for full-time and part-time positions,
    internships and on-campus employment.
  • JobWeb (http//www.jobweb.com/)
  • JobWeb is a web site of career development and
    job-search information for college students and
    new college graduates. It is owned and sponsored
    by the National Association of Colleges and
    Employers (NACE).
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American Business Culture Workshop

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Resume Tips. Be Concise - Limit the length of the resume to three pages. Be Neat ... Cover Letter Writing Tips ... Develop a Resume to Emphasize Your Skills. ... – PowerPoint PPT presentation

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Transcript and Presenter's Notes

Title: American Business Culture Workshop


1
American Business Culture Workshop
  • Renee Gifford
  • Kirstin Mercer
  • Jill Phillips

2
American Business Culture Workshop
  • Agenda
  • Introductions
  • American Business Culture
  • Resume Writing and Interviewing
  • Individual Consultations

3
Overview of American Business Culture
  • How would you describe the typical American
    worker?
  • -Goal and achievement oriented
  • -Highly organized
  • -Freedom-loving and self-sufficient
  • -Work oriented and efficient
  • -Friendly and informal

4
Overview of American Business Culture
  • National Culture
  • Corporate Culture
  • Professional Culture

5
Group Interactions in the Workplace
  • Universalist verses Particularist
  • Your country
  • Americans

6
Group Interactions in the Workplace
  • Individualism vs. Communitarianism
  • Your culture
  • Americans

7
Group Interactions in the Workplace
  • Neutral vs. Emotional
  • Your culture
  • Americans

8
Group Interactions in the Workplace
  • Specific vs. Diffuse
  • Your culture
  • Americans

9
Group Interactions in the Workplace
  • Achievement vs. Ascription
  • Your culture
  • Americans

10
Group Interactions in the Workplace
  • Traditional Culture
  • -Directing
  • -Competing
  • -Relying on rules
  • -Lecturing
  • -Secrecy
  • -Passive
  • -Isolated Decisions

11
Group Interactions in the Workplace
  • Team Culture
  • -Guiding
  • -Collaborating/Coaching
  • -Team Activities
  • -Diversity/Flexibility
  • -Openness/Sharing
  • -Active
  • -Involvement of others

12
American Business Negotiation Strategies
  • American negotiators are selected based on their
    record of success
  • Gender, age, and social class are not criteria
    for selection
  • Individual characteristics are criteria for
    selection

13
American Business Negotiation Strategies
  • How do Americans negotiate?
  • -Get the job done quick
  • -Assess the situation and get results quickly
  • -Dont spend too much time building
  • relationships
  • -Message is conveyed through
  • speech, not through gestures

14
American Business Negotiation Strategies
  • How do Americans negotiate?
  • -Time is money
  • -Set a schedule and prioritize
  • -Move through the process and
  • control the time allotted
  • -Take a risk
  • -Let the senior executive make the final decision
  • -Detailed contract will formalize negotiation

15
Etiquette for Business Lunches, Dinners Place
Setting
16
Etiquette Tips for Business Lunches, Dinners and
Receptions
  • Napkins
  • Ordering
  • Silverware
  • Passing
  • Eating
  • Paying

17
Additional Resources
  • http//www.cuisinenet.com/glossary/tableman.html
  • http//www.fredonia.edu/business/etiquette/links.h
    tm
  • http//www.etiquettesurvival.com/
  • http//www.modernetiquette.com/
  • http//career.utk.edu/students/skills_etiquette.as
    p
  • http//www.career.fsu.edu/ccis/guides/etiquette.ht
    ml
  • http//business.missouri.edu/340/default.aspx
  • http//business.missouri.edu/342/default.aspx

18
Effective Customer Service in American Culture
  • Listen
  • Accept and strive for change
  • Constant improvement is necessary
  • Remember the target customer and ask what they
    want
  • Empower, support, and reward frontline or
    interface people
  • Provide infrastructure to support goals
  • Provide training and information to achieve goals

19
Dealing with Problems in the American Workplace
  • Hierarchy

20
Resume Writing Skills
  • What is a Resume?
  • What is the Purpose of a Resume?
  • -Helps get you an Interview
  • -A summary of your education, skills,
    accomplishments, and experience
  • -Your first chance to communicate with a
    potential employer
  • -One of a kind marketing-you are selling yourself
    with a resume
  • -Establishes you as a professional person
  • -Clarifies your direction, qualifications and
    strengths

21
Preparing an Effective Resume
  • Self Assessment
  • Content
  • Basic information- Name, address, contact
    information
  • Objective
  • Education
  • Experience
  • Other information- Relevant awards, publications,
    skills
  • References

22
Resume Tips
  • Be Concise - Limit the length of the resume to
    three pages.
  • Be Neat
  • Be Honest Integrity is very important. Your
    skills and work experience should be accurately
    represented on your resume. Background
    investigations are common in the United States.
  • Use action words and phrases when describing your
    experience.
  • Proofread, proofread, and proofread!
  • Ask for a colleague to read the finished document.

23
Differences between U.S. and International Resumes
  • U.S. Resume Characteristics
  • Concise, attractive marketing tool - summarizes
    jobs, skills, accomplishments, and academic
    background relevant to employment objective
  • One to two pages maximum
  • Does not include age, marital status, race, or
    religion.
  • May or may not include completion of military
    service depending upon whether it is relevant or
    makes the person a stronger candidate
  • International Resume Characteristics
  • Chronologically details academic and formal work
    experience
  • Sometimes two or more pages
  • Sometimes includes age, marital status, race,
    and/or religion
  • Sometimes includes completion of military service

24
Cover Letter Writing Tips
  • Its purpose is to interpret the data-oriented,
    factual resume and add a personal touch. A cover
    letter is often your earliest written contact
    with a potential employer, creating a critical
    first impression.
  • Keep it brief and to the point. It should not
    duplicate your resume.
  • The employer is interested in the facts. It
    should demonstrate that you meet or exceed the
    requirements listed in the job description.
  • It should demonstrate that you are interested in
    the position and that you are available to accept
    the position if offered. Additional information
    beyond this can be counterproductive as it
    dilutes the core purpose of the cover letter.

25
  • Avoid negatives
  • Try to avoid a salary history in the cover
    letter.
  • Avoid using clichés in your cover letter-ex.
    excellent written and verbal communication
    skills, "think outside the box" and "juggle
    multiple tasks- This is your opportunity to
    highlight your communication skills.
  • Spend time thinking about the layout of your
    letter
  • It should be easy to scan the letter, and have a
    logical progression
  • Personalize it if possible address it to a
    specific person.
  • Remember- the reviewer of your cover letter and
    resume has many cover letters and resumes looking
    at, so making it easy for him/her to find the
    information you want to highlight.

26
Interview Tips for International Students
  • Be punctual. Arrive 5 to 15 minutes prior to
    appointment.
  • Eye contact is expected and shows confidence.
  • Interviewer styles vary. May begin with direct
    questions or minimal small talk.
  • Interviewer may do most of the talking or may
    expect the candidate to do most of the talking.
  • Questions regarding age, race, sex, and marital
    status are illegal.
  • Direct questions regarding competency, experience
    are common.
  • Open discussion of accomplishments and skills
    shows confidence.
  • Show clear self knowledge, career goals and
    long-term plans.
  • Interviewer may expect immediate competency and
    look at each new employee for a 2 to 5 year
    commitment.
  • Self-disclosure of strengths, weaknesses,
    personality, leadership style, problem-solving
    abilities, etc. may be appropriate.
  • Researching the organization and demonstrating
    that knowledge during the interview is expected,
    because it shows initiative and interest.
  • It is acceptable to ask an employer at the close
    of the interview where they are in the interview
    process and when the candidate can expect to hear
    back from them. Inquiring about the status of an
    application after the interview is acceptable and
    demonstrates interest in the position.

27
Finding an Internship that is right for You
  • Determine Your Priorities. Do you want
    career-related experience? The opportunity to
    travel? Funds to support tuition fees?
  • Identify Prospective Employers. Organizational
    directories, the Internet, and local newspapers
    can be used to pinpoint organizations of
    interest. The Career Center at your school
    should also maintain both electronic and paper
    listings for internships and summer jobs.
  • Develop a Resume to Emphasize Your Skills. A
    resume can effectively present your background
    and distinguish you from other job seekers.
  • Start Contacting Employers Early.If you seek a
    career-related position, it is appropriate to
    contact the manager of an organization in your
    area of interest, as well as the Human Resources
    department. Call or write to request information
    regarding internships and job opportunities.
  • Complete Application and Be Prepared for
    Interviews. If you are seeking a general,
    non-career-related position, you may be asked to
    complete and return a formal application. Be sure
    to complete these forms neatly and thoroughly,
    typing them when possible. If there are currently
    no positions available, request referrals to
    other employers in the field. Should you be
    granted an interview, be prepared to answer
    questions about your background.
  • Follow-up All Interviews.Always send a thank-you
    letter to the interviewer expressing your
    appreciation. If you were not granted an
    interview, follow up your application with a
    phone call, a letter, or even a visit. Your
    interest and enthusiasm will distinguish you from
    other job seekers.

28
Popular Websites for Student Internships
  • TrueCareers (http//www.truecareers.com/)
  • TrueCareers is a national career site bringing
    professional, degreed candidates and the
    companies that value them together.
  • MonsterTRAK (http//www.monstertrak.monster.com/)
  • MonsterTRAK is a website for students and alumni
    looking for full-time and part-time positions,
    internships and on-campus employment.
  • JobWeb (http//www.jobweb.com/)
  • JobWeb is a web site of career development and
    job-search information for college students and
    new college graduates. It is owned and sponsored
    by the National Association of Colleges and
    Employers (NACE).
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