LETS TALK BUSINESS Andrea Anast Tunks Vice President of a Major International Bank, with over 21 Yea

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LETS TALK BUSINESSAndrea Anast Tunks Vice
President of a Major International Bank, with
over 21 Years of CreditRisk Management Experience

• To be consistently successful in business, you
  must be able to communicate clearly, interact
  ethically, and operate honestly.
• Communicate Clearly. As you write, remember that
  the goal of business communications is to convey
  and support your point of view, not to impress
  the recipient with your vocabulary or prose.
• Interact Ethically. Always say and do the right
  thing...if you dont, it will come back to haunt
  you when you least expect it. The golden rule
  can, and should, apply in the business world.
  Remember, e-mails can be forwarded...they can
  also be saved to a disk, printed, and taken home
  as evidence.
• Operate Honestly. Always assume that your written
  communications will get into the wrong hands.
• Best Formula. The application of a sound set of
  business ethics or values.

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Planning and Composing Business Messages

• STEP 1 DETERMINE PURPOSES
• Analyze the Communication Situation
• Establish Primary and Secondary Purposes
• STEP 2 ANALYZE THE RECEIVER
• FOR THE YOU-VIEWPOINT
• Analyze the Receiver
• Use the You-Viewpoint
• STEP 3 COMPOSE MESSAGE CONTENT
• Select the Type of Message
• Select the Organizational Plan
• Outline the Message Content
• Draft the Message
• Edit and Revise the Message
• Proofread the Message

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How To Be an Ethical Communicator

• Do what is RIGHT
• Include in messages information that is
• fully adequate
• truthful
• not deceptive
• Achieve what is GOOD
• Strive for highest good attainable for all
  involved
• Make ETHICAL DECISIONS on content
• Use ethical principles and systems
• The Golden Rule
• The Social Utility Concept
• The Universal Law Concept
• The Four-Way Test
• Other practical approaches

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Informal Complaint Form

• INFORMAL COMPLAINT FORM
• 1. Date(s) of Incident
• 2. What happened during the incident?
• (Be as detailed as possible. Attach another
  page if necessary.)
• The most common forms of sexual harassment
  include
• Gender harassment Generalized sexist remarks and
  discriminatory behavior not necessarily designed
  to elicit sexual cooperation, but to convey
  insulting, degrading, intimidating, and/or sexist
  attitudes. Examples include derogatory comments,
  jokes or epithets, display of sexually suggestive
  objects or pictures, cartoons, or posters.
• Seductive behavior Unwanted, inappropriate, and
  offensive physical or verbal sexual advances.
  Examples include unwanted attempts to discuss or
  comment on an individuals personal or sex life,
  suggestive or obscene letters, notes or
  invitations, continuing to express sexual
  interest after being informed that the interest
  is unwelcome.

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Informal Complaint Form(continued)

• INFORMAL COMPLAINT FORM (continued)
• Sexual bribery Solicitation of sexual activity
  or other sex-linked behavior (e.g., dating) by
  promise of rewards (e.g., good grades,
  preferential treatment, promotion,
  recommendations). Examples include offering
  employment benefits such as promotions, favorable
  performance evaluations, favorable assigned
  duties or shifts, recommendations,
  reclassifications, etc., in exchange for sexual
  favors.
• Sexual coercion Threats of punishment or
  retaliation if a person does not comply with
  requests for sexual or sex-linked activity.
  Examples include impliedly or actually
  withholding support for an appointment,
  promotion, or change of assignment, suggesting a
  poor performance report will be prepared or
  suggesting probation will be failed due to a
  negative response to sexual behavior.
• Sexual assault/sexual imposition Gross sexual
  misconduct such as rape or assault. Examples
  include touching, fondling, kissing, grabbing,
  impeding, or blocking movement. These are
  criminal acts when committed against the persons
  will and should be referred to the police agency
  having jurisdiction.
• It should be noted that there may be situations
  where the University has a legal obligation to
  conduct an inquiry and possibly pursue
  administrative action in the best interest of the
  University, even though the complainant decides
  not to proceed with the informal process or file
  a formal complaint.

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Informal Complaint Form(continued)

• INFORMAL COMPLAINT FORM (continued)
• No person who files a complaint, or who
  testifies, assists, or participates in any manner
  in an investigation, proceeding, or hearing,
  shall be intimidated, threatened, coerced, or
  discriminated against by any other person within
  the University community for doing so. Violation
  of this rule shall result in disciplinary action,
  up to and including dismissal or expulsion.
• COMPLAINANT CERTIFICATION I have received a copy
  of the Cal Poly Pomona Sexual Harassment Policy
  and Procedures. I believe this incident to be
  sexual harassment. To the best of my knowledge,
  I certify that the information found in this form
  is true and correct. I understand that an
  investigation will be conducted based on this
  complaint. I also understand that the person
  charged has rights under the law, which include
  immediate notification that a complaint has been
  filed, my name, and a description of my
  complaint. I give my consent for the release of
  this information to the person charged.
• Signature
  Date
• (Reprinted with permission from Cal Poly Pomona,
  3801 West Temple Avenue, Pomona, CA 91768.)

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JohnsonJohnsonCredo

• Our Credo
• We believe our first responsibility is to the
  doctors, nurses, and patients, to mothers and
  fathers and all others who use our products and
  services. In meeting their needs everything we
  do must be of high quality. We must constantly
  strive to reduce our costs in order to maintain
  reasonable prices. Customers orders must be
  serviced promptly and accurately. Our suppliers
  and distributors must have an opportunity to make
  a fair profit.
• We are responsible to our employees, the men and
  women who work with us throughout the world.
  Everyone must be considered as an individual. We
  must respect their dignity and recognize their
  merit. They must have a sense of security in
  their jobs. Compensation must be fair and
  adequate, and working conditions clean, orderly,
  and safe. We must be mindful of ways to help our
  employees fulfill their family responsibilities.
  Employees must feel free to make suggestions and
  complaints. There must be equal opportunity for
  employment, development, and advancement for
  those qualified. We must provide competent
  management, and their actions must be just and
  ethical.

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JohnsonJohnsonCredo(continued)

• Our Credo
• (continued)
• We are responsible to the communities in which we
  live and work and to the world community as well.
  We must be good citizens--support good works and
  charities and bear our fair share of taxes. We
  must encourage civic improvements and better
  health and education. We must maintain in good
  order the property we are privileged to use,
  protecting the environment and natural resources.
• Our final responsibility is to our stockholders.
  Business must make a sound profit. We must
  experiment with new ideas. Research must be
  carried on, innovative programs developed and
  mistakes paid for. New equipment must be
  purchased, new facilities provided, and new
  products launched. Reserves must be created to
  provide for adverse times. When we operate
  according to these principles, the stockholders
  should realize a fair return.
• Johnson Johnson
• (Reprinted with the permission of Johnson
  Johnson, One Johnson Johnson Plaza, New
  Brunswick, NJ 08933.)

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Science Applications International Corporation
Credo

• SAIC CREDO
• We, as Science Applications International
  Corporation employees, are dedicated to the
  delivery of quality scientific and technical
  products and services contributing to the
  security and well-being of our nation and the
  world. We believe high ethical standards are
  essential to the achievement of our individual
  and corporate goals. As such, we fully subscribe
  to the following commitments
• To Our Customers
• We shall place the highest priority on the
  quality, timeliness, and competitiveness of our
  products and services.
• We shall pursue our objectives with a commitment
  to personal integrity and high professional
  standards.
• To Our Fellow Employees, Present and Prospective
• We shall promote an environment that encourages
  new ideas, high quality work, and professional
  achievements.
• We shall treat our fellow employees honestly and
  fairly, and we shall ensure equal opportunity for
  employment and advancements.
• We shall share the rewards of success with those
  whose honest efforts contribute to that success.

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Science Applications International Corporation
Credo(continued)

• SAIC CREDO
• (continued)
• To Our Vendors, Suppliers, and Subcontractors
• We shall be fair and professional in all our
  business dealings and shall honor our commitments
  to our business partners.
• We shall endeavor to select vendors, suppliers,
  and subcontractors who will adhere to our ethical
  standards and commitment to quality products and
  services.
• To Our Neighbors
• We shall be responsible citizens, respecting the
  laws and customs of each community in which we
  live or conduct business.
• To Our Shareholders
• We shall conduct ourselves so as to enhance and
  preserve the reputation of the company.
• Consistent with the commitments expressed above,
  we shall strive to provide our shareholders a
  fair return on investment.
• (Reprinted with the permission of Science
  Applications International Corporation.)