WHY ZERO DEFECTS

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• WHY ZERO DEFECTS?
• Here are some examples of what life would be like
  if 99.9 was "good enough"
• 1 hour of unsafe drinking water every month
• 2 unsafe plane landings per day at O'Hara
  International Airport in Chicago
• 20,000 incorrect drug prescriptions per year
• 500 incorrect surgical operations each week
• 50 new born babies dropped at birth by doctors
  everyday
• 22,000 checks deducted from the wrong bank
  account each hour

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• 32,000 missed heartbeats per person, per year
• 12 newborns given to the wrong parents daily
• 114,500 mismatched pairs of shoes shipped each
  year
• 18,322 mishandled pieces of mail each hour
• 200,000 documents lost by the IRS this year
• 2.5 million books shipped with the wrong covers
• 315 misspelled entries in Webster's Dictionary
• 880,000 credit cards in circulation with
  incorrect cardholder information on their
  magnetic strips

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103,620 income tax returns processed incorrectly
this year 5.5 million cases of "flat" soft drinks
produced 291 pacemaker operations performed
incorrectly 3,056 copies of tomorrow's Wall
Street Journal missing 3 sections Source Joel
Barker's book Future Edge and video Syncrude
Canada Ltd's InSight
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What image does this song bring to mind?
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The Character of each individual will strengthen
or weaken the web (company)
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What is Character? Other words for Character?
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The Character of each individual will strengthen
or weaken the web (company)
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BASIC SKILL REQUIREMENTS
A workforce with sound basic skills enhances the
ability of employers to compete, and to operate
profitably. And for the individual worker, basic
skills are the key to upward mobility, new
opportunities and a better way of like.
-- Workplace Basics, American Society for
training Development U.S. Department of Labor
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Did you realize that you had signed on to teach
this?!
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Characteristics of Today's and Tomorrow's
Workplace Traditional model High performance
model
Strategy mass production flexible
production long production runs customized
production centralized control decentralized
control Production fixed automation
flexible automation end-of-line quality
on-line quality control control fragmentation
of tasks work teams, multi-skilled worker
authority vested in authority delegated to
supervisor worker
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Hiring and Human Resources labor-management
labor-management confrontation cooperation
minimal qualifications screening for basic
skills accepted ability workers as a cost
workforce as an investment Job Ladders
internal labor market limited internal labor
market advancement by advancement by
certified seniority skills Training minimal
for production training sessions for workers
everyone specialized for craft broader
skills sought workers
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"All Schooling Leads to Work"
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"Master's and doctorate degrees are no longer
proof enough of a person's qualifications how
a person interacts with others is often times
even more paramount."
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WHAT EXACTLY ARE HABITS? Habits are things we do
repeatedly. But most of the time we are hardly
aware that we have them. They're on autopilot.
Some habits are good, such as -Exercising
regularly -Planning ahead -Showing respect for
others Some are bad, like -Thinking
negatively -Feeling inferior -Blaming others
And some don't really matter, including -Taking
showers at night -Eating yogurt with a
fork -Reading magazines from back to front
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Depending on what they are, our habits will
either make us or break us. We become what we
repeatedly do. As writer Samuel Smiles put
it Sow a thought, and you reap an act Sow an
act, and you reap a habit Sow a habit, and you
reap a character Sow a character, and you reap a
destiny. Luckily, we are stronger than our
habits. Therefore, we can change them. For
example, try folding your arms. Now try folding
them in the opposite way. How does this feel?
Pretty strange, doesn't it? But if you folded
them in the opposite way for thirty days in a
row, it wouldn't feel so strange. You wouldn't
even have to think about it. You'd get in the
habit.
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Habits can help you -Get control of your
life -Improve your relationships with your
friends -Make smarter decisions -Get along with
your parents -Find balance between school, work,
friends, and everything else -Overcome addiction
-Define your values and what matters most to
you -Get more done in less time -Increase your
self-confidence -Be happy
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What are the character traits need to
successfully enter the workplace today?
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Some common themes expressions used across the
Nation to stress and teach "workplace success
skills"
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The Six Pillars of Character Trustworthiness Be
honest Dont deceive, cheat or steal Be
reliable do what you say youll do Have the
courage to do the right thing Build a good
reputation Be loyal stand by your family,
friends and country
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Respect Treat others with respect follow the
Golden Rule Be tolerant of differences Use
good manners, not bad language Be considerate
of the feelings of others Dont threaten, hit
or hurt anyone Deal peacefully with anger,
insults and disagreements Responsibility Do
what you are supposed to do Persevere keep on
trying! Always do your best Use self-control
Be self-disciplined Think before you act
consider the consequences Be accountable for
your choices
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Fairness Play by the rules Take turns and
share Be open-minded listen to others Dont
take advantage of others Dont blame others
carelessly Caring Be kind Be compassionate
and show you care Express gratitude Forgive
others Help people in need
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Citizenship Do your share to make your school
and community better Cooperate Get involved
in community affairs Stay informed vote Be a
good neighbor Obey laws and rules Respect
authority Protect the environment
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Building a Strong Foundation
Caring Respect Citizenship Responsibility
Trustworthiness
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From the 3 R's to the 4th and 5th R of Education
Respect
Responsibility
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7 (or 8) Habits of the heart

• Friendship
• Hope
• Courage
• Nurturing attitude

• High expectations
• Dependability
• Responsibility
• (Brotherhood)

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P R I D E
ride esponsibility ntegrity ependability ducation
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• Ten Tips for Building Character
• Develop a school code of ethics. Distribute it to
  every member of the school community. Refer to it
  often. Display it prominently. Make sure all
  school policy reflects it.
• Encourage students to identify a charity or
  in-school need, then collect donations and help
  administer the distribution of funds.
• Enforce a zero-tolerance policy on swearing.
  Prohibit vulgar and obscene language in the
  classroom and on school property.

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Use morning announcements, school and classroom
bulletin boards and the school newsletter to
highlight the various accomplishments-particularly
character-oriented ones-of students and faculty
members. Prohibit the display of any gang
symbols or paraphernalia on school property.
Remove graffiti immediately-including in student
bathrooms. Let students take some responsibility
for the maintenance and beautification of the
school. Classes could "adopt a hallway," plant
flowers and so on. Post signs identifying the
caretakers. Tell your students who your heroes
are and why you chose them.
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Lead by example. Pick up the piece of paper in
the hall. Leave the classroom clean for the next
teacher. Say thank you. "Catch students being
good" and write or call parents to report
it. Invite graduates to return and talk about
their experience in the next stage of life. Ask
them to discuss what habits or virtues could make
the transition to work or college successful and
what bad habits or vices cause problems.
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Examples of Common Leadership

• Manage Through Empowerment
• Manage Execution
• Coach and Develop Others
• Develop Structure and Staff
• Manage Diversity
• Manage Information
• Manage Profitability

• Create Organizational Alignment
• Think Strategically
• Develop Systems Process
• Lead Courageously
• Commit to Quality
• Promote Corporate
• Citizenship
• Know the Business

• Establish Interpersonal
• Trust
• Influence Others
• Foster Teamwork
• Build Relationships
• Manage Disagreements
• Listen to Others
• Write Effectively
• Deliver Effective Presentations

• Develop Personal
• Trustworthiness
• Analyze Issues
• Use Sound Judgment
• Work Efficiently
• Show Work Commitment
• Act with Integrity
• Demonstrate Adaptability

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Attributes of Effective Leaders
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What happens when a leg is damaged or missing?
(stool is wobbly or it may collapse) What people
need for job skills
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Is the glass half full or half-empty?? Depends
on your point of view. What we see depends on
what we are looking for."
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• What gender is this person?
• How old is this person?
• What is this person wearing?
• In what kind of roles do you see this person?

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Give this picture a title
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We often see (perceive) what we are conditioned
to see. All of us are conditioned by our values
and beliefs and that two people can see the same
thing, disagree completely, and both be right
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No snowflake in an avalanche ever feels
responsible Each snowflake has responsibility
for an avalanche and some responsibility for the
beauty of a winter day. We are all responsible
for our own actions, even if others are doing the
same thing.
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• ACTIVITY
• Working with a person who has a computer or using
  a computer provided, complete the following
  internet assignment so you are familiar with
  ready-made materials available to you as a
  teacher
• Go to --- www/coe.uga.edu/workethic/mp.htm
• Click on ---- OWEI Inventory and take it
• Click on --- ESA inventory and take it
• 4. Open the on-line lessons and see what is
  available for you to use in teaching free.

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• 5. Click on ---- Publications. Click on the two
  publications and review what is available and
  useful to you as a teacher.
• 6. Using Google search "work ethics and
  evaluation systems for them". Open a few and make
  notes as to which could be useful to refer back
  to later.
• 7. Go to---www.charactercounts.org/defsex.htm
  Review what is available and useful to teachers.

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