Monique Hoffman Visual Resume

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10 Minutes of Me Production - Present s
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Monique Hoffmans Visual Resume
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Hello, my name is Monique
and I am a Charismatic Hospitality Leader
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• My Hospitality Career started more than 22
  years ago

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• Here

my humble beginnings
at Hagars Café in the Norseman Inn Camrose,
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And here
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Best Western Bonnyville
March 2009 July 2009
Director of Sales Marketing Responsible for
maximizing the occupancy and the average daily
rate of the hotel, while upholding excellent
guest service and accommodations to all guests.
Worked closely with the hotels preferred
accounts and group reservations. Managed the
sales effort and supported the General Manager on
operational issues. Demonstrated excellent
communication skills, both written and verbal. 
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Best Western Bonnyville
July 2009 January 2010
General Manager Overseen all aspects of the
hotel operations including guest relations,
front desk, housekeeping, maintenance, finances,
team building, and staff development. Possessed
strong communication skills, both verbal and
written, and demonstrated outstanding leadership.
Delegated responsibilities, organized complex
projects, and established priorities consistent
with hotel objectives.
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January 2010 February 2011
The Noodle House Bonnyville Wetaskiwin
General Manager Manage all areas of operations
within the Restaurant including marketing and
human resources, while ensuring the Company's
standards of quality, service and operations are
maintained. Manage operations during scheduled
shifts that include daily decision making, staff
support, guest interaction, scheduling, planning,
while upholding standards, product quality and
cleanliness. Prepare schedules and ensure that
the restaurant is staffed for all
shifts. Staffing, training and developing team
members through orientations, ongoing feedback of
performance expectations and conducting
performance reviews on a regular basis.
Identifying operational opportunities to build
sales and control costs developing and
implementing plans to address opportunities
(i.e., RM, marketing). Perform liquor, wine and
beer checks in order to ensure proper
invoicing. Ensure proper security procedures are
in place to protect employees, guests and Company
assets. Prepare end of shift reports including
Daily Labor Control, Daily Food Control, and
Daily Sales
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Through my work as a Software Installer Trainer
with MBS and SoftBrands I completed many installs
at various locations throughout North America
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• I have excellent PMS comprehension with

LanMark
Medallion
WinPM
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Diploma General High School Diploma September
1992 - June 1994 Terra College Diploma
Computerized Office Administration October
1995 - June 1996 CDI College of Business and
Technology College Diploma Legal Assistance June
1999  International Correspondence
School College Diploma Hotel and Restaurant
Management February 2004  Thomson Education
Direct

• My Education

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SoftBrands Certification PMS Installer/Trainer Mar
ch 2008 Best Western General Manager
Fundamentals September 2009 The Power of Focus
Training Seminar October 2009 Best Western I
Care II Management Training December 2009 Pool
Operator Level 1 December 2009 Food
Safety December 2009 Pro Serve February 2010

• Certifications

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Relevant Skills

• Supervisory / Management Skills
• Public Speaking
• Marketing
• PP development Employee Handbook construction
• PMS Comprehensive Departmental User Guides
• Microsoft Office / Windows XP, Vista, 7
• Internet Proficiency
• Excel
• Power Point

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• During down time, I love to

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Be with my FAMILY!!
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Search for the perfect accessories
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Talk
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Talk
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Talk
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Well, you get the idea
I love to talk!!
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My strengths are
Organization
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Presentations
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Understanding the Process of Learning
Therefore, providing comprehensive training.
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I believe in TEAMWORK
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But, I can take the lead
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So
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I'm always looking for new challenges
new opportunities,
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to reach new objectives and goals together.
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References
Joey Mouallem President Owner Hotel Ventures
(Best Western Bonnyville Inn Suites) 780 849
1422 achiever_at_telusplanet.net Professional Russ
Allan Owner / Operator R2 - Complete POS
Solutions 403 688 5775 russallan_at_shaw.ca Professio
nal Doug Wolf Regional Manager Combined
Insurance 780 265 1674 Doug.Wolf_at_ca.combined.com P
rofessional/Personal
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Keep in touch!
EmailMonique_Hoffman_at_Hotmail.com Cell 780 349
1731 Home 780 398 3600 www.linkedin.com/pub/moniq
ue-hoffman/b/69b/846
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(No Transcript)
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This has been a
10 Minutes of Me Production
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Fin