Managed services will save you time, money and human resources. Furthermore, they will improve your

1
Welcome

• Managed services will save you time, money and
  human resources. Furthermore, they will improve
  your client service levels and overall customer
  satisfaction, thus enhancing your retention
  rates. And they will increase your top-line
  revenue without increasing your cost.
• Best of all, you can do all of this from anywhere!

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Straight Facts on Managed Services

• In Part 1 of 8 parts on the Straight Facts on
  Managed Services Series we addressed why it is
  essential that IT service providers and VARs
  migrate to being MSPs. https//www1.gotomeeting.co
  m/register/123709642. Highlights included how
  being an MSP will
• Save you time, money and human resources.
• Improve your client service levels overall
  custom satisfaction.
• Enhance your customer retention rate.
• Increase your top-line revenue and bottom line
  net profit.

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Straight Facts on Managed Services

• Todays Webinar Whats Required To Become An
  MSP is part 2 of this ongoing series presented
  by eChannelLine Daily News and sponsored by
  Kaseya. Highlights include
• Costs
• Resources required.
• Processes.
• MSP market trends.

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Todays Host Presenter

• Ben Lavalley
• Senior Sales Engineer and Product Evangelist
• Kaseya
• As Senior Sales Engineer Ben provides a thorough
  understanding of the technology behind the Kaseya
  IT Automation framework, bridging the gap between
  sales and development. He has a myriad of
  responsibilities, some of which include advanced
  product demonstrations, trade show presentations
  and competitive research.
• Prior to Kaseya, Ben spent four years at Sunbelt
  Software as Senior Enterprise Support Engineer
  and later as a Sales Consultant.

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Todays Special Guest Presenter

• Marcus Thompson
• Director of IT Consulting
• Expedient Technology Solutions 
• Marcus brings over 12 years of network consulting
  experience to Expedient Technology Solutions. He
  works directly with small business technology,
  and his expertise is backed by several
  certifications including Microsoft Certified
  Systems Engineer and Cisco Certified Network
  Associate. 
• Marcus also holds the Small Business Specialist
  designation from Microsoft and has just recently
  been awarded the title of "Technology Marketing
  Toolkit Spokesperson and Ambassador to the
  Industry".

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Todays Moderator

• Robert M. Cohen
• President and Business Editor
• Integrated mar.com Corporation
• A passionate and enthusiastic channel advocate,
  Robert is the founder of the ChannelLine Advisory
  Council as well as president and business editor
  of Integrated mar.com, publishers of Channel
  Advisor, eChannelLine and ConnectIT.
• Since 1980 he has worked with 350 IT vendors,
  distributors and resellers in developing and
  implementing strategic go-to-market programs,
  using a variety of direct, channel and hybrid
  models.

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Key Benefits of a Managed
Services Program

• The best way to take care of your customers is to
  become a partner not merely a vendor.
• Recurring revenue.
• More structure, clearer metrics, better
  collaboration, easier to manage growth.
• Shift in risk.from customer to MSP.

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• Managed Services Enable You To Provide Your
  Customers With

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About Expedient Technology Solutions

• Unique approach to IT service and consulting
• Understand the clients business
• Listen carefully to what they need to help them
  achieve their goals
• Put the clients interests first
• Recommend only solutions that make sense for
  that individual client
• Stress Free IT Managed Service PlansDesigned to
  give clients the critical technical support they
  need to maximize their networks speed,
  performance, and stability, without the expense
  of a full-time IT staff.

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The Need

• Clients
• Proactive approach to supporting clients
• Clients experience fewer glitches and virtually
  eliminates downtime
• Helps clients who dont have the time or staff to
  deal with computer network maintenance
• MSP
• Predictable, recurring revenue stream
• Stop trading hours for dollars
• Improves client stick rate and loyalty

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The Process

• Develop a managed services offering including
  plans, agreements, deliverables
• Identify tools necessary to deliver offering MSP
  software, service desk software, infrastructure
• Train employees and develop processes and
  procedures
• Roll out offering to existing clients first
• Continue to enhance / refine your offering

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Key Benefits of Managed Services

• Customer systems are actively monitored, ensuring
  continuous business continuity
• Problems identified and resolved overnight make
  administrators more efficient the next day
• Customers have reported fewer critical IT issues
  as a result of more attentive IT maintenance
• The average help desk response time has decreased
  from several hours to minutes
• Improved employee utilization in our managed
  services practice

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Tips Tricks

• Dont wait until your offering is fully baked
  to roll it out
• Get help from the many resources available out
  there
• Use the pricing method that works best for the
  individual client situation
• Roll out offering to existing clients first

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Yahoo
Yahoo has a public general form that brings
together a group of VARs (partners, consultants,
etc.) who have moved or are moving into a Managed
Services model. This group shares their
experiences with each other in an effort to help
all those who want to move into Managed Services
do it in the most efficient and profitable
way. http//tech.groups.yahoo.com/group/SMBManage
dServices/
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What are the key advantages Expedient
experiences by having a Managed Service offering?

• Recurring revenue
• Better customer service and support
• Lower costs for service (therefore better bottom
  line)
• More control over how our customers networks are
  deployed and managed
• Improved employee (administrators) utilization in
  managed services practice
• Improved engineer to node ratio

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What are the key advantages to Expedients
customers?

• 365X7X24 monitored and managed service.
• Risk of downtime shifts to service provider.
• Network engineers are able to proactively manage
  customers IT environments, preventing downtime
  before it occurs or becomes an inhibitor to
  business continuity.
• Fixed cost is easier to manage.
• Dramatically decreased help desk response time.
• Fewer critical IT issues.

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Where is Expedient Managed Services at today?

• Couple of dozen customers taking advantage of our
  managed services offerings.
• Roughly 700 Kaseya endpoints under Expedient
  management or influence.
• Approaching 40K/mo in recurring monthly revenue.
• Geographic growth into new markets.
• In 06 was 40 recurring in 07 was 83 monthly
  recurring revenue

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Kaseya Vitals

• Company Profile
• Global provider of Managed Service Automation
• Global Headquarters St. Helier, Jersey
• Deployed over 3M end points in 25 countries
• Operations in Amsterdam, London, Paris, Miami,
  Washington DC, San Francisco, Hong Kong,
  Singapore, Sydney
• Goal
• To Automate IT Services for Solution Providers,
  IT Outsourcers and SMBs
• Strategy
• Continued Growth in Managed Service Space
• International Expansion
• Growth in Public/Private Sector
• Partner with leading technology providers in the
  managed service space

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What is Kaseya?

• Comprehensive IT Automation Framework (not a tool
  vendor)
• 100 Web Based remotely accessible from
  anywhere anytime.
• Extensible Automation as easy to work with 500
  machines as it is to work with one.
• Unattended virtually no end user input required
  
• Easy to Deploy
• No infrastructure reconfiguration required

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Kaseyas Framework
SNMP Monitor Node Printers, Switches, Firewalls,
etc
LAN Watch is Watching for New machines
Kaseya Agent Sits on desktop, laptops, servers

• Common Server Tasks Automated
• System Service, Process monitoring
• Event Log monitoring
• Policy-based patching
• Backup

• Common Workstation Tasks Automated
• Antispyware, Antivirus
• Patching
• Disk Cleanup, Defrag

Port 5721 Opened to allow inbound traffic to the
server at a central site
Kaseya Server IIS, SQL, Kaseya
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• 24x7x365 Automated
• System Management
• Patch Management and Updates
• Monitoring
• Remote Management
• Application
• Deployment
• Asset Management
• Ticketing/Service Desk
• Data Protection,
• Privacy Anti-Spy,
• Anti-Virus
• User State
• Management
• More.

Kaseyas Framework Provides Seamless and
Consistent Integration With Customizable Reporting
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Comprehensive Reporting
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Backup and Disaster Recovery

• Volume and folder level backup for Windows
  Servers and Workstations
• Volume Backup is all system, program and data
  files complete disk or partition images
• Folder backup is specific file and folder images
• Not file based, sector based
• Scheduled
• Recurring hourly, daily, monthly
• Full, differential and incremental complete disk,
  partition or folder level backup
• Backup is stored on disk within the local network
• Quick and complete backups
• Quick access for recovery
• Offsite replication of the volume and folder
  backups
• Automated, Complete and Unattended
• No physical transport of backup media necessary
• Disaster Recovery
• Restoration
• Complete system restoration to a bootable state
• From bare-metal to a bootable state
• Dissimilar hardware

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User State Management

• System Policies
• Apply and enforce
• power usage settings
• Set mapped drives
• printers
• Desktop settings
• Create basic desktop
• settings packages
• Create application
• settings packages
• Backup and Migration
• Backup user desktop
• Restore user desktop
• Migrate user to new
• OS

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Kaseya Endpoint Security (KES)
Now with Exchange support!

• Completely Integrated Managed Security Solution
• Full Centralized Management and Reporting
• No End-User Interaction Required
• Mitigate Protection Breakdowns and Risk

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Why Kaseya

• Kaseya allows businesses to proactively manage
  distributed IT infrastructure easily and
  efficiently with one integrated Web based
  platform.
• Easy to get started -- free fully functional
  30-day evaluation copy http//www.kaseya.com/downl
  oad
• Install Kaseya quickly and easily just install
  IIS and .NET 2.0, our installation process takes
  care of the rest!
• Hardware/Software Audits, Scripting/Automation,
  Monitoring, Patch Management, Remote Control,
  Antivirus Antispyware, Backup, User State
  Management

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Key Benefits Kaseya Provides

• Kaseya provides us a way to comprehensively
  manage our customers environments from an easy
  to use central tool.  Then they back us up with
  their emPower monitoring solution.
• Marcus Thompson, Director of IT Consulting
• Expedient Technology Solutions

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Series Overview

• Straight Facts on Managed Services.
• Whats Required To Become An MSP.
• Selling Transitioning Existing Customers.
• Transitioning Yourself From VAR to MSP.
• Best Practices In Managed Services.
• The Future Of MSPs Competing With The Big
  Boys.
• Kaseyas Unique MSP Offerings Services.
• Unique Marketing Sales Tools Available From
  Kaseya.

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Thank-You