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Title: Project Homeless Connect: A StepbyStep Guide


1
Project Homeless ConnectA Step-by-Step Guide
United States Interagency Council on
Homelessness Federal Center SW ? 409 Third
Street SW, Suite 310 ? Washington, DC
20024Phone 202-708-4663 ? www.usich.gov ? Fax
202-708-1216
2
Support for Project Homeless Connect
Project Homeless Connect is breaking the myth
that people do not seek assistance and services
and would rather be on the street. The data
proves that when people are approached in a
respectful and kind manner, and with available
resources, they are eager to accept help toward
self-sufficiency.
Mayor Gavin Newsom, City of San Francisco
This is the beginning of a new way to address
homelessness Project Homeless Connect is a
one-day, one-stop shop to deliver real services
to people experiencing real homelessness in our
community. But this is also about a commitment
to move from simply managing homelessness towards
really ending homelessness.
Mayor R.T. Rybak, City of Minneapolis
Today we are building the communitys will to
bring an end to homelessness. Government cant
do this alone. Project Homeless Connect brings
in the support of our sponsors and our civic
leaders. We need them. We need all of you.
Mayor Tom Potter, City of Portland
Homeless Connect is more than a single day of
outreach and service. Its about getting the
community from residents to corporations to
make a commitment to being part of long-term
solutions to homelessness.
Mayor Bart Peterson, City of Indianapolis
Project Homeless Connect has evolved from the
Knoxville/Knox County Ten-Year Plan to End
Chronic Homelessness, which calls for efforts by
the whole community to solve the problem.
Project Homeless Connect is the first step to
demonstrate how that can be done.
Mayor Bill Haslam, City of Knoxville
Theres things here that Ive never heard of
before that I didnt even know I qualified for.
Its like a big mini-mall right here. Everything
you need is right here.
PHC Consumer
Ive been all over this state homeless for five
years, and Ive never seen anything like this in
my life I just heard about this connect thing
on the street Theyre saying out there that
its not bull - . They say you can get real
help. I think theyre right.
PHC Consumer
"It is very empowering to go and be a person that
can extend some dignity to someone who hasn't
felt it in years. PHC
Volunteer
Project Homeless Connect models for other cities
how to execute collective tolerance and
generosity. PHC Volunteer
Having worked in homeless services for the past
12 years I must admit that this is the most
hopeful and productive time I can recall.
- PHC Homeless Services
Provider
i
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3
Project Homeless Connect in the News
For months, a Billings homeless man has been
telling Lynda Woods, You need to listen to us.
As Woods worked to help organize the Project
Homeless Connect event she kept that man's words
in mind The daylong event was meant to bring
services together in one place for homeless
people to gather information and help on housing,
health care, legal issues and other basic needs.
It was organized by the Mayor's Committee on
Homelessness.
Billings Gazette 4/1/2007
Project Homeless Connect, a national initiative
to help the homeless at one-stop events, for the
first time brought together more than 35 local
nonprofits, businesses, government agencies and
churches that offer services...
Missoula Independent 12/14/2006
No sooner has southeastern Connecticuts 10-year
plan to fight homelessness been unveiled, a
project took place that showed how well it can
work Project Homeless Connecticut did what the
10-year plan has set out to do, bringing
government agencies, businesses and volunteers
together to provide help. The plan was initiated
under the auspices of the U.S. Interagency
Council on Homelessness. The
Day 12/11/2006
After registering with volunteers, participants
were directed to stations that focused on
social-services benefits, shelter and long-term
housing, employment and legal aid.
San Jose Mercury News 12/7/2006
Project Homeless Connect's operations are a lot
like those of a business, which may be one reason
local companies are finding it natural to get
involved. Everyone, from the staff of the mayor's
office to the volunteers to the community
relations coordinators at the participating
businesses, refer to the people PHC helps as
clients. And PHC has needs that businesses
understand such as supply procurement and
donation delivery. It also requires tracking
clients and the services they've received and
motivating large numbers of employees.
San Francisco Business
Times 7/21/2006
An array of social services was made available
but the underlying idea was to get as many as
possible on a track to self-sufficiency and,
ultimately, into a home.
Knoxville News Sentinel 12/9/2005
Project Homeless Connect began small in San
Francisco, and went national more than 6,000
homeless people in 21 cities from Nashua, N.H.,
to Hollywood has been fed, massaged and helped
into welfare services or housing. San
Francisco Chronicle 12/9/2005
Called National Project Homeless Connect
volunteers from all walks of life reached out to
people experiencing homelessness and offered them
a variety of services such as healthcare, legal
aid, housing assistance, job opportunities,
benefits enrollment, and more Project Homeless
Connect is growing in popularity as an approach
that can not only make a difference in the lives
of homeless people but also engage the
community. PRNewswire 12/7/2005
ii
www.usich.gov
4
A Letter from the Executive Director
The United States Interagency Council on
Homelessness supports and encourages the
development of local 10-Year Plans to end chronic
homelessness. Inspired by the Presidents call
to action, communities and states across the
country have committed to planning initiatives in
the last several years. As a result, innovative
initiatives have emerged that offer new hope for
our homeless neighbors. Project Homeless
Connect, now practiced in more than 100 cities
coast to coast, is one of those new
approaches. This guide highlights Project
Homeless Connect an innovation that did not
exist two-and-a-half years ago, yet today has
welcomed literally thousands of homeless people
in from the streets nationwide. Project Homeless
Connect fuses political and civic will in a one
day, one stop array of resources and services.
The intent is to provide the welcome, the
support, and the resources to create a trajectory
out of homelessness. Central to Project
Homeless Connect is welcoming homeless people,
after exiled to the periphery, into the
mainstream life of our communities. Mayors and
County Executives at the front door of the PHC
site offering a handshake and words of support is
the symbol of this welcome. We are indebted to
San Francisco for creating this innovation and to
the growing number of communities who have
contributed to this ongoing learning effort by
joining the National Project Homeless Connect
partnership coordinated by the Council. This
toolkit is designed to guide you through
establishing Project Homeless Connect in your
community and is also available on the Councils
website (www.usich.gov). Volunteers from every
sector business, non-profit, faith, and
governments drive PHC and offer immediate
solutions to homelessness. Working together, we
shall end this national disgrace. All the
best, Philip F. Mangano Executive Director U.S.
Interagency Council on Homelessness
iii
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5
115 Communities Have Established Project Homeless
Connect
New York City
Philadelphia
Norfolk
iv
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www.usich.gov
6
Table of Contents
v
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7
What is Project Homeless Connect?
  • One-day event
  • One-stop for housing, support, quality of life
    services
  • One-goal ending homelessness
  • City/county or community-led
  • Consumer-centric
  • Outcome-oriented

1
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8
Where Did Project Homeless Connect Originate?
Fall 2004 San Francisco Mayor Gavin Newsom
creates the first Project Homeless Connect to
engage and welcome homeless people back into the
community. Fall 2005 Communities across the
country intuitively form temporary one-stops to
welcome in the newly homeless victims of
Hurricanes Katrina and Rita. Winter 2005 The
U.S. Interagency Council on Homelessness launches
the National Project Homeless Connect Partnership.
2
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9
What are General Characteristics of Project
Homeless Connect?
  • Hospitality Consumers are Welcomed Guests
  • Immediacy Same-Day Results for Consumers
  • Community Voluntary Civic Participation
  • Partnership Across Agencies and Sectors
  • Excellence Rigorous Evaluation and Improvement

3
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10
What are Specific Themes of Project Homeless
Connect?
  • Not business as usual
  • No waiting in line. Homeless people do enough of
    that
  • Hospitality from the whole community -
    jurisdictional and business leaders included
  • Immediate access - not simply referrals
  • Quality of life resources - haircuts, massage and
    foot care, phone calls, eyeglasses, dental and
    medical care, meals, entertainment, wheelchair
    repair, etc.

4
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11
Why Establish Project Homeless Connect?
  • Enhance quality of life for the entire community
  • Engage civic leaders in solutions to homelessness
  • Seed / improve a results-based 10-Year Plan
  • Transform homeless service delivery systems
  • Increase public knowledge and awareness
  • Debunk myths and stereotypes
  • Increase investment / momentum toward solutions
  • Re-engage our homeless neighbors
  • Offer quality of life resources

5
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12
The Ten Essential Elements of Project Homeless
Connect
  • Political / Community Will
  • Partnership
  • Planning Team
  • Site Selection
  • Volunteers
  • Services
  • Consumer Engagement

8. Media 9. Data and Results 10. Event Execution
6
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13
  • Political / Community Will One
  • Leadership from Jurisdictional CEOs

Mayor or county official leadership integrates
PHC into jurisdictionally-led, community-based
10-Year Plan activities. Jurisdictional leaders
and community stakeholders involved in 10-Year
Plans are a natural connection and foundation
and
  • Re-prioritize local government resources
  • Hasten creation of community partnerships
  • Catalyze media interest
  • Connect provider agencies operating in silos
  • Mobilize corporate / local business resources

7
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14
  • Political / Community Will Two
  • Best Practices in Leadership
  • San Francisco Mayor created the first PHC by
    taking city staff and programs from city hall to
    where homeless consumers live.
  • Jurisdictions adopted PHC to support 10-Year Plan
    activities that reduce and end homelessness.
  • Lead PHC sponsors now include universities,
    businesses, communities, faith groups, and sports
    teams.

8
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15
  • Political / Community Will Three
  • Best Practices in Leadership
  • Los Angeles County passed a resolution declaring
    December 6 Project Homeless Connect Day.
  • Rhode Island Governor unveiled the State Action
    Plan to End Homelessness at Providence PHC.
  • Minneapolis/Hennepin County, Norwich, New London,
    and Columbia SC integrated PHC into their 10-Year
    Plans.
  • Berkeley positioned officials at Youth Connect as
    Maitre ds to homeless consumers dining at their
    Connect Café.

9
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16
2. Partnership One The Public Sector
As is the case in the development of 10-Year
Plans, partnership of the public and private
sectors is essential. They offer complementary
resources and access. Government partners
include
  • City agencies
  • County agencies
  • State agencies
  • Federal agencies
  • USICH Regional Coordinator

10
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17
2. Partnership Two The Private Sector
Private sector event partners include
  • United Way/ Philanthropy
  • Business and Civic Leaders
  • Banks/ CRA Representatives
  • Chambers of Commerce
  • Downtown Associations
  • Housing Developers/ PHAs
  • Tourism Officials/ Hospitality
  • Academia Colleges/Universities
  • Technical Colleges
  • Trade Schools
  • Hospitals/ Health Centers
  • Behavioral Health Providers
  • Transportation Agencies
  • Workforce Agencies
  • Faith-Based Organizations
  • Law Enforcement / Courts
  • Veterans Organizations
  • Advocates/ Providers/ Non-Profits
  • Consumers
  • Libraries
  • Parks Recreation Agencies
  • Sports Teams

11
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18
2. Partnership Three Best Practices in
Partnership
  • San Francisco and Portland engaged sports teams
    Giants and Trailblazers - to sponsor and add
    visibility.
  • Denver and San Francisco partnered with
    corporations offering PHC involvement to
    corporate one day service events.
  • Winston-Salem engaged every level of government
    and the private sector in PHC volunteerism.
  • New Jersey United Way coordinated 43 PHCs on one
    day partnered with corporations, colleges, and
    churches.

12
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19
2. Partnership Four Best Practices in Partnership
  • Denver officials declared October 7 PHC, Comcast
    Cares Day.
  • San Francisco hosts a partner orientation and
    tour at every PHC.
  • Partners invited to speak during PHC orientation.
  • Michigan provided 1,000 grants to seed the model
    locally.
  • San Jose set aside 25 housing vouchers at PHC.

13
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20
3. Planning Team One Planning Gets Results
  • 10-Year Plan and PHC planning demonstrate that
  • Planning pays off in results
  • Without a plan things only get worse
  • PHC is supported by planning teams that
    choreograph the event and develops and replicates
    best practices.
  • Most PHCs are supported by jurisdictional or
    corporate funding.

14
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21
3. Planning Team Two Project Homeless Connect
Ambassadors
  • The planning team should consist of a
  • Director - ideally affiliated with the lead
    city/county
  • Small core group accountable to the Director
  • whose decisions are informed by
  • Homeless / formerly homeless consumers
  • An advisory representative from each partner
    group
  • Those who have experienced a successful PHC
    first-hand

15
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22
3. Planning Team Three Best Practices in Planning
  • Multiple PHCs are coordinated on a single day by
    Los Angeles County (8) and New Jersey (43).
  • Police officers established and led PHC in St.
    Paul.
  • Knoxville relied on Ambassadors for each resource
    area to realize necessary partnerships to
    deliver, then coordinated them all during the
    event.
  • San Francisco positioned formerly homeless
    consumers as key PHC team leads.

16
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23
3. Planning Team Four Best Practices in Planning
  • San Francisco developed plans for intake,
    support, outreach, discharge, food, data entry,
    medical, activities, set-up, break down, housing
    and shelter, and legal.
  • Minneapolis / Hennepin County set a short
    planning timeline and invited only planners
    interested in how to make PHC happen.
  • Communities across the country accessed USICH
    technical assistance resources as part of their
    PHC planning process.

17
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24
4. Site Selection One Characteristics of PHC
Venues
  • PHC is not business as usual and a community site
    that is
  • not associated with homelessness is preferred.
    Select a
  • venue that conveys a sense of welcome to homeless
  • consumers and that is
  • Large
  • Centrally located
  • Known to the community
  • Indoors
  • A civic, faith, corporate, or university facility
  • Unusual for the consumer to visit

18
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25
4. Site Selection Two Location, Location,
Location
Exceptional PHC venues that you can visit include
  • San Francisco Civic Auditorium
  • Denver University
  • Minneapolis Convention Center
  • Richmond Auditorium
  • Portland Memorial Coliseum
  • San Jose Parkside Hall
  • Orlando Downtown Rec Center
  • Duluth Convention Center
  • Knoxville Convention Center
  • Norfolk Scope Exhibit Hall
  • Salinas Sherwood Hall
  • Indiana Convention Center
  • San Diego Golden Gate Hall
  • Providence Cathedral

19
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26
4. Site Selection Three Set a Date for Project
Homeless Connect
  • Setting and communicating a PHC date makes it
    real and
  • streamlines the planning process. When selecting
    a date,
  • keep in mind the advantages of hosting PHC during
    the
  • National Project Homeless Connect Week
  • United Way Day of Giving
  • Corporate service day
  • Hot summer season
  • Winter holiday season

20
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27
4. Site Selection Four Staging the Event
  • Develop a conscious design for use of the space
  • Create a welcoming and festive environment
  • Post clear signage, floor plans, and maps
  • Accommodate media and special guests
  • Assure accessibility for those with special needs
  • Plan for 2-hours to setup and 2-hours to
    breakdown
  • Ensure that consumers do not wait in any lines
  • Serve meals with music entertainment
  • Provide mobile hospitality wherever consumers go

21
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28
4. Site Selection Five Best Practices in Site
Selection Staging
  • Minneapolis/Hennepin County launch PHC with the
    Convention Center - architecture students design
    floor plan.
  • Denver hosts successive PHCs in various sites as
    a strategy to engage new partners and homeless
    consumers.
  • San Jose implements mobile Project Homeless
    Connect in city areas where consumers have not
    been engaged.
  • San Francisco develops and refines floor plan and
    resource list for use by all at Project Homeless
    Connects. This ensures that successive PHCs are
    more easily organized.

22
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29
4. Site Selection Six Best Practices in Site
Selection Staging
  • Many communities partner with
  • local jurisdictions to secure civic auditoriums,
    other city/county-owned space at no cost to host
    PHC.
  • faith-based groups to serve as event hosts in
    churches.
  • Many sites stage the area with
  • A single point of exit to offer goody bags,
    evaluations, final greeting of welcome and
    hospitality.
  • Giveaways at the exit to assure all resources are
    accessed.

23
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30
5. Volunteer Training One Recruitment
Volunteers are one half of the Connection in
PHC. The other half are our homeless customers.
Ensuring that both are comfortable and
understand the nature of PHC, and feel
hospitable is vital to a successful PHC
  • Set a goal - A 11 volunteer-to-guest ratio is
    ideal
  • Develop and use a promotional video
  • Enlist partners with ties to local volunteer
    pools
  • Target corporate, civic, and education
    institutions
  • Engage faith-based and community-based groups
  • Conduct open recruitment by advertising

24
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31
5. Volunteer Training Two Engagement
  • Offer volunteers specific responsibilities
  • Plan a volunteer orientation the morning of the
    event and consider specialized orientations
  • Disseminate volunteer resource packets
  • Use shirts, caps, or arm bands for visual
    recognition
  • Stage an opening rally on the day of the event to
    boost spirits
  • Host post-event debrief sessions with volunteers

25
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32
5. Volunteer Training Three Best Practices in
Recruitment /Engagement
  • Duluth hosts sleep out to increase awareness
    and recruit volunteers.
  • San Francisco partners with volunteer agencies
    and uses the web to advertise and recruit. Each
    team lead trains volunteers.
  • San Jose, Minneapolis, and San Francisco each
    develop short promotional videos to engage civic,
    corporate volunteers and partners.
  • Denvers PHC at a University attracts over 900
    students and faculty to serve in mobile
    hospitality roles to facilitate triage.

26
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33
5. Volunteer Training Four Best Practices in
Recruitment /Engagement
  • Nashua, NH positions large banner across the
    citys Main Street to recruit volunteers,
    partners, and generate public interest.
  • San Francisco recruits by advertising on taxis
    and in public transit, using an advertising firm
    to pitch/brand volunteerism, and inviting those
    assisted by the event to give-back.
  • Many communities recruit by partnering with the
    United Way or volunteer intermediary groups.
  • PHC partners with Corporations who have one day
    service campaigns.

27
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34
6. Services One Offer What Consumers Want
Key in the provision of services is immediacy.
The direct provision of housing, jobs, benefits,
and quality of life services - including
haircuts and eyeglasses - are what sets apart PHC.
  • Housing/ Shelter/ Stabilization
  • Employment/ Job Readiness
  • Medicaid, Social Security Benefits
  • Welfare and Veterans Benefits
  • Medical, Dental, Orthopedic Services
  • Drug/Alcohol/Mental Health Treatment
  • Legal Counsel/ Therapeutic Courts
  • Teen and Youth Services
  • DMV for Identification Cards
  • Elder/ Family / Childcare Services
  • Pet Care
  • Credit Counseling/ Banking
  • Transportation
  • Case Management/ Triage
  • Mail, Phone, Voicemail Services
  • Food and Beverage
  • Haircuts, Massage, Foot Care
  • Showers/ Hygiene Kits
  • Eye Exams / Eyeglasses
  • Bicycle / Wheelchair Repair
  • Entertainment / Education
  • Books - Libraries

28
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35
6. Services Two Best Practices in Delivering
Services
  • Resource provider personnel should understand
    that their intent is to market their services.
    PHC is more about assertive community offerings
    than passive bureaucratic barriers.
  • Providing mobile hospitality, that is the
    pairing of volunteers with homeless people to
    navigate the space and the services is vital to
    the consumers sense of welcome and comfort.

29
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36
6. Services Three Best Practices in Delivering
Services
  • Offering permanent housing at PHCs in Portland
    and Knoxville worked. 174 consumers were housed.
  • Minneapolis used privately-raised funds to remove
    low-cost barriers for consumers onsite (e.g., GED
    test fees, bus tickets, unit damage deposits,
    dentures, clothing, bills).
  • Denver and Long Beach employers offer onsite
    interviews.
  • San Francisco removes program barriers in real
    time necessary to connect consumers to services
    and housing.

30
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37
6. Services Four Best Practices in Delivering
Services
  • Norfolk issues government IDs to homeless
    consumers.
  • Computer-equipped workforce development vans
    offer job resources in Riverside, Norwich, and
    New London.
  • Judges conduct homeless court proceedings in Los
    Angeles, Contra Costa, Knoxville, and San Antonio
    PHCs to clear warrants and quality of life
    infractions for consumers on-the-spot.

31
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38
7. Consumer Engagement One Marketing Project
Homeless Connect
PHC is centered around the consumer, the homeless
person. Marketing PHC to them means knowing
where they are and what they want.
  • Set a goal for consumer turnout
  • Create a flyer with date, map, directions to
    event
  • Begin outreach as soon as the date and site are
    set
  • Enlist police/ direct service providers/
    consumers
  • Deploy engagement teams on the day of the event
  • Host PHCs regularly and listen to the consumer

32
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39
7. Consumer Engagement Two Best Practices in
Marketing
  • Many communities provided flyers to law
    enforcement and local businesses who then get the
    word out to consumers about the upcoming PHC.
  • Eugene used flyers with bus passes attached and
    maps to bus depots where free transit was
    available, engaging over 1,000 for their first
    PHC.
  • San Francisco deploys an engagement team prior to
    and during PHC to inform and engage consumers
    directly.
  • Localizing flyers and engagement materials and
    showing how PHC can fit into the day-to-day lives
    of consumers helps communities engage more of
    them into PHC.

33
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40
7. Consumer Engagement Three Best Practices in
On-Site Engagement
  • Those hosting PHCs regularly engage more
    consumers by consistently delivering immediate
    services (e.g., St. Louis engagement rose 300
    from their first to second PHC).
  • Establish ample intake capacity to reduce or
    eliminate waiting in lines for homeless
    consumers.
  • Offer on-site entertainment and restaurant-style
    meal service.

34
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41
8. Media One Communications Strategy
  • Partnering in USICH-coordinated National Project
    Homeless Connect activities is the first,
    easiest, and most effective step to any effective
    media engagement strategy.
  • PHC offers an opportunity to welcome homeless
    people in the community and to debunk myths and
    stereotypes about them. Public officials
    offering words of welcome and homeless people
    actively seeking to move beyond homelessness are
    messages to the community at-large that media can
    assist in communicating.

35
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8. Media Two Maximizing Public Awareness
  • Partner in USICH National Project Homeless
    Connect
  • Appoint an experienced point-person for media
  • Develop a communications plan and press packet
  • Invite media to cover the PHCs opening rally
  • Arrange for media to track a willing client
    during your PHC
  • Invite officials to greet homeless consumers as
    they arrive
  • Report PHC results to the media same-day
  • Contextualize your PHC as part of the National
    Partnership

36
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43
8. Media Three Best Practices in Maximizing
Visibility
  • 39 communities host their PHC event during
    National Project Homeless Connect Week and 35
    jurisdictions screen major motion picture, The
    Pursuit of Happyness.
  • New York City Project Homeless Connect consumer
    who obtained housing is positioned to be featured
    on PBS-TV broadcast on Housing First.
  • San Francisco and Denver leverage recognition
    bestowed on their innovations and volunteers for
    greater media coverage.

37
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44
8. Media Four Best Practices in Maximizing
Visibility
  • Best practice PHCs implement a media strategy
    and disseminate a press release and information
    packet that tells the story.
  • Communities plan a press event on the day of PHC
    that includes Federal Interagency Council leaders
    and local and state officials.
  • Denver paired a reporter to a willing consumer
    on-site.
  • San Francisco pitches PHC to various sections of
    the newspaper, records consumer and volunteer
    perspectives, and maintains a website and regular
    e-newsletter.

38
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45
9. Data and Results One Measuring Outcomes
Quantifiable results are central to 10-Year Plans
and to PHC. Every resource provider should keep
and report data. Identify a lead to report on
the following for each resource area
  • Clients/Volunteers Engaged
  • Persons Housed
  • Persons off the Streets
  • Persons Employed / Trained
  • Social Security Benefits Applications
  • Veteran Benefit Applications
  • Food Stamp / Welfare Applications
  • Government IDs Issued
  • Eyeglasses Issued
  • Medical / Dental Care Received
  • Wheelchairs / Bicycles Repaired
  • Citations Adjudicated
  • Personal Hygiene Kits Given
  • Lbs of Food Distributed
  • Haircuts / Massages Given
  • Phone Calls / Voicemails

39
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46
9. Data and Results Two Best Practices in
Measuring Outcomes
  • San Francisco, Denver, Miami, and
    Minneapolis/Hennepin County measure and report
    out event results same-day.
  • Some jurisdictions partner only with those that
    provide tangible resources wanted by consumers
    and identify one person accountable for each
    reportable result.
  • Many communities that host the innovation
    regularly track results longitudinally from one
    event to the next.
  • Best practice events report outcome data coupled
    with compelling personal accounts of
    transformation and healing.

40
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47
9. Data and Results Three Best Practices in
Measuring Outcomes
  • Use exit interviews to assess and record
    individual results and cross check
    partner-reported results for quality control.
  • Streamline and standardize reporting by using the
    Federal Interagency Councils PHC reporting tool.
  • Use check-ins at each event area at closing time
    to obtain and tally all quantifiable results
    immediately, while the storytelling area tracks
    anecdotal outcomes.

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10. Event Execution One Delivering for Consumers
  • PHC is not about waiting in lines or signing up
    on long waiting
  • lists, or creating false expectations. PHC is
    about delivery,
  • execution, and results. On the day of PHC,
    remember to
  • Be prepared to troubleshoot issues as they arise
  • Remain flexible with volunteer and other
    resources
  • Recognize and include sponsors, partners, and
    officials
  • Be diligent in obtaining consumer feedback
  • Learn from what worked and what didnt
  • Publicize results immediately and celebrate
    success

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10. Event Execution Two Best Practices in
Delivering for Consumers
  • Los Angeles City and County joint powers
    authority serves client support function to
    assure all homeless consumers get connected
    during events.
  • Many communities triage consumers at intake based
    on level of need to maximize use of limited
    medical and other resources.
  • Some jurisdictions design space layouts to
    facilitate flow and maximize accessibility for
    consumers during the event.

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10. Event Execution Three Best Practices in
Delivering for Consumers
  • Denver color codes T-shirts for easy
    identification of volunteers who are team leads,
    bilingual, or trained in mental health to better
    serve consumers.
  • San Francisco hosts same-day debriefing sessions
    to solicit volunteer and homeless consumer
    feedback on what worked and what didnt.
  • Many communities assess what keeps consumers from
    participating and remove those barriers (e.g., by
    offering storage, pet-sitting, childcare,
    transportation, meals, wheelchairs)

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10. Event Execution Four Sample PHC Plan
Framework
  • Create and overall plan that takes you from
    conception to planning and marketing and include
    strategies for the days before, the day of, and
    the days following PHC.
  • Develop a plan for the day of PHC that includes
  • Doors open at _____am for volunteers and staff.
  • Set up
  • Volunteer orientation review location of all
    services.
  • Match volunteer requests with available
    opportunities.
  • Doors open at _____am for homeless consumers.
  • No lines homeless people go to meal site and
    sit at tables. Entertainment provided.
  • Mobile Hospitality Volunteers (MHVs) assisted by
    specialists escort consumers from tables to
    available resources.
  • MHV follows and remains with consumer through
    every meeting.

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Available Online Resources for Project Homeless
Connect
  • USICH National Project Homeless Connect Toolkit
  • USICH- National League of Cities Toolkit
  • Peer-to-Peer information and contacts in cities
    you can visit
  • Project Homeless Connect highlights from the
    weekly USICH e-news http//www.usich.gov/e-newslet
    terarchive.html
  • Archive of Project Homeless Connect print media
    articles
  • Links to local Jurisdictional Project Homeless
    Connect websites http//www.usich.gov/e-newsletter
    archive.html
  • One page overview of National Project Homeless
    Connect
  • National Project Homeless Connect calendar, logo,
    and forms

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United States Interagency Council on Homelessness
Regional Coordinators
Region I John OBrien 617-994-8203 john_j._obrien
_at_hud.gov
Region X Paul Carlson 206-220-5362 paul_carlson_at_hu
d.gov
Region V Daryl Hernandez 312-353-6236 x2090
daryl_l._hernandez_at_hud.gov
Region VIII Contact USICH at202-708-4663
AK
ID
NEW ENGLAND
MT
I
ME
ROCKY MOUNTAINS
ND
MN
VT
NORTHWEST/ALASKA
V
X
NH
II
Boston
OR
VIII
WI
SD
MA
MI
WY
RI
NEW YORK/
CT
NEW JERSEY
CA
NY
NV
UT
New York City
IL
IA
PA
OH
NE
IN
NJ
CO
Philadelphia
GREAT PLAINS
Chicago
IX
Region II John Zegarelli Sam Miller 518-862-2863
john_n._zegarelli_at_hud.gov samuel_e.
miller_at_hud.gov
MIDWEST
III
MD
San Francisco
Denver
DE
WV
VII

KS
Kansas City
MID-ATLANTIC
PACIFIC/HAWAII
AZ
VA
KY
MO
NM
NC
OK
SOUTHEAST/CARIBBEAN
TN
TX
AR
SC
GA
AL
MS
IV
Atlanta
Region III Contact USICH at202-708-4663
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