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EMBRACING DIVERSITY in the Modern Work Environment

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S/American laidback, patient, deals ... 1. Today I will be a Global Thinker. 2. Today I will be communicator and. communicatee (listener) ... – PowerPoint PPT presentation

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Title: EMBRACING DIVERSITY in the Modern Work Environment


1
EMBRACING DIVERSITY in the Modern Work Environment
  • PRESENTED BY
  • DR. AUBREY F. BENTHAM

2
What is Workplace Diversity?
  • Valuing and Respecting Differences in Individuals
    and Groups, where these differences make a
    Contribution to the Success of MY Organization

3
Why is Diversity Important?
  • We must include ALL people
  • U.S. is a migration MELTING POT
  • U.S. businesses are now GLOBAL
  • CULTURES are interactive and interdependent
  • Diversity allows us to LEARN and SHARE our
    cultural differences

4
Demographics/ U.S. Dept of Labor
  • 1988
  • Caucasian-Americans 50
  • Women, immigrants, non-whites 50
  • 2000
  • Women, immigrants, non-whites 75

5
Demographics/ U.S. Dept of Labor
  • 2010
  • Spanish-speaking Americans will be the largest
    minority group
  • 2050
  • The number of minorities will equal the number
    of whites in the U.S.A

6
  • Opportunities for Cultural Diversity
  • and Intercultural Communication
  • Diversity works best when Commun-ication between
    persons of diverse cultural backgrounds, are
    allowed to interact from their cultural view
    point (ET. Hall)

7
Cultural Diversity and Intercultural Communication
  • Being Aware of Differences
  • Physical features, appearances
  • Cultural race, ethnicity, religious, social
  • Perceptual seeing things differently
  • Experiential having different experiences
  • Emotions gender and cultural differences
  • Linguistic different language / vocabulary

8
Hindrances to Diversity and Communication
  • Derogatory Hot Buttons
  • Towel heads . you people
  • Sand people . nice slanted eyes
  • Dot heads . nice colored folks
  • The N word . the wheelchair guy
  • Slave driver . the short fat one
  • Red necks . the light sweet one
  • Crackers . I dont see you as..
  • Wet backs . the Red Skins

9
Contrasting Cultural Tendencies
  • English conservative, polite, formal
  • French trusting, romantic, artistic
  • Italians talkative, emotional, bold
  • S/American laidback, patient, deals
  • Asians soft spoken, polite, xeno- phobic,
    non-confrontational, dutiful
  • Caribbean respect knowledge, author -ity, will
    mix business w/pleasure

10
Contrasting Cultural Tendencies (Cont)
  • Hispanic/Latino - strength in groups, family
    tradition are important
  • Indians hard working, values friend- ship in
    the w/p, emotional, will bargain
  • Nigerians loyal to tradition, high regard for
    authority (elders)
  • Greek blunt, looks for hidden meanings in
    contract conversation

11
Cultural Habits Behaviors
  • Chronemics - differences towards time
  • Chromatics - different use of colors
  • Proxemics - space physical distance
  • Oculemics differences in eye contact
  • Olfactics - differences in smell / scents
  • Kinesics body movements / posture
  • Haptics - touch types

12
Diversity Knowledge
  • What is Diversity Helping US
  • to Achieve?
  • Effective Communication
  • More Cultural Awareness
  • More Cultural Interaction
  • Improved understanding
  • Adaptation NOT Assimilation

13
Diversity Knowledge Cultural Diversitys Daily
To Do List
  • 7 Intercultural Constructs
  • 1. Today I will be a Global Thinker
  • 2. Today I will be communicator and
  • communicatee (listener)
  • 3. Today I will be an asset to my comp-
  • any by including everyone

14
Diversity Knowledge To Do List 7
Intercultural Constructs
  • 4. Today I will see differences as
  • opportunities for success
  • 5. Today I will be tolerant of constraints
  • imposed by differences
  • 6. Today I will value the contribution of
  • all cultures
  • 7. Today I will value the contribution of
  • my own cultural diversity

15
Ways to Increase Diversity Knowledge
  • Available Tools
  • Books . Websites . CDs Tapes
  • Courses . Workshops . Music . Movies
  • Ethnic festivals . Cultural exhibits
  • Foods . Diversity day . Consultants
  • Diversity Teams . Diversity Evaluations
  • Management Support . Culture maps

16
Initial Dimensions of Diversity
  • Race
  • Ethnicity
  • Gender
  • Religion
  • SES
  • Age
  • Family Lineage

17
Todays Dimensions of Diversity
  • Single parenthood . Weight
  • Political affiliation . Education
  • Cultural prioritization . Language
  • Differently able . Appearance
  • Marital status . Nationality
  • W/B collar Job . Music / Foods
  • Smoke/non-smoke . Neighborhood
  • Intelligence (accent) . Immigration-
  • Sexual preference status

18
Six Myths About Diversity
  • It is for women minorities only
  • Diversity is a new phenomenon
  • Its about deficiency- lowering standards
  • Diversity is divisive -separates people
  • Diversity is to be feared
  • Diversity will go away

19
What Really Causes Cultural Differences?
  • Culture those distinct traditions, practices,
    attitudes, behaviors, rituals, customs,
    priorities, and values belonging to a particular
    group of people

20
Some Causes of Cultural Differences
  • a) Different government systems
  • United States - Federal Republic
  • England - Constitutional Monarchy
  • Canada - Parliamentary Democracy
  • Saudi Arabia - Regional Emirs
  • Iran - Religious Council
  • b) Different educational systems
  • U.S. et al k-12 free compulsory
  • Germany K-U free, U non-compulsory
  • Iran - 7-12 years, Islam, male only

21
Some Causes of Cultural Differences
  • C) Different family systems
  • United States
  • Dating (socialization) starts at 13
  • Nuclear family (dad, mom, 2 ½ kids)
  • 1/3 single parent households
  • Japan
  • Men are breadwinners, mothers run homes
  • Groom pays for all wedding expenses
  • Divorce rate is low

22
Cultural Differences Caused by Family Systems
  • Caribbean
  • Children come-of-age at 21-years
  • Parents involved in childs marriage
  • Brides family pay wedding expenses
  • Spanish Origin
  • Nuclear family includes extended family
  • A good family is a large family (4 kids)
  • Family responsibilities come first

23
Semantic Differences
  • U.S.A Others
  • Hood Bonnet /England
  • Truck Lorry /England
  • Fords Fiera ugly woman /Sp
  • Chevy Nova no go /Spanish
  • Look out! Look outside / Fr
  • Stop sign (stop) Stop (suggestion)
  • Soda pop Soft drink
  • I love you tu or usted

24
American Semantics Frequently Misunderstood by
Other Cultures
  • Asleep at the switch . Back off
  • Doggie bag . Cold turkey
  • Park in driveway . Bling-Bling
  • Miss the boat . Rock bottom
  • Piece-a-cake . Laid off
  • Ball park figure . Bottom line
  • Red tape . Ring a bell

25
Diversity Skills What are they, and How do I get
them?
  • Diversity skills are competencies that allow
    people to interact with others in ways that
    respect value differences

26
Diversity Skills For Success
  • 7-Ways to develop Diversity skills
  • Flexible thinking
  • Be open-minded
  • See the individual, not her group
  • Be aware conscious of otherness
  • Do not use hot-buttons (negatives)
  • Reach out, but be yourself
  • Evaluate yourself

27
Inadequate Diversity Skills A prescription for
Failure
  • A strain on interpersonal relations
  • Inability to join teams at work
  • Feeling challenged insecure
  • A target for discrimination law suits
  • Constant suspicion among coworkers
  • and with customers
  • A hostile environment
  • Company loses business

28
The Costs of Inadequate Diversity Skills
  • 1994 Dennys restaurant corporation paid a 45M
    settlement in a discrim-ination case
  • 1995 KFCs lack of diversity skills and cultural
    awareness in China became a social liability
    finger lickin good was translated enjoy eating
    your finger off

29
The Costs of Inadequate Diversity Skills
  • 1996 Texaco paid 176M in damages due to a secret
    recording of racist remarks made by its
    executives
  • Mitsubishi paid 34M, 20 fired, for sexual
    harassment involving 350- women
  • ATT management forced to acknow-ledge
    apologize for derogatory racist advertisement

30
Inadequate Skills and Culture Clash When things
dont go as planned
  • Ways to resolve Culture Clash
  • A. Clash recognition
  • B. Communicate (talk)
  • C. Circumvent (avoid)
  • D. Confront (assertively)
  • E. Compromise (give a little)
  • F. Commit (give a lot)
  • G. Consensus (win-win)

31
6-Barriers to Diversity Embracement
  • 1. Perception selective limited
  • 2. Ethnocentrism acting superior
  • 3. Stereotyping grouping, labeling
  • 4. Prejudice inflexible opinions
  • 5. Prejudice - plus power
  • Discrimination the act of unequal
  • treatment of
    others

32
How to Overcome Diversity Barriers
  • Realize that barriers do exist
  • Enhance your knowledge (self/others)
  • Alter your opinion of others
  • Let everyone have an opportunity
  • Treat others fairly equally
  • Otherness is American, profitable
  • Replace negatives with positives
  • Start today, start now
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